Braman Collision Center

151 NE 20th Terrace, Miami, FL 33137, USA

Address:	151 NE 20th Terrace, Miami, FL 33137, USA
Phone:	+1 305-571-1240
Site:	bramancollisioncenter.com
Rating:	2.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–4PM Closed

Location

Photos 51

Reviews 6

Daniel Volkov

Car was in a minor-medium front collision. Airbags did not deploy. Hood, bumper, radiator support and headlights are the major things that had to be replaced. Hood did not have major damage. Along with AC Condenser because it was damaged... I definitely had AC working good (even after the accident) when I brought my car to BMW Braman Body Shop in Miami for repairs. I know this because I drove my car for at least a week after the accident and AC was working just fine. I brought the car to Braman on Oct 15 and Duwayne Hughes accepted my car for repair. Repairs took about two weeks! After two weeks of not having my car I finally got it back on October 30, 2014. Repair cost was about $8,000. I was happy to get it so I did not check everything right away. From what I did check I noticed that hood was not aligned very well and was grinding on the left side when being closed. I did mention it to them and they took additional 20 min to realign it. I also noticed that left headlight was fogged up from condensation, I really wanted my car back so I did not mention it right away. Later that day I turned on the AC and had only warm air coming out. I also noticed right away that when turning the AC on I could not hear the Compressor start when standing outside or having the door open. So to me it seemed like Compressor issue. I came back to them the same day at 5pm and was told to come back the next day to get the car checked out. With all these issues its obvious that Bramans Collision Center quality control is close to non-existent Next day I came at 9am, they took the car back in to check whats happening. First they said its freon. They refilled it. Then they thought its some springs or other connectors that connect to Compressor and my rep told me the are a lot of them. After this runaround and waiting at their Collision Center for almost half a day until 12:30pm, I was told to wait another 30 min. I decided not to and left with their shuttle service and said I will come back at the end of the day, since the car will be ready. Receptionist told me that shuttle runs until 5, so I made sure to call them at 3pm and schedule it with the same receptionist for 4pm. She took my phone number and I considered my shuttle scheduled. At 4pm I get a call from my rep saying that they will not be able to finish that day and that I can come and get a loaner, they are doing me a huge favor. I said I already scheduled a shuttle for 4, he told me that it stopped running at 3, and that receptionist gave me the wrong info twice! Fine, I got a ride with a colleague and got the loaner. Keep in mind that after making me wait half a day, telling me 20-30 min multiple times, messing up with the shuttle, and with misaligned hood and fogged headlight, not one person told me "We are sorry for the inconvenience, we will make it right". Everyone seems offensive or defensive there. Next day I come to the body shop to get updates and they told me that they connected the diagnostic computer (I know it was connected since the day before at least since 12, because I went to my car to get my laptop from the trunk and saw it connected...) and its telling them that its the Compressor thats faulty. After a few days on Nov 4, 2014, I get a call from my INSURANCE and not Braman, and they are giving me the update, telling me that they cant cover it because its not related to the accident. To me its a little bizarre that I got a call from my insurance... Another proof of Bramans non-existent customer service. I call Braman and they are offering me to either take the car as is or they will give me an estimate for the repair that I will have to pay out of pocket. I personally went to Braman to talk to my rep but all for nothing, they dont care that I gave them a car with working AC, all they know is that its not working now and to fix it I have to pay... So all of this after giving them a car with working AC and getting it back with broken AC!

Iliana Vera

Exceptional service! Brought in my 2017 430i Grand Coupe right after Hurricane Irma, I was immediately greated by JC Barbosa who was kind enough to explain the entire process to me as I had never sustained any vehicle damage in the past. He took the time to wait until my insurance provided me with a rental and helped me transfer all my items from my car with a great deal of patience. Throughout the entire process, he communicated all updates regarding my vehicle without me having to call him first, maintaining upmost proffesionalism when dealing with my insurance company. The receptionist staff was extremely courteous and provided me with a details of all repairs and expenses. The car was ready before the promised time and delivered without a scratch in sight and running perfectly. It is never a pleasant experience when getting into a car accident but the Braman team went above and beyond to make the process seamless and efficient as ever. The Braman body shop was truly the best choice.

Jairo Pico

I am a regular customer of what I think its the best Body Shop in Miami. Since the first time I took my first BMW for a repair to my last experience about two weeks, service has been consistently FIRST CLASS!!!! I would like to express my gratitude and sincere thank you to Saoni Hidalgo (Collision Center Advisor), who always go above and beyond to provide an excellent service during the entire repair process with an amazing customer service. Also, I would like to thank Joe Oss (General Manager) for leading by example and making sure every customer its satisfy with the repair and experience at the Body Shop. I would highly recommend Braman Body Shop for your next vehicle repair!!!

la quaa

I wrote a review a few weeks ago I was very upset because my advisor Eric wasnt keeping me updated as promised about my vehicle. I wasnt sure if hed even touched the vehicle while it was in his care I just didnt know, I was constantly initiating contact...well I finally received my vehicle. I must say that Eric Limatju did a fantastic job. Looks spanking New all over again. These guys are very busy, they have several other cars their working on. They dont have time to keep calling & emailing everyone, itll slow them down I realized. Thanks Eric

David Diaz

The guy (Zinn) that came out to give me a quote didnt even made a list of things or didnt even made a formal quote he just told me that everything is $3000 and that I need to do it through my insurance. Wtf is that! Completely unprofessional. Just threw a number out there without even really looking at the car. This really ruins the whole Braman customer service experience.

Hank Greenberg

Terrible. Two weeks for a repair estimated at 5 days. Repair coordinator blew 3 delivery dates in a row and never called to follow up ever. Calling made no difference or did email. I returned an insurance paid rental based on last date promised and now Im without a car or explanation. Im very dissatisfied with the experience and would use the insurance repair shop instead.