Address: | 7320 Lake Underhill Rd, Orlando, FL 32822, USA |
Phone: | +1 407-282-8812 |
Site: | graceplumbing.com |
Rating: | 4.5 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours 12:01AM–12AM |
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Tree Booher
I cannot review them based on their work. All I can review on is my dealings with them. I tried to find a reputable company to fix my leaky house main pipe for a reasonable amount of money. After reading reviews, I found the owner of Grace Plumbing. I spoke with a gentleman Kevin explained to me in detail how the job could be fixed once I sent him a picture of the damaged pipe through text message. Kevin told me that he could “probably” fix the job from the inside of the house without breaking my stucco outside and if that was the case the cost for the job would run from 325-375. This is strictly for the broken pipe. However, he promised to fix the stucco if they broke it after I explained my concern over bugs getting into the house if I couldn’t fix the stucco right away. The next day, he told me he was sending “one of his guys” to fix the job. Since “the guy” was already on his way I just said ok. He also said he sent someone to assess the water damage. His Guy spent about 15 mins looking at the damage and then was on the phone with Kevin talking about what needed to be done. The water damage guy came at the same time and told me that they could bill the insurance but if my deductible is higher than the repair job, then I would be responsible for paying the balance. This worried me so I called Kevin, he said that he really wants to help me because I am a teacher which I thought was very thoughtful, so he said that they have to break the stucco to get to the pipe. He explained that by breaking the stucco and digging out some concrete that the job would cost 425. So I asked, 425 would repair the pipe and fix the stucco right? He said no that would only fix the pipe and digging the concrete. He told me I could bill the insurance for fixing the stucco. I was frustrated because I DIDN’T want a hole on the outside for bugs to get in. He said well if I want his guy to fix the stucco, he would send him to Home Depot to get the things needed to fix the stucco and would charge me additional 175. So now we are up to 575. I explained to him what the water damage guy said and that since this job is now “almost double” what he originally quoted of 375 plus the water damage would cost around 700 I needed to find out from my insurance what my deductible is. If my deductible is 1000 then only 275.00 would be reimbursed. The conversation turned into a yelling match. Where I was yelled at by Kevin because he sent over someone from across town to fix a job. He yelled that his guy works on commission and that he has been at my house for a while. He said that he was under the impression that a job would be done today and that I agreed to the price he gave me. I explained that I agreed to 325-375 NOT almost double that. He said that he told me that if it could be fixed inside that it was 325-375 but if they have to go outside that it would be 650. WAIT WHAT!!!! How do we go from 325-375, then to 425, then 575, now 650? I exploded, I yell at him, damn straight I did, I said you NEVER TOLD ME 650. That number never left his mouth. He then said to me, we are just going to part ways. I said no problem. And that was the end of that. After about an hour Kevin called me back, and tried to save the sale but after yelling at me and wanting to part ways, how can I feel good about doing business with someone who yelled at me. The choice to go with them is all on you. Maybe I was unreasonable, maybe 650 is a good deal, maybe they do great work. But if I had been told the whole story of 650 from the BEGINNING I would have cut the call from the BEGINNING. It was HIS water damage guy who explained the details of deductibles to me, I could have had a huge bill that I may not have been able to pay. This could have been avoided right from the beginning had things been handled with my true interest in mind and not at “Just making a sale” 450 fixed the job, stucco, drywall, and pipe, water damage none, by an independant contractor.
CH
Cheryl Allie
5 Star review and I would rate higher if I could! After showering , my daughter noticed the laminate flooring right outside the shower area was all squishy and wet. My heart dropped... It was early evening and I was so thankful that I chose to call Sunshine Plumbing. Kevin the plumber answered my call (rather than a receptionist) , I explained what had happened and he immediately set me up with a water restoration company and they arrived within the hour. Kevin came out the following morning and quickly identified and fixed the leak. He was professional, kind and very knowledgeable and walked me through the whole process of finding the leak and also spent a lot of time explaining what I could expect to happen regarding the restoration process. I feel so blessed to have called Kevin and I know you will be too!
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Daniel Harpin
Great experience! Pipe burst leading into hot water heater on a Friday evening (why does this always happen on Friday night?). Saturated the entire wall. Called Grace, they promised to show up with 30 minutes to take a look at it. Less than 25 minutes later the owner, Kevin, was at my house. The copper pipe was the original pipe and had degraded to the point that it had burst. Within an hour he had taken the old copper pipe off in a way that left all of the good copper and had replaced the bad area (had to cut out section of wall to replace). During the whole thing, kevin was very professional and did his best to keep the costs as low as possible (for a late Friday evening emergency job). Great service, any other plumbing needs Ill definitely be starting with grace plumbing.
AU
Austin Texas
We had a leaking pipe on the side of our house. Kevin was very polite and helpful over the phone. He requested a picture and upon texting it to him he was able to offer a quote over the phone. Price was very reasonable. We scheduled a time and Kevin arrived on time and ready to go. He has a very nice personality and very easy to work with He inspected the problem and told me exactly how he was going to fix it. Very happy with his service. We will definitely call this company again when plumbing needs arise. (In fact, this is the second time Kevin has been to our home.) I am happy to have a trustworthy plumber to call and refer to friends. Thankful we found them. This company and Kevins customer service was excellent!
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Tisheema Bush
Yesterday we had a major leak in our garage that spilled into our master bathroom. We called 2 plumbers who said they couldnt come out on such short notice. Grace sent Terrance who was a godsend. He not only promised to come out but he actually arrived 15 minutes ahead of time! The consummate professional; not only did he fix the leak, but he took the time to explain what happened and even contacted someone to fix the drywall after the repair. Thank you Grace for outstanding service, comfort and professionalism during our time of need. We definitely will be calling you if ever the situation arises (just promise to send Terrance again) Sincerely, The Bushes