Address: | 2001 Tamiami Trail E, Naples, FL 34112, USA |
Phone: | +1 239-774-5599 |
Site: | uhaul.com |
Rating: | 3.4 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
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Heidi Wolfley
We rented a trailer on September 1st around 4pm. The customer service was simply the worst I have ever experienced. The man working that day left us in the heat (Im pregnant) after he hooked up the trailer and the lights wouldnt work... He left with no indication of returning. He said its our car (even though he didnt verify if it was the harness or light bulb). My husband is a mechanic and couldnt find anything wrong with our car... After waiting 20 minutes or so we drove the car to the front. The man working screamed at us for stealing and I explained we didnt know where or when he was coming back and that it was too hot for me being pregnant to wait.. He screamed he has a heart condition and he is hot too so that makes us even. We asked what do you do next... He continues to yell at us that its our car and that hes not here to fix it! My husband and I are literally speechless.. he was treating us like we were garbage. I left to stand insidethe building. About 10 minutes later or so the man working walked passed me to grab a wire harness.. No eye contact or communication to what he was doing. He then changes the wiring harness on our car and the lights start to work! We still have no idea how he knew specifically to grab the wire harness after yelling at us for so long that it was our car and not the trailer. He then yells at my husband for the paperwork... My husband says "no apology? Nothing?" The man then reverts to yelling at us that no, we were going to steal the trailer ---- which in itself is ridiculous because we paid and signed and he left us cold shoulder long enough we had no choice but to pull our car to the front to find out what we were supposed to do next. Whoever was working that day needs to be talked to.. Honestly with how awful he treated us, I dont say this lightly but he probably should be fired (side note I work for the airlines and have lots of experiences with irate people who wouldnt treat me this way...period.) We tried to ask for a manager but he wasnt on duty.
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Cheyenne B
This location is awful. The older guy doesnt know what he is doing and i wouldnt trust his judgement. He didnt even know how to put on wiper blades. He failed to put my auto transport on correctly so when i began driving on it, it flew up in the air. He had disappered after he hooked it up and didnt even finish helping us. Luckily there was road side assistance there to help with this old guys major mistake! Seriously he needs to be fired! Not to mention the rudeness he displayed is so unprofessional. I spent a total of 2.5 hours here because shortly after we got there, employees had left. So there was no one on site for assistance except for the woman upfront thanks to the manager for poor time management and poor scheduling. Such unprofessionalism here! That woman and spanish man deserves a raise for being the only ones who seem to display a sense of competence and politeness. And, i got a damaged truck that wasnt cleaned and smelt like dead fish!
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Anonymous User
We picked up a truck for a one way rental and returned it to this Naples store. We were charged an addtional $58 because THEY claim we didnt fill the gas. We DID fill that gas tank equal to what we used and theres no way they should be charging us like this. I even have a gas receipt for that day to prove it. The person I spoke with wouldnt even discuss the possibility that it was their error.....or a problem with the tank indicator. I will NEVER use Uhaul again. And I will tell everyone I know to stay clear, especially of this store.
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Crow T.
Moving to Bonita Springs, I had to drop off a trailer at Naples U Haul. When I pulled into the lot, I passed by the office with huge picture windows. I read the sign that said to wait for an attendant. I waited. I stood at the trailer and saw a couple of guys chatting. They saw me. After a few minutes I approached them and asked if they had seen an attendant. Turns out one was an attendant. Dont know who the other guy was. He walked off without a word. Come to think of it, the attendant could hardly spare a word.
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Michele
Upon pick up we were rudely yelled at by a worker to not take the truck.... instead of politely saying that he would move it for us. For drop off it was Slow service without being acknowledged. Workers were cleaning while we clearly were waiting to return. Then there was a mistake on the mileage and we let them know inside she told us they would take care of it outside then were told to go back inside for them to take care of it. Just a side note the parking is impossible.
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Todd Morrison
If you are going to offer propane refills for gas grill tanks, then you should train all of your employees to be certified to dispense propane. I went to your location yesterday and was told that I couldnt get propane because their was no one certified on sight to dispense it. Why offer a product if you dont have employees to provide the product? I will not be visiting your location for propane in the future!
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Cody Sallada
This place is terrible. Under staffed, and brainless. They dont understand how to use their own machines. Five people in line when I walked in, an hour and a half later, with two customers walking out, im still not being helped. Unbelievable. Wanted a 15 truck and left with a 26. Unreal.
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Charles Hilton
I moved to Naples from New York State. When I arrived I didnt have a place to stay, and searching for an apartment with a trailer behind my car was a quite a bother. They let me store the trailer on the their lot overnight. They were very helpful and were their when you needed them.
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Madison Taylor
I went to pickup a trailer and they were out but the staff was so helpful, gave us the phone number to find one near us. They noticed our hitch was Rusty and the general manager came over and fixed us all up. Really wouldnt have been SOL without their help!
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Anonymous User
Worst custermer service. They very slow, dont care and very rude, If you are calling them you are gona wait long Long time on the line. If you go to store good luck if you can help. Bad bad business. Look for other store
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Anonymous User
I made a reservation today for the 10 truck with Holly. She was polite, explained the process of the reservation, and was quite helpful. Overall, my experience was good and without anything negative.
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Lisa Sutherland
Offer services that they can not provide. The worst compay I have ever dealt with you are passed from 1 customer service person to another only to be told that there is nothing they can do!
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Duz Kiss
Took two weeks for you to charge my credit card. Thank god I had money available. Other than that, they are friendly and one of the best U-Hauls Ive ever been to.
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Andrew MacKrell
Second time I have used them within a month. In and out the door in 5 minutes. Inexpensive, reliable moving vehicles from polite staff.
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Kevin Smith
Told me over the phone that my charge for a truck rental and a trailer would be $25. Final cost wound up being $90. Never uhaul again