Auto Tender

Address:	1818 N Dean Rd, Orlando, FL 32817, USA
Phone:	+1 407-277-5100
Site:	autotenderorlando.com
Rating:	4.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–2PM Closed

Location

Photos 6

Reviews 4

Jason Bowles

STEER YOUR VEHICLE IN THE OPPOSITE DIRECTION! Nothing tender about it. More like a rubbery steak that I had to chew on for 16 days. I had called in advance to set up an appointment. When I arrive, there is one guest in front of me talking with an employee. Two other employees behind the desk were talking. I’m waiting. Am I greeted? Nope. Once Im helped, I explain the problems that I would like fixed. I’m estimating that I had at least $2000 (if not more) of work to be done. All minor, but a lot of age-related service repairs. I was told to write it down. Seriously? Shouldn’t you be the one to write it down? This is your business. Not mine. I should have turned around and walked out at that point, but based on all the glowing (if real) Google reviews, I decided to give them a chance. I’m told I would receive a call in two days with an estimate because they were really busy. 2 days go by, 3 days go by. I call for an update. “We’re still accessing the repairs for your estimate.” 2 more days go by, 3 days, I call again, “We should have the parts ordered in a few more days.” It’s now been 6 days, I haven’t even been called with an estimate yet. This back and forth continues without a single phone call from them, for a total of 11 DAYS! Alway’s the same response, same excuse, rinse, repeat. I decided enough is enough and came to pick up my vehicle. I noticed it wasn’t even in the shop. It was parked out back. Had they even worked on it at all these past 11 days? I walked in, and again I wasn’t acknowledged or greeted. Finally I got an employee’s attention and nicely told him I wanted my vehicle back because this situation was not working for me. Their response was like a deer in the headlights. In a robotic monotone voice, I got the same excuse: “We are really busy and have to special order the parts.” I explained nicely about my disdain for the 11 days of excuses. Was I apologized to? Nope. Was I given the same excuse? Yes. BLAH, BLAH, BLAH. Boring… I know, right? At this point, I went outside to get in my vehicle, thinking I was finally done with this place. LOL! I wish! My LEFT SIDE DRIVER’S MIRROR WAS COMPLETELY GONE! Was Auto Tender actually thinking I wouldn’t notice this? I walk back into the shop and asked what happened. “It was broken off when we put the vehicle on the lift.” My response, “so were you not going to tell me this?” Their response, “We will be happy to order you a replacement.” My response, “Why have you not already ordered the replacement of my mirror since you’ve had my vehicle for 11 days and you’ve obviously been aware of it.” “Oh, I guess we forgot. We are really busy.” Seriously? I stood there waiting for the employee to locate my broken mirror, then write the order for a new one. To give them credit, they did pay for the mirror free of charge. Really Auto Tender? You FORGOT? So now I had to wait another 5 days to pick up the replacement mirror that you broke, and failed to mention to me. “Is this really happening?” I was thinking. “Am I in an episode of the Twilight Zone?” It’s so moronic, it’s comical. TOTAL TIME OUT OF MY LIFE THAT I SPENT WITH THIS BUSINESS WAS 16 DAYS. Was my vehicle ever serviced or repaired? Nope, nothing done. Since you were “waiting on the parts” perhaps you could have been working on the other items I needed serviced that didn’t require “the parts” like an oil change, tune-up, checking the brakes, etc. Was I ever called with an estimate or update? Nope, not once. So long Auto Tender! Finally, I’m done with you! You had so many missed opportunities to make it right with me. You had the opportunity to gain a loyal customer for life as well as my friends, family, and client referrals. Yes, Auto Tender, I’m in the customer service business myself, with a very large client base. But alas, my new mechanic will be enjoying all of the financial benefits from me, and my referrals, for years to come. They know how to embrace an opportunity! (and how to order parts)

Kyle Levi

LOVE THIS PLACE! I have actually been meaning to write this review for awhile but I am always so busy. The first time I went to auto tender it was just a quick and easy oil change. Since my parents were religious "dealership" people I knew my Camaro oil change was close to $140 dollars since it uses synthetic. Wait for it not only did I wait 1/2 the time as a dealer but the oil change was only $120. The team that actually worked on my car also was kind enough to let me listen to my car and tell me I needed another repair and even told me what the sound was. No pushy sales kick, no weird "service specialist" calling you to the podium... the person who actually did my oil change was talking to me. Since that first visit I have been back several times. Major and minor repairs are easy to handle and the team actually fixes the problem. I recently was in (3 weeks ago) because I had no oil pressure and my gauge was reading zero. Called the dealer and got a quote since I had been to auto tender I thoughts lets just see how good they are... Dealer said I need a new pump and a new oil sender etc and the bill was $600 plus labor. I then took it to auto tender and they diagnosed just an oil sender and 3-4 hours later and only $375 my oil pressure was back to normal. Iam sold on this place and love the small shop feel and how they treat you with the honest truth about your vehicle and do not try and sell you services that you do not need. I could go to a dealer 15-20 minutes from my house but instead I actually drive 45 minutes across town just to visit. Like I said earlier i LOVE THIS PLACE!! and will continue to take my vehicle there as long as they are open!

gary robinson

So far this place is a joke my truck been sitting there for 4 days and still havent heard back from them on what going on with it . Call for info say oh guy is going on test drive will call you back . Well 4 hr go by call before 5 says oh he just getting back in for test drive will calling you before we leave they close at 6pm well of course no call well heres its Saturday and still not a call from them . Will for sure be there bright and early morning day to pick the truck up . All I need was a diagnostic of why it is running like crap.

El Div

I stupidly backed over a pipe in the yard, causing my muffler to detach from my car. Panicking, I cautiously drove the car to Auto Tender and explained what happened. It turned out an attachment fell off. They reattached the muffler and surveyed the other damage (which turned out to be non-critical), and sent me on my way with no charge. (I even tried to pay them and they refused.) Its so hard to find an auto repair place you can trust, but Auto Tender is a friendly and honest business, and I will gladly return there when the need arises.