FedEx Office Print & Ship Center

1347 S University Dr, Plantation, FL 33324, USA

Address:	1347 S University Dr, Plantation, FL 33324, USA
Phone:	+1 954-423-8111
Site:	local.fedex.com
Rating:	3.7
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 47

Reviews 7

Amanda Whitman

Its official FedEx has worse customer service than Comcast or the DMV. Bottom line: I placed an ordered through FedEx and it didnt arrive. Two months later and I still dont have a refund and may have to wait another FIVE weeks for it! Long version: In May I found what I thought was a quick and economic place to get cute adress lables. I ordered them on May 31st. I was out of town and didnt know they hadnt arrived (I have roommates who will always take in packages for me when Im away). When I got back later in June and realised that I hadnt recieved my package I checked online and confirmed that FedEx had marked the package shipped June 1st and delivered June 6th. June 24th I called customer service to report that the package never arrived and to have the order resent or for a refund. They told me it would take 7 to 10 days for an investigation to take place as to what happened to my package. I reminded them its been two weeks since the package was lost. Maybe my expectations for quality customer service have been skewed by every other online retailer Ive had contact with over the years but Ive never had to wait for a company to complete an investigation to get a refund on a lost or damaged item. I protested but they insisted that waiting for the investigation was the only way I could get my refund. This phone call took just short of half an hour. Fast forward to July 8th. I had not heard from fedex or recieved a refund. In the meanwhile I bought and printed my own adress lables for the invitations I needed to send out by July 1st. I called again, in all fairness it was a Saturday. I finally spoke with a representative/advocate after getting bounced around that actually seemed capable and confidant of being able to help me. She unfortunately was not able to give me confirmation that my refund would be processed because another department had closed. She instructed me to call back on Monday. This call took over 30 minutes And so I did... the following monday I called to speak to another series of unhelpful representatives ending with a woman who told me a check had indeed been cut to refund my money, and that it should arrive by the following Monday as it can take five or so business days. Another 15 minutes wasted on the phone... Today is the next Tuesday and I have no refund, no check. So again I call. To wait on hold while I get transferred again. The representative I get this time seems competent but informs me it could take six weeks to get the check. Again 15 minutes on the phone... SIX weeks.... this is FedEx... and it will take six weeks for my refund to get mailed to me.... SIX WEEKS after they lost my package that they themselves printed and packaged TWO MONTHS AGO... I will be contacting Amazon and opting out of fedex as a carrier from this point forward. And not using FedEx in any other avoidable circumstances in the future. My advice to any who read this is just to back charge your card instead of dealing with this shenanigans. It would take far less time than this foot dragging malarkey FedEx apparently inflicts on their customers when their drivers are at fault.

Derek Diaz

WOW! There is something exceptional about how this store is run. I know this is a team based store but I must single out one manager with this review. Chris from the store was a borderline miracle worker this past weekend. My fiancé and I stepped into the location completely lost with a ton of cardstock paper a template and short amount of time till our wedding. (Were Spanish its expected! ) We talked to a rep in the store that passed us to Chris to help us with our wedding invitations. We had very specific dimensions that needed to be met and a ton of laborious work with a strict deadline. Chris spent almost 45 minutes with us breaking down the details of every aspect of the invitation and told us that he would personally see to the start and completion of this project! Just because no one else would get it! That was a Saturday and he advised us that he wouldnt be in Sunday so he gave us a possible Monday expected finish date. He closed Monday so he was informing us possible late Monday. Which wasnt an issue to us. It was rather shocking because other companies take minimum 1 week. Monday comes and my fiancé needed to run to FedEx, and could see from a distance Chris working on our invitations. He came in at 3PM and this was now around 6PM. He then called us around 10PM to inform us that the job was close to done and we could come pick them up. We got there around 10:30 and he was just finishing up. I couldnt believe how great they came out!!! It was just so amazing to know Chris took his time though I KNOW it had to be divided to personally complete this project. It goes above and beyond customer service and I pray this review makes it to corporate to know you have a gem in that store who if is leading by example could make the company even better than it already is! Thank you Chris and thank you FedEx our wedding will happen because of you both!

Joshua Pollock

For those of you that are environmentally friendly, I suggest rethinking any future visits to Fedex Office in Plantation off University near 595. Aside from the poor customer service, the staff member dumped the recycling bins into the trash. When I asked if they actually recycle, I was told no aside from boxes. This is deceptive behavior, and I dont like it. They shouldnt have recycling bins if they are not going to actually recycle. Aside from the recycling issue, the counter representative, was reluctant to help me. I asked for help regarding the laminating machine. As the employee walked to help, she made a snide comment to another employee that the instructions were on the machine. I am not the copy or laminating expert. How would I know where the machine is or how to use it? This individual was either having a bad day and taking it out on me or is just not meant for customer service.

Gina Horton

I got there to fax only two papers. when I got there there was only one person waiting at the desk to be helped. I went to the self-service fax machine as to not bother anyone but I could not get it to work I asked the young lady for help there and she was so rude and she told me to get in the back of the line even though I was there first by this point there was already 5 people that had entered I was so upset I left in tears this was the worst customer service Ive ever experienced

Jazmine Ghersi

Employees there dont like where they work. All look bitter and cant multitask. I asked a simple question "do you have a blue pen?" And the lady had me wait to take a call. Then to tell me "no we dont" seriously?? The manager was right next to her. Heard me asking didnt even respond.

Lloyd Lucas

Kind staff, plenty of printing equipment to use. Very hard to reach location, dont both going during rush hours; too much traffic due to the surrounding restaurants, mall and other businesses. International shipping rates I was quoted for documents was far too expensive.

Thomas Taggart

Had a project double side printed and trimmed in no time. Going at 2am helps lol. Very helpful gentleman, patient with my lack of printing knowledge, made sure it printed right.