US Post Office
| Address: | 3415 W Lake Mary Blvd, Lake Mary, FL 32746, USA |
| Phone: | +1 407-328-8615 |
| Site: | usps.com |
| Rating: | 2.5 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–3PM Closed |
Location
Photos 1
Reviews 6
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Tim Hickey
Ive had mixed experiences there. Most of the people ive personally transacted with have been great, but ive seen negative attitudes, unwillingness to help, etc from others there. One issue was a couple of months ago I had a piece of mail go to Orlando and it got lost, which I had been sending it Monthly via Priority mail but couldnt stand paying nearly $7 each month to send two small pieces of paper when it was no more than 20 miles a away and always got there the next day when I checked the tracking. I was inquiring about putting a tracking number on a standard piece of mail and about an envelope that was a Priority Mail envelope that had Variable Rate printed on it. I didn"t bring the envelope I saw in the lobby and the envelope display didnt have any. I asked the man behind the counter and he said all Priority Mail is sent flat rate. I told him about the envelope(which is the big flimsy one, bigger than legal size paper) and he rudely said again that ALL Priority Mail is flat rate. I didnt push it further because there was a long line and I got the feeling if I went to get one he would tell me to get back in line. I checked again to make sure I wasnt seeing things and Variable Rate was there. How can they not know they products they offer? Just before getting to the counter I was in line and started talking to someone who was waiting for an employee and it looked like he worked fr the Post Office but wasnt in a standard uniform. I pointed out a few thing- attitudes, inefficiency, not caring about the customer, etc and how they needed to fix these things and he said they are not allowed to fire anyone? Hello, thats a HUGE problem! No wonder why people behind the counter there dont feel the need to be more personable or do more than just getting by, and in some cases im not sure that criteria was met! Until they can get rid of bad apples and people cant take their jobs for granted and get away with it I dont see things changing and they will continue to lose more than $1 BILLION PER YEAR. As taxpayers who pay for this service, and therefore the employees who work there, we should be outraged until changes are made!
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Sara Kennedyy
The worst post office Ive ever encountered. They withheld a package from me that I payed shipping and handling on already, and forced me to pay an additional shipping and handling fee. So when I went to the post office to pick up my package, that was supposed to be left at my door, the gentleman goes to the back to retrieve my package, comes back to the counter and throws it/drops it onto the scale. He completely disregarded the large red sticker on the package that specifically says: fragile Handle With Care. So when I get Home, I open my package and to my extreme disappointment obviously the glass within the box is all shattered. At this point Ive already taken extra time out of my life and busy schedule to come pick up a package that was supposed to be left at my door, paid an additional shipping and handling fee only to have my package thrown at the counter to destroy my personal belongings inside. Not to mention, the glass inside was a sentimental item. At this point, I try to call the post office MULTIPLE TIMES, no one answers, but someone picked up two of those times and hung up on me. What kind of governmental facility is this? Who are we staffing here? I work in customer service, I make less than our post office carriers/employees, and I still uphold a more professional manner than the employees Ive encountered here. Clerk # 12 on 4/25/17 at 8:48am Handled my package. Who knows which employee broke my belongings with the mistreatment, but it wasnt broken when it went out.
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Karl Lewin
My daughter had this experience with the Lake Mary USPS last week. My college text books were put in a locker next to my mail box in a cluster type box at my condo unit. The key was broken to open the box. Called the Lake Mary PO promised they would put a new key in my box. Next day same broken key in my box. Next day back to the PO they promised to fix the box ASAP. Next day Im back at the post office wasting my time and energy with employees that dont care about me my college my books or their job. Finally the next day thats 5 days to get my books 50 feet from the broken box to my door here is what our postal carrier says to me. NOT IM sorry for the delay,not we messed up on your book delivery. NO he says you must be stupid for not being able to get your books out and you got me in trouble with my boss for telling on me. I am thinking of calling the police and reporting him for intimidating me just because he didnt do a simple job. I am a single college student and now Im afraid to even get my mail or see this carrier again. My dad and friends say call the police and contact a higher up in the Post Office. All this energy just to get my mail and feel safe. Go to another PO not this one. And report any problems you have there. Maybe that will help the service at that location.
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Eric Halberg
This post office demonstrates why Congress needs to stop bailing this organization out of trouble. They dont care about their customers or the service they deliver, literally. My wife sent a Priority Mail package to this post office from our home on the east coast of Florida. It got to them in 2 days, then the post office carrier decided not to deliver it and marked the package as wrong post office and gave it back to the Lake Mary office as a transfer. That guy works for the Lake Mary post office. WTF? In general, this post office does not answer their phones and Postmaster Ernesto Gonzalez makes you wait 30 minutes to talk to him and he is the person who handles inquires there. When he does, he criticizes other post offices and is eager to take the blame away from his office and do nothing to serve the customer. I am officially no longer going to use the post office for any packages I care about. However, when there is something I want lost, I know who to call.
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Erika Gonzalez
THE WORST POST OFFICE EVER! 1) I was within earshot when I heard a clerk tell the Supervisor, Maria, that the man she just helped was an a$$hole. I pointed out that I heard her and how unprofessional it was. She was told not to speak so loudly next time. REALLY?! 2) Returned mail as undeliverable because there was no such street. Spoke to the supervisor who was EXTREMELY rude when I pointed out that according to the county it was correct. Her exact words were "Send it like that again and were going to return it again". No offer to find out where the problem was and just plain nasty. STAY AWAY
ME
Melissa Brown
Every single week, I have a problem with my packages. I take the package to the post office, with tracking numbers, and the package either sits in the facility for three days or get lost somewhere, that I must inconvenience myself every single time to call the 800# which im on hold for over an hour to open a case, or walk directly into the PO and stand in line, to be told they will look into it. NEVER had this problem except with this post office. I am afraid of this post office, I always have a problem with the packages sending and receiving.