Cutler Bay Plumbing

Reviews 3

PE

Peace M

My experience started out nice but since I had hired them for a larger job I had more interaction than the previous reviewers and Cutler Bay Plumbing proved to be one of the MOST unprofessional companies I have ever worked with. (By the names I see on these reviews it is mostly from family and friends beware of this false star rating because it has been manipulated). To list a few things and be straight to the point (if not I would write a BOOK with all my experiences). Basically they are Liars (rarely ever do anything they say and are always full of excuses), poor plumbers - the quality of workmanship I received (for a job that they NEVER finished & I had to end up hiring another contractor at the end) was awful: pipes were not properly attached to the walls, pipes were leaking, the washing machine drain line was connected to an abandoned well, drywall screws were used to attach outside piping to the wall, the toilet flange was not repaired and the fridge water line was not installed...list goes on,They are Criminals - Bernardo actually pulled out a knife on my husband when confronted about the poor quality of work he did (CRAZY), illegal - come to find out they do not have workers compensation insurance for ANY of their employees and the person who holds the license is Bernardos wife who NEVER is at the job site....which makes me wonder why his wife had to get the license- he must not be able to pass the background check required by Florida...he is NOT even on the corporation on sunbiz (huge flags right there), our house was FULL of beer cans from the workers - theyd drink beer all day and throw the cans in the house and yard, when they did not fulfill what our contract had specified I was told, and I quote "I wipe my a** with the Contract" and was threatened that if I didnt deal with poor quality of work they would just not come back to do anymore work and I would loose all the money I already paid them (which was $3800 by the way which $1030 was actually STOLEN from my credit card). Which at the end I had to get new contractors to finish the job and ended up paying these clowns all but $500 (which was suppose to be due after the job was done) on a $4300 contract. THEN the best part is they actually sent me an "Intent to Lien" my property if I did not pay them the remaining $500 that was due when the job was finished EVEN THOUGH they did not complete the job but another contractor did and I had to pay that contractor more to fix all of Cutler Bay Plumbings mistake. DO NOT HIRE THIS COMPANY THEY WILL STEAL YOUR MONEY AND CAUSE YOU NOTHING BUT PROBLEMS. I have done tons of construction projects and NEVER have dealt with people like them!! I wish I could give negative stars. I just hope that this helps someone out there from making the same mistake I did.

M

M Almeida

First off there are no adequate words to describe the exemplary service we received today. Words will be meager in trying to convey to you all how great the service was. Jess, our plumber was stellar. He did things no other plumber we have ever had had not done or even mentioned were possible. He also took the time to explain every single thing we was doing. Very appreciated and empowering too. If you dont take the time to or cant explain what youre doing that is a disservice to the consumer and you basically suck at customer service, which is part of your job, just fyi. Also goes a long way in instilling faith in what youre doing for your customer. Basic facets to good service that is very much overlooked, yet so simple. He also kept at it till he was resolute and satisfied that the problem was taken care and took additional steps I have not witnessed till today to make certain. He was also forthcoming and honest. Very rare and also speaks volumes of him. He cares about the customer and actually not only does his job right, but loves it and it shows in his work and devotion to get it done no matter what. Six months ago we had a plumber here for the same issues, the main sewer line and the bad drainage in the kitchen sink. We were charged astronomical prices, insane freaking prices and they did not do any damn thing close to what this young man did. To anyone who has actually written a bad review about this company may I suggest you wait till you have recovered from your horrendous day, just like drinking and driving, dont write pissed and if that was not the motivation or case for your bad review, then blow it out your ass. We will never call upon ANYONE ELSE. Oh, and to all you plumbing companies I spoke with in trying to schedule this, F off, you were each full of it. Seriously, you all are. And very unprofessional to talk smack about your competitors. You will not win me over, that only serves to prove what schemers you all are and what you will say to TRY and get my or any other consumers money. Very low of you, unprofessional and fyi, nothing you say will justify it nor your insane pricing, NOTHING. This company will whip your ass, and they charge fair and reasonable prices. We are over the moon with the service we received and the pricing. You are high if you think otherwise of this company or arent pragmatic enough to give them a try. One more time for the reading impaired, THIS COMPANY ROCKS, THEY ARE FREAKING AWESOME AND FAIR. HIGHLY RECOMMEND THEM. THEY WERE SO FREAKING GOOD I ACTUALLY SIGNED UP FOR YELP, YEAH THAT GOOD. GIVE THEM A TRY. THEY ACTUALLY PROVIDE RESULTS AND FAIR PRICES. THANKS!

HO

Hoffman Cruz

They did excellent service with exchanging our got water pipeline however they left damages that we need to pay our own. First, the oven.the oven we had behind it was the hot water pipeline to replace. Instead of notifying me to turn off the stove with the breaker (because stoves require extra care with power), they end up pulling out the electrical outlet box while destorying the drywall and next thing you know, the power cord exposed and touching the ground, keypad for the stove is gone(149.95 to replace). Second, the alarm. While they were putting up the pipeline in the attic, one of their coworkers accidentally ripped off a wire from a sensor (for sercurity purpose i wont say which one in our house). Unfortunately, to make the Long story short,we had to pay another 100.00 to replace from adt. Last, our shower nob. But that was easy to replace, however one thing that really bothered me was that no coworkers didnt tell me that it was missing a screw and nothing to hold it. Oh and it was put on backwards which right away found out. At the end we ended up calling Jesse to see if he can fix, but he said he doesnt know how to fix and will find someone else. Well its been three weeks now and still no answer. For me its ashamed that I would think they would becareful more of their surroundings especially if they continue to make a business wise. They may gotten away with me and few other people, but one day it will bite them back roughly when they mess with another company or a wise person that causes trouble. I would say do not take the risk to work with them. On the other hand if you wish to take buisness with them, be sure to check out right away if you see something odd or damaged.

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