Service King Collision Repair of Ocoee

Address:	321 Enterprise St, Ocoee, FL 34761, USA
Phone:	+1 407-877-0577
Site:	serviceking.com
Rating:	4.4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 26

Reviews 13

Jake Newman

Having to take my car into Service King in Ocoee Florida has been my worst customer service experience ever. Avoid this branch and this company at all costs. I had 2 major issues with Service King. 1) I had to bring my car into the shop 3 separate times to have the repairs done correctly. 2) I had an expensive pair of sunglasses stolen from my car during the repair process. I can forgive the repairs taking longer because they eventually did fix it correctly, but how they handled my stolen property was unacceptable. The manager, Rodney, told me that they had never had an issue before and that he would reimburse me himself. I sent him the value of my sunglasses at $140. He said he would only reimburse me for $75, and he would only send me the money if I gave them a perfect score on a corporate survey. He was essentially blackmailing me into pretending that nothing had happened, I assume so he didn’t have to report the theft to corporate. I gave them high scores on the survey because I wanted to at least get some form of reimbursement, but I couldn’t believe how I was treated over an extra $65. I called corporate and was eventually able to get a hold of the district manager, Ron, and he told me that they never had any complaints on that branch. In the end the district manager did nothing to rectify the situation and just wrote me off. Service King is an absolute joke of a company if they think it’s acceptable to steal from their customers and blackmail them. I will never use this company again and I will be filing a complaint with the Better Business Bureau. Worst company I have ever dealt with.

Joe Llorens

I cannot stress enough how happy Ive been with Service King. My truck was taken there after an accident. They kept me updated throughout the repair process, were very friendly, and always available to answer questions in a timely manner. Even when I picked up my truck and discovered the next day that there was a screw in one of the tires they immediately worked to solve my issue at no extra cost to me. No one WANTS to have to go to an auto repair shop, but if you HAVE to I cant recommend Service King highly enough.

Austin Brady

5 Star Service! Michelle helped me every step of the way when my truck was recently rear ended. They gave me daily updates on the status of the repairs which was really helpful. The repairs were completed promptly and their work was flawless - very happy with my experience here, will come back if I ever need work done in the future.

Robert Torres

Excelente profesionales, monitoreo del trabajo al cliente hasta que finaliza el trabajo.

monc81

Michelle Uselis is the reason I am pleased with this company! She went above and beyond her call of duty and pleased me without even expecting it. She is awesome!!! - Ramon C.

John D

I had a terrific experience. It was under Insurance but they kept me informed every step of the way including texy messages.

David Acunis

Excelente servicio, la gente es muy amable .

London Hunter

My Geico insurance adjuster is located at this spot. The place is clean, and very professional.

Kati Herrington

Best experience from the beginning to the end. 5 star customer service

Smart Ones

Clean office professional people.

Maelito Garcia

It always inform me everything