Garrett Plumbing Inc

15350 1st St E, Madeira Beach, FL 33708, USA

Address:	15350 1st St E, Madeira Beach, FL 33708, USA
Phone:	+1 727-393-3484
Site:	garrettplumbinginc.com
Rating:	3.6
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed

Location

Photos 5

Reviews 6

Kevin Everson

I was actually referred to Garretts Plumbing by a couple people because of their expertise. Now let me tell you that people rarely take the time to leave reviews unless something goes wrong so take what the previous person said with a grain of salt. I read reviews constantly if Im shopping for a product or using a service; in this day and age you pretty much have to. Ive gone there three times for just a few cheap parts so take what Im about to say for what it is, which is stellar customer service. Im not a contractor so Im not spending a lot of money, so their motivation to please is genuine. I was working on a leaky kitchen faucet a few blocks down from the store and it was just kickin my @##. I invested close to 6 hours trying to get that dang leak to stop. Im a handyman so Im pretty good at fixing things but with this, I met my match. The owner, Larry, was so willing to help me solve the problem while I was in the store. We tried replacing the cartridge ($20) and the seals (he gave me for free). Went back and went to work to no avail. If I coulda thrown the thing out the window I woulda. I called at about 4:50 to try to speak to Larry but he wasnt available so I asked the gentleman on the phone if he had any techs that might be able to help me troubleshoot the problem and he referred me to Terry, the service manager (Not a technician). I spoke to Terry and told him my dilemma and he asked me where the property was and I told him and he said hell right there. This 60+ year old man hopped in his truck and buzzed down to help. He got there, worked on it for about 30 minutes and couldnt get the leak to stop so he went back to the store to grab another part. He came back and worked on it for another 10 minutes. No luck. He then called Larry (the owner) and explained the situation and Larry came by too and together, after about 30 more minutes of working on that #$%#%$, they got it fixed. Thinking surely I was gonna get raked for needing two people to fix it, I asked what the damage was and Larry said "Dont worry about it". Huhhhh. I didnt think I heard him correctly. They refused to take any money. Terry lives more than an hour away and Larry came by to help after business hours and didnt even charge me for nearly an hours worth of work. If you find any company that would do that, you better not lose their number. I will continue to use them and I will refer people to them because they went above and beyond when there was not motivation to. Amazingly friendly guys and very knowledgeable. A customer for life Please remember to post reviews about all companies you come in contact with but be weary about fake reviews as well. There are companies out there that other companies hire to leave fake reviews so if it sounds really generic, its probably fake. In this new era were in, content and online reputation is everything so do your part to let people know.

Jim Murray

I recently called Garrett about a sewer line issue at a rental house I own. Garrett has a good reputation although I had not used them. When you call you actually get an answering service. I got a call back from Garrett and we both agreed that the job required an estimate. They said that Gary would be calling me back that day. The next day I called and they told me that Gary was out of the office. Two days after my initial call Gary called me and left a message. Within 30 minutes I called him back but was told that he was out of the office. Gary left another message saying that the best time to call him was the afternoon and was told to leave a message. I explained that we had been playing phone tag throughout the day so that person said they would find Gary and to stay on the line. I then got someone in the office that told me I had been speaking with their answering service. This was at 2:00 pm on a Thursday. That person then told me that they were very busy and could not get to me for weeks anyway. I called another plumbing business that took care of the problem the next day. Very confusing to do business with Garrett. I cannot comment on how their work is. They should have told me up front that they could not help me for weeks.

B J MITCHELL

This company came out to repair my leaky faucet. After an hour or so, the man left, but the faucet was leaking even worse from a different location. They came back another day and replaced the faucet with a cheap model. The man couldnt get the faucet to quit dripping and took hours trying to fix it. Finally he left, but the faucet still drips. Garrett said they would come back for free (of course) and fix it. I havent had them do it because of the mess and hours wasted in my house. I have pots and pans under my sink and since I am elderly, I had trouble getting everything back together. Now today I pulled out a 9x12 pan to do some baking and it was full of water which spilled all over. I threw a towel in there to mop it up, but since my knees are bad I cannot get down there to clean it all up. I put another pan in that spot and sure enough, water is dripping from somewhere - the new faucet, I believe. I want my money back so I can get another plumber in here to do the job right.

Becky Byrley

I have an elderly neighbor who is going blind and during tropical storm Colin we figured out that her sump pump was not working. A long story short she had been taken advantage of by another company and had two sump pumps installed within three years that were not working correctly. I spoke with Larry and explained the ordeal, after a little trouble shooting and some measurements, he had one of his technicians out within a few hours. They figured out that pump was not installed correctly and she didnt need a new one, a quick fix and everything went smoothly. This is not a company that will take advantage, they did a great job, friendly, professional, and I will use them myself!

Cesar E Quevedo

Our Condo. Association (Associa Gulf Coast) sent Garrett Plumbing on 10/17/13 to fix a 2 bath sinks that were not draining well in our newly remodeled bathrooms. The plumber from Garrett Plumbing was very careful and meticulous in his work. None of our furniture was scratched, and the equipment he used did not hurt our sinks look or our vanitys or floors look. The problem was solved. We HIGHLY RECOMMEND this company!!!

Janet Pattison

Shop around before considering this VERY very expensive company. The retail cost of the water heater that Home Depot carries is $400.00 max, and Garretts cost would have been less than that. Then Garrett charged $500.00 for the simple installation, SO $900.00 FOR A SMALL WATER HEATER!! Id say thats quite the mark-up, and taking advantage of people. BAD, BAD, BAD company putting the screws to the consumer!!!