AMPM Door Service

Reviews 7

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Celesta Carter

I left an evening message with their answering service, and received a prompt return call the next morning. The lady that I spoke with told me that she could have a technician out to my business location that day during business hours for a rather urgent door problem. I explained in detail the hours, contact information, payment form, and the troubles we are having with the door. At 4:45 (15 minutes prior to closing), our manager received a call that the technician was 20 minutes away in Tampa. When she said that we close in 15 minutes, the tech apologized and said that she never received our hours and asked whats wrong with the door?. I called to explain that it is impossible for me to expect our employees to stay overtime, and that I had already gone over the issues with the first lady that morning. For a company that specializes in fixing something so important to day to day business activities, it was disappointing that they not only lacked the ability to follow through with their service obligation, but also didnt even have the courtesy to call earlier in the day when I could have had the opportunity to schedule someone who WOULD be able to make it on-site. In fairness, the gentleman on the phone at the end of the day was courteous and offered a discount to rectify the situation. I declined to take them up on their offer.

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AC

Ace AMPM Dispatch

Dear Future & Current Customers, We appreciate your comments and ratings for our company. If it wasnt for the voice of our customers we would never be able to fully understand what points in our company need to be carefully reconsidered and adjusted. We can assure you that in the past few months we have put together a fleet of technicians that will arrive to your call on time. They will only provide the utmost respect and make sure all your concerns are taken care of. For over 30 years our company has continued to keep the same rates for service and parts, insuring that you never pay for more then what you need. We apologize if you felt our service in the past has lacked priority, we promise each customer is always held as a top priority. Feel free to contact us for any questions, concerns, and of course if your experiencing any issues with any door. We look forward to speaking with you and hearing how you feel based on your experience. -Ace AMPM Door Service, Inc.

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Devin G

I had 2 doors repaired at my business in West Palm by Jorge 3 months ago, "Fully Repaired" and under warranty. Both door closer assemblies (over $1000 in parts and labor with install 2 separate times). Both doors are once again broken. I called on September 20th for a service call and was told a dispatcher would be in touch with me the next day. 1 week later I had not heard back from anyone. When I called again today, the 26th, I was offered a meek apology and no resolution or time for a service call. I went out and found another local company that did more efficient and economical work, AND they showed up within an hour of my calling. The install done by AMPM was terrible and created more problems structurally than existed before they did any work. Absolutely horrible customer service and terrible work product. I would advise anyone to look elsewhere for Door repair needs.

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Aislinn Hayes

Ive been using them for years & they have never let me down. Service is always fast and great quality. Theyve sent different technicians out, each time and each one is kind. We have never had a issue with this company. Its nice to have someone we can rely on.

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Sandi Cassel

DO NOT USE or EVEN CALL THIS COMPANY! If I could give them zero stars, I would!! Four times they promised to send someone out and it never happened! Each time, they had an excuse. Very unprofessional! I waited four days for service and got NOTHING!

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Neal Gardiner

Great company..highly recommend r f

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Mary Rooks

Eric came out and did a great job!

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