U-Haul Moving & Storage at S Orange Ave
| Address: | 3500 S Orange Ave, Orlando, FL 32806, USA |
| Phone: | +1 407-240-9999 |
| Site: | uhaul.com |
| Rating: | 3.3 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 22
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B Lev
Went to this location to purchase some moving boxes. I needed some in a specific size and when I asked if they had any in this size she threw her arms up in the air and said " I dunno". I explained that they are listed on line, then asked if she could please check if they may have some in another local store but she would not. I then asked if I could order them on line and she said " I dunno how to check that on line". Needless to say, I did not purchase anything from this location and will never go back there. BTW, while I was there someone was renting a truck and didnt want extra insurance but she pretty much pressured them into buying it. Very misleading tactics.
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Chris Kelly
I was given a trailer this morning and you would think such a reputable company everything would be up to part, it wasnt until loading my vehicle onto one of their trailers do we notice it is unsafe, ripped straps, broken ramps, unsecured equipment overall. I was told a third party would be coming in an hour... Possibly. No contact information for them, just us stuck waiting clueless. Bad customer service when I called Uhaul asking for the information of that company. They did not have on file, and started to be sarcastic over the phone with out help or proper direction. Andrew needs to be put to work taping boxes.
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Steven Jones
Walked out wouldnt let me rent a truck without buying insurance. Bad enough they put a bag of bags and a hand truck they i dint need in the back to get in the way, and if you move them you get charged. So to now rent a truck from this location to move a few things 3 blocks should of cost me $20 + mileage, would of cost me $20 + Mileage + $14 insurance + $10 for blankets i didnt need. I went from a liitle over $20 to a base of $44 plus milage. Buying insurance should be an option like the other locations. BAD GM must want to raise his bottom line.
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Sarah Bates
The service here was the bright spot in our move! We had a rough move, and a lot went wrong. Even though we arrived at UHaul ten minutes to close, Dean and Shaquille were the kindest, most considerate employees ever. They made sure we had everything we needed before we left. Dean took great time and care to make sure we got set up with our storage unit and checked in our equipment, and it made the end of a very long move so much better. I highly recommend this facility, especially these two employees. Great service and with a smile! Thank you!!
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Ron Robertson
Fast check-in of equipment at this site! The local polite and friendly rep who received my trailer was great. Just make sure you call U-Hauls national customer service rep for an "assigned" location before returning their equipment with one-way rentals. U-Haul customer service is against the customer autonomously choosing a return site, (as in, the closest to your destination), without their permission. Perhaps the rental agreement should highlight this if its that important? Nothing but all stars to the local rep!
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Mr Forgiato
Rented a truck from here forgot to check the mileage when I pick up the truck. I didnt even really use the truck it sat up all night. I bring the truck back the lady comes out the door with no shoes on. Then tells me I drove 20 miles when my house is only 3 miles tops from this location. If you do rent from here make sure you check the miles before you leave. These people are crooks I wouldnt recommend anyone getting ripped off my these people.
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Brandon Fullmer
Service was very slow they wernt willing on helping me come up with options on my big move, I would ask questions amd receive a short answer that wouldnt help at all, took about 30 minutes for them to even acknowledge me and my wife and there was only one or two other people in there. honestly the worst Uhaul Ive been too ended up going to the one on E colonial received awesome service, I really recommend going to any other Uhaul.
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Ally Nicoll
Great staff at this location. Manager is great. They installed a tow hitch and brake controller in my vehicle. Bit more expensive than other locations but the quality of work is extremely high, and it comes with warranties. Very professional and well managed location - tidy and clean. Highly recommend.
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Trisha Lawrence
Just spoke with Nick to make a reservation, and his professionalism and patience with all my questions was stellar. He was more than helpful and very kind. I havent picked up our rental yet, but if the process is as easy as making the reservation was, then I expect a positive experience.
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John Wexler
Wow I recently rented a truck from this location and although the truck was readily available, it broke down on me and they were extremely rude when asking me to return it. I mean the voicemails were ridiculous the guy definitely needed some to chew some ORBIT!!
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Alejandro Mujica
First time using U-Haul. Wasnt warned about replacing the fuel I used or the $30+ penalty if I didnt. What wouldve been a $50-$55 rental turned into a $124 rental. Its on the contract you sign, so read the fine print and watch out.
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jeff lemaster
Rented a 26 foot truck for one day. Friendly staff. The price was great. The truck, however, was about 25 years old, had problems starting, and leaked in a few places. Our mattress, dresser, and some other furniture got wet.
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frank deMac
Rented a small utility trailer. I didnt have to get insurance like other reviewers mentioned. Also I was pleasantly surprised as to how quickly they got me in and out. Fast service, and great price. Ill be back for sure.
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Gladys Fretes
Worst uhaul rude people takes longer for service than any uhaul we needed the fingle to lift the heavy stuff and they didnt want to do it Shaquille was rude and didnt want to help ignored us very poor mantanince very dirty
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Nikoma DeMitro
Scam This location will not let you rent a truck unless you buy extra insurance. I had to call corporate because the GM is trying to make you pay for insurance. You have the right to deny the extra fee.
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Danielle Newton
Truck stop working during moving process and had to wait over an hour for their roadside assistance. Which then made me late to work and they refused to compensate me for the inconvenience
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JOYCE H.
THE "SO CALLED" MANAGER IS A COMPLETE IDIOT! GOOD LUCK WITH THIS LOCATION ....There is some reason that the upper level management do not stay at this location long. NO ONE has a clue.
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Igor Gavrilov
If you know how to rent a truck and move the furniture yourself you will have no problems. If you dont please call Orlando movers. You will be happy and save
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Raechel A.
Staff is awesome!! General Manager Andrew is great!!! Have numerous units here and will always recommend everyone I know to use this storage unit facility!!!
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Jeff Johnson
They are always friendly and efficient, most of the time they bend over backwards to make sure you have the right equipment and tools for your moving needs.
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Jason Redman
Great Customer Service! GM James went above and beyond to help my move and with storage during the interim. Highly recommend!
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Daniel Arjona
Clean, good customer service only one bay door that serves as a bottle neck when theres two people trying to unload or load.