Hills Van Service Of Marion County

Reviews 3

WE

Web Surfer

They did not do a pre-move house check to determine what was involved in the move and then left a gun safe in my carport for 2 nights. Long story short, Hills Van Service dumped a gun safe in my carport because they did not bring the proper equipment to move it and then left it there for 2 nights while I repeatedly called them over that time to get anything done about it. This includes one instance where they promised me a call at the end of the day with an update, I did not hear from them and I called them the next morning only to be told nothing had been done. I had to call a few more times before they finally called the gun safe mover, who responded in a very timely manner. So in short it took them 48hrs to call the gun safe mover while giving me no updates or information. It is also to be noted that I only spoke to the receptionist throughout all this, whoever was in charge of calling the gun safe mover would not talk to me. When the gun safe mover was here moving the safe, he complained to me that he never does residential moves and that Hills had "basically dumped this one on him". Had Hills informed themselves on the "conditions" of the houses they were dealing with this would never have happened. Therefore their lack if preparation and disorganization caused this ridiculous situation and an immense amount of frustration and inconvenience for me, their customer. I asked Hills to work with me on the price because of this situation. I wasnt asking for much, just some indication they actually care about their customers after they have taken your hard earned money. Instead I was met with a brick wall. Emails were not returned, I had to repeatedly request for a reply to my email (same way they did not return phone calls and I had to repeatedly contact them when the safe was clogging my carport! Coincidence?). Again, it was all through the receptionist. Christine, their operations manager, finally emailed me herself when it became clear I was persistent, abruptly telling me to go away. I called Mayflowers main # (Hills is affiliated with them) and spoke to Scott who initially seemed understanding and said he would call Christine and tell her to call me to try to resolve this. Instead he called back a bit later, said he had talked to her, and started a snowjob on me. He repeated ready-made lines over and over and did not address the issue. He claimed Christine had told him I had refused to let them come and examine the houses pre-move the houses which is a blatant lie: they never at any point even mentioned having someone come check the houses pre-move, according to Scott it is a routine step (which Hills obviously skipped): had they not skipped this important step the whole situation with the gun safe would not have occurred. When I told Scott they never brought it up he dodged it. He claimed since it was an intrastate move it wasnt really a Mayflower move and then backpedaled on that when I told him a Mayflower truck had been used. Finally when I pressed the question of why Hills never did a pre-move house check Scott snapped at me "I am not arguing with you" and never answered the question. The way Scott and Christine handled this seemed expressly designed to make me, their customer, shut up and go away. There was another small issue with Hill"s billing department overcharging my card and lagging on refunding the difference but I wont get into it for the sake of brevity and it is not the main issue. In short, buyer beware. Hills Van Service & Mayflower is disorganized and do not have good business practices or customer relations.

BR

Briana Gleason

My husband and I have moved cross country several times, and have used several national van lines. Weve always had good experiences and in fact, have never felt the need to buy the full value replacement insurance. Since my husbands company was paying this time, we did buy insurance, and thank goodness! This was by far the worst move weve ever had. As anyone whos moved knows, its the local agency and not which national van line you choose that matters. Hills Mayflower failed to deliver on all counts. - the movers arrived late (this happens a lot, so NBD) - they sent 2 movers who were very green - one said this was his "first and last" move and another didnt know what a wardrobe was! - they took 10 hours (10:30 am to 8:30 pm) for a small 4 bedroom house and we had already sold about half the furniture because we were moving into a partially furnished house! We had done the same move only a year prior, from Nashville to Gainesville, and it took them 4 hours to load. The driver had to redo a bunch of stuff because their movers were so inexperienced. Because of this, we had to reschedule the cleaning people we had scheduled to do a move-out clean at 5 pm (movers were supposed to come at 8 am and we were sure theyd be done by 5. Not so much). I personally called Kristina, our move coordinator, at 3 pm to ask her to send additional help, and she said she would look into it but nothing happened. I spoke with JD, the owner, at 6 pm and still no help. - even worse, they couldnt fit everything on the truck. JD and the driver promised us that everything would fit even though it clearly looked like it wasnt going to, and then at 8 pm, they said theyd have to come back for the rest another day. I couldnt believe it. Thats never happened to us, in 8 long distance moves. Were very fortunate that we didnt have to give the keys back to our landlord that night. - another van came the next day to get the rest and it was shipped to California on a different truck. We had to do a week of storage in California because we werent moving into our new house until 2 weeks later, and they assured us that both shipments would be delivered out of storage at our new house on the same day, since delivery was a little over 2 weeks after pick-up. Nope. The second batch didnt come on our scheduled delivery date. I had to call Kristina (again) to get it scheduled, and she wasnt even aware that it hadnt come. Since we didnt know we were going to need 2 trucks, we hadnt separated our things into "crucial" and "not crucial", so this was very unfortunate. - there were a lot of damages. We had never had more than a few scratches before. Not this time. Probably because the movers were so inexperienced and didnt wrap and pack the furniture well, we had 5 furniture pieces that were damaged, including one (a large entertainment center) that couldnt be put back together at all. The restoration guy who came to evaluate the damages said hed never seen a furniture piece broken so badly. We also had 3 missing boxes. If youve read this far and youre still considering using Hills, Im begging you not to. They were our cheapest estimate, but it was not worth the $900 we saved. Sometimes you get what you pay for :(

MA

Mary O Hill

Cant say enough good things about my moving and storage process with Hills! Its always a stressful time and they just flat made it easier. All the employees that packed and loaded were respectful, caring and careful. JD and Mary Hall were a pleasure to meet and work with. I would recommend this company to anyone and everyone! Thanks so much to them all! Hope they are proud of the kind of people they have working with and for them, they sure should be! Mary Hill ( no relation,

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