Gerber Collision & Glass

9417 Philips Hwy, Jacksonville, FL 32256, USA

Address:	9417 Philips Hwy, Jacksonville, FL 32256, USA
Phone:	+1 904-464-0044
Site:	gerbercollision.com
Rating:	3.4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–12PM Closed

Location

Photos 28

Reviews 9

Eric Wade

So I really did not realize you needed to schedule an appointment but when I walked in today the opening hour Saturday morning 6/4/2016, likely 1st customer of the morning, a receptionist and 1 gentleman, both did not really appear to be inundated by work, appeared they were web browsing, they asked how could they help, and I said I just wanted someone to look at my wifes car so I could get a sizing up of the work, (rear bumper cover replace and I have the new one already & front bumper small dent) they didnt even ask what was wrong or what I needed.. they were like Oh do you have an appointment? Well I know damn well they knew I didnt have an appointment but thinking they really did not appear to be busy at all ... I am like... no but I just need an estimate for some work I need done on this vehicle, and for a second it seemed like they valued a potential customer. when the girl said, "yeah wed be happy to" ..........followed with, unfortunately we would have to set up an appointment, how does Monday or Tuesday sound? I said NAH, I work during the week, and they obviously did not care about any potential customer, and I simply said I will someone who will give me a quote today and left. 2 STARS that they were not rude or disrespectful, but the lose 3 stars lost where they displayed no willingness to get out their chairs, or even question exactly it was I needed fixed. I would have even been happy if they said " Hey look, we usually have to set an appointment yto do an estimate. but let see real quick what you need, and see if we can work with your schedule that best fits your needs so that we can properly evaluate your repairs" but because they appeared not to even care or want to help. did not spark an interest with me to consider them further. They did obviously lack the key skill sets where making the customer feel valued typically keeps the customer but they instantly confirmed I did not want them to work on my wifes car. Now they may likely retort....Oh we are so sorry you had a less than desirable experience. our staff really had a full load of work, this not typical, but you need an appointment because so much work is going on...la la la.....but bottom line...they opted out of some work. It does appear from ratings there are some good reviews, but i READ AFTER THE VISIT..... a 1 star review where they used a customers car as storage?? So whether its true or not......based on my own short moments with the people in that office that should be the face of the company.......only makes me feel better that I walked out.

Brad Clayman

need little work done on my wifes Mustang. We were referred to Gerber by Pet Boys, really super nice company found out the needs for the mustang. Parts were ordered and we will be notified when they arrive. The were more customer service orientated then any of the other collision centers we talked to. That includes Ford. All it was is the rubber seal for the trunk. Ford made a really big deal $$$.$$ never again will we deal with Ford. Well we went back today 08/22/2017 the new part had arrived and they called we brought the Mustang in and they took it to the back, I had a super hot cup of coffee while waiting and if a person wanted cold water it was there free of charge. Small waiting area but most friendly folks. The Mustang was taken care of in about a half hour so we were out of there and having breakfast. Great place if you need work done, they do really fine job.

Maria Annika Smith

My car has been hit several times by other drivers and Gerber has done an outstanding job in terms of paint jobs both times! Only giving it 4 stars instead of 5 because they forgot a rubber plug which caused some water to enter the car as it rained. Mechanic refused to take fault yet I was offered a magic free rental while my car was back in the shop for a few days.. also forgot a few clips on my bumper. However, PAINT JOB CAN NOT BE BEAT! Highly recommended over progressive service center which returned my car looking like a spotted leopard took a can of spray paint to my hood.

Anonymous User

I had my car there for 4 months. During that time they used my car as there storage unit. When I finally got my car back after four months. I turned to back out of their parking lot and realized that my leather seats had been tattoe by a Firestone tire. That werent even my tires!!! Yes they had place nasty tires on my leather seat during the Floridas Hot days....On top of dealing with my accident I had to deal with AutoCrafter lack of consideration of peoples property. If you have your car here move it to another collision center. Do not let your insurance make the choice for you.

Mi Pa Si

These guys could use a good review on here. They did an absolute fantastic job replacing my bumper. They were able to match the paint color to a tee! I recommend you ask for Terry. The only reason I did not give them 5 stars is because I commented upon dropping it off that it annoys me when my radio is touched. It was powered off when I dropped it off but on when I picked it up. As well as all my climate controls being messed with and out of sync. As long as they keep their hands to themselves and their curiosity in the bag...They do outstanding work.

Anonymous User

I took my truck in to have them remove and install a new bumper w/ brackets, fog lamps, and T-bar. I was told ya one day and it will be done BULL$#!+ so day 1 they get all the parts day 2 they relize oh the brackets are wrong fine no big deal day 3 new brackets arrive and oh ya the fog lights are the wrong ones day 4 new fog lights arrive oh hey we ordered the wrong T-bar... what idiots would not check all the freaking parts on the same day instead of checking 1 per day. I will never bring another vehicle to these guys again...stupid Idiots

bernardo tinoco

By far the most unorganized and customer negligent group of people! They rescheduled my repair three times and forgot twice!!! If you must go there, demand to work with Kelly Garner only!!! She is the only one who seems to be genuinely concerned with the customer and their needs. The rest of them only care about who gets the biggest insurance check!!! Look around their parking lot and youll see enough to drive right passed this place! It looks like a junk yard

Pam Scott

Lovely and courteous. A REAL person called me almost every other day. Wow, not a sixteen year old girl texting me random updates.....like my nationally recognized insurance company. ... My repair was very complicated, as my entire back end was crushed by a rear end collision..the manager was thorough and methodical, I didnt mind it took a longer time, I wanted it done right. I will go back. Thank you for your time.

Anonymous User

Worst place possible to get car fixed. They had my car for over two months. The workers were rude and leave you with empty promises and excuses. Let me warn you about Autocrafters workers, they steals your personal belongings. If you have valuables, its best if you ask a family or friend to take your belongings out if you want to take your car here. I would never recommend this place to anyone.