Address: | 5036 Dr Phillips Blvd # 296, Orlando, FL 32819, USA |
Phone: | +1 407-293-4715 |
Site: | overthetoproofers.com |
Rating: | 4.4 |
Working: | 8AM–4PM 8AM–4PM 8AM–4PM 8AM–4PM 8AM–4PM Closed Closed |
GA
Gabriela Juncos
Just tried to get a quote for this company via Web form. With no knowledge of this industry, I asked if I could get an estimate per sq.ft. I was answered quickly with just a "We are not interested in giving approximate cost per square foot. Thank you and make it a great day,.." Okkkk, so maybe I asked the wrong question. Is that really how a sales person answers/follows up? So, I decided to give them the benefit of maybe I caught this person in a bas moment. I emailed back "Thank you for your prompt reply. Forgive my ignorance. May I inquire how you quote?" She replied in a much more professional way this time, but Jim Braddy wrote back a "No!" Again, I thought theres no way I can be interpreting this correct. Maybe he did a reply to all but meant to send to his secretary. Doesnt matter how uneducated or redneck a person is, he cant really be that rude... actually he can! After telling me what I needed to obtain a quote, as a business owner I thought he would appreciate a constructive input on how to follow up on web lead (normally I charge a fortune for my business consulting and this was a FreeBe) He started shouting at me "Not Interested! not interested! not interested!" and hung up... Bad day? stay in bed and dont answer the phone ;) Dont you just love digital marketing (one of my expertise)... social media, review sites, etc. You can help other customers avoid having such an horrible experience! :)
LA
Lauren Johnson
Poor roof work and workmanship, unprofessional, did not receive what was agreed upon by both parties,and horrible attitude We had a water leak at our office and contacted Over The Top Roofers, LLC. They required payment prior to doing any work, and we complied in good faith. I told the supervisor about the history of our roof situation and that I would like pictures of all work and what was uncovered for insurance and other purposes. The supervisor agreed they would take lots of pictures and provide them. When the work was performed, the top of the box had no slope and because it was actually bowl shaped it had standing water on top almost the entire length of the box (>3 feet). Not only was there poor workmanship but no pictures had been taken. This company was not willing to fix the standing water and poor workmanship issues without additional payment. We have since had 1 building inspector and 3 different roofing companies come take a look at the roof and all of them pointed out that water sitting on the box demonstrated poor workmanship and was unacceptable and the roofer should have known better.
RO
Robert Levit
I contacted Jim at Over the Top Roofing to replace a roof on one of my rental homes. Jim seemed to be on the ball. I stressed that since the roof was leaking, I needed the replacement roof installed as soon as possible. Once I signed their estimate to begin the process that is when the whole thing became a nightmare. Jim never recontacted me as promised so that I could sign the Owners commencement approval so he could pull the permit and have me pick out the shingle colors. I ended up signing with another contractor and sent Jim a cancellation notice based on lack of performance. Jim called me and threatened me via voice message on my cell and texting stating that I would be paying for two roofs.if I didnt use his company. He went on to say that "I bet you wouldnt act this way if you were standing in front of me". What kind of professional acts this way? I would NEVER do business with Over the Top Roofing nor would I recommend this crazy person to any homeowner. I have now turned this over to my attorneys.
CR
Crista Cueto
When we bought our 12 year old home, we requested that the seller repair some areas of the roof. They provided us with three separate proposals, and together we agreed on having Over the Top Roofers perform the work, as they were offering a 2 year warranty. A few months after the warranty expired, we had a leak after heavy rains. I called Jim to find out how much they might charge to do the repair - and was pleasantly shocked when he offered to fix it for free. He said that he wanted to stand by the warranty - even if it had just expired. He came by that very week and did the repair. Its been a full year now and this past month we had downpours almost every day - our roof is leak free. Great company. Great service.
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Brian Lupa
These People deliver, out of 20 companies, it was narrowed to this one ! before papers were done, first estimate was 30 days to start, after paper work was completed start date was moved up 2 weeks. every thing went better than expected, not even one complaint, and I am very picky . Also I highly recommend the solar tube sky lite , if I knew how great they were I would have gotten 3 more . when the estimate guy inspected my roof he told me it was in great shape,& to call them in 3 years...( I did it 3 months later) In this age who still does business that way ??? not to many Thanks All . Truly They are Over The Top in every way.
JA
Janice Howell
Great experience! If re-roofing can be considered a good experience, this one was. Every step of the way was pleasant, helpful, done with my convenience in mind. Great communication with both the front office and with the 2 principals, Greg Bovich and Jim Braddy. They were clear as to what my options were, used no pressure tactics, quoted competitive rates came in on budget and got most of the work done in one day. I had used this company for 2 leaks in the past and was pleased with their response, and with their installation of a skylight. Great company. Smoothest work Ive ever had done in over 40 years of owning a home.
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Brandon Roush
Over The Top Roofers were fantastic to work with. They re-roofed our house and installed skylights. They were very responsive and very easy to do business with. The entire staff was pleasant and had a great attitude. They make you feel as if you are part of the Over The Top Roofers family. The quality was exceptional and you can tell from the warranty the provide that they stand behind their work . We had a home inspector out a few days after the re-roof was completed and his comment was "these guys did a great job with the roof. They know what they are doing."
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Brian Hastings
When a family member needed a new roof I recommended Jim at Over the Top Roofers. They found his pricing to be fair, not the highest, not the lowest; and contracted with him. During and after the roof replacement they were extremely satisfied with Jim, Greg and the entire crew. Recently when they needed to replace a roof on a stand-alone garage they didnt hesitate to call Over the Top Roofers again. We have always found Over the Top Roofers to be honest, reliable and easy to deal with. Thanks for another great job!!!
LA
Lauren Hoffman
My grandparents had scheduled an appointment for their roof to be re domestic they came and checked and gave them an estimate for ex amount of money and they then called my grandparents and scheduled the appointment for September and my grandparents had them out in June. That was the first crazy thing. The second crazy thing is, they came out and said they ordered their skylights, and my grandfather asked them for the receipt for the skylights and the exact words Jim had for them were "I choose not to work with you"