David Maus Collision

Reviews 3

ST

StayC M

Terrible customer service and work. I had an appointment through my insurance company to get repairs after an accident. David Maus and my agent told me they open at 7:30 and I could drop it off at that time. I arrived at 7:38, doors were locked, dark inside, no one to be seen, except for another customer waiting outside. Then a sullen and sulky looking woman (Chelsea) wanders over to the door and unlocks it at about 7:50, doesnt say a single word, then promptly disappears in the back somewhere. When she reappears a moment later, she doesnt bother to greet anyone or show any signs of welcoming. Without eye contact, she simply questions can I help you to the other customer that had been waiting. I listen as he tells her that he brought his vehicle in 2 days ago for repairs and he has noticed that his tail lights are no longer functioning (thats dangerous!) and the shop also did not re-attach his mud flaps after repairs, but just tossed them in the back of car. She stares at him blankly then states well, no one is here. She doesnt offer any apology or concern, or even just some basic guidance on how they will correct this issue. The customer sits in the waiting area, presumably waiting for someone to arrive. Now, its my turn... Chelsea gives me the same lackluster can I help you non-greeting. I told her that I have an appointment for repairs through my insurance company and Im just dropping off my car. She also gives me the same flat no one is here line and offers nothing else... Now, I dont really care who is here or when theyll arrive. I just want to drop off my car, get my rental, and head on to work. So I told her thats fine, Im just dropping off. She tells me my appointment isnt until later, so my rental isnt here either. I said thats ok, I already spoke to Enterprise and Ill be getting that soon. Her blank stares and unmoving face are so terribly awkward, I just backed away from her and sat in the waiting area also. Enterprise shows up to take me to my rental, but I told the guy Im still waiting because Chelsea hasnt done anything to get me checked in and all my information yet, so I cant leave my car. Chelsea speaks up to tell me I have to remove ALL personal belongings from my car. Well...thats very helpful information...late, but helpful. I leave to go get my rental so I can bring it back and have somewhere to put all my belongings from my car. As Im riding with the Enterprise driver, I begin to think over my experience with David Maus Collision so far and Im growing more and more uncomfortable. Its bad enough that the person theyve hired as the initial "Face of David Maus Collision" is so terribly impersonal, clearly put out by every customer that walks in the door, and has little to no interest in guiding or directing anyone through this process effectively and efficiently. On top of that, it is totally unacceptable that they did such shoddy and incomplete work on a customers vehicle that he had to return with it AND they show absolutely NO INTEREST in rectifying their mistake quickly. So I called my insurance company, let them know my experience so far with David Maus Collision, and told them to immediately cancel the appointment and schedule me with Gerber Glass & Collision. Ive used Gerber before, but their available appointments were a week away so I let my insurance schedule me here...wont make that mistake again. Gerbers staff was fantastic and the work they did was superb! I asked Enterprise to give me a ride back to my car, I got in my car and I left. I will never use David Maus Collsion...

TR

Tracy Coughlin

Ive used David Maus Collision once before to repair a bumper and received satisfactory, but not great service. Was told my vehicle would be ready in 3 days but it turned into 4 because they needed to "order some parts". Now Im not a mechanic, but isnt it fairly common knowledge that when you’re doing an estimate that you’re going to need to order some parts? And why not order the parts then and call me with a date/time to bring it in for the work? Recently I had another incident that needed repair work and took it to another repair facility for an estimate. They told me it would take 5 days to repair $2600 worth of damage. Seemed too long so I decided to get another estimate with David Maus and they also told me 5 days for the same repair. I didnt check these reviews until after I authorized David Maus to repair my vehicle, and I wish I had. Theyve had it for 12 business days now and tell me it wont be ready for at least another 2-3 days because they are fighting with my insurance, which is GEICO, and they have an office right there in the collision center. Called GEICO and was told they had approved all the necessary paperwork and that there shouldn’t be anything holding the work. David Maus won’t tell you anything on the status of the repair unless you call them, they just leave you in the dark. They put up this false front that they’ll keep you informed, they’ll even give you business cards with their direct phone number on them, too they never answer. I found the only way to contact them is to call the main number and ask the receptionist to transfer you to the collision center, where someone does answer the phone and can address your questions. This will be the last time I use this facility, EVER. Since David Maus sold the business, customer service and the “Whatever it takes” attitude have disappeared with David. I guess this is what happens when a mega-owner buys out a successful smaller business, it just goes to hell. UPDATE- I did get my vehicle repaired and the technicians in the shop did a great job. I could tell they had pride in their work as they personally went over the repairs with me. They even went the extra mile to clean up the vehicle, including under the hood. I almost didnt recognize it as my truck. I have no problems with the work that was done. Because of the delays, I had extended car rental costs and was reimbursed for it, which took care of the extra out-of-pocket expenses. But getting reimbursed was no easy matter. I was told at least twice that David Maus had received the back-up information from the rental company and I had left a copy of my bill with them when picking up the vehicle. It still took several weeks for them to pay it out. And the made up stories still continued. I believe it was a Friday I was told the "check was in the mail" and I would receive it by the next Thursday. Turns out, I was again mis-led, the check wasnt dated until the Friday after it was supposed to be delivered. I did receive it the following Tuesday. David Maus wants me to change my rating of the experience, but based on the people I dealt with, I cannot. The technicians were great, but the customer service in the office, from the initial contact through management, was awful.

HI

Hidden Treasures

Not only did this dealership "lose" my paperwork and I had to wait 3-4 months for my window to get fixed. They lied to me over and over. Which it was broken because of them in the first place, I was told they put a NEW door on my NEW car and they lied and put a referbished door on my NEW car. The window crank was broken in this "referbished" door so I called to get it fixed like it should of been the first time. 3-4 months later I finally get a call back, after leaving multiple messages, and finally after leaving a bad review on their page, the bad reviews are the only way they will ever care about you. They told my the lady who handled my case got fired thats why the paperwork got "lost" so I was somewhat understandable, and took the review down. I finally get an appointment to come in and get it fixed and guess what, the same lady (who was suposably fired) was still working and took my car again. So not only did they lie about the door they lied about the reason the paperwork got "lost" and why they were ignoring me, which after all those messages you think they would call wondering whats up but no they didnt, once I left that review and it hurts them they start to care. All this dealership does is lie and lie and lie and lie and oh yeah cant forget LIE!! Dont ask me to take this review down cause I REFUSE TOO! I took the first one down on good faith and you continue to lie to me. Plus as an icing on the cake the employees all filled up their coffee mugs right in front of me and killed the pot and didnt even bother to refill it. HORRIBLE CUSTOMER SERVICE ALL AROUND. This post is final and Im NEVER taking it down and NEVER coming back here ever ever ever again. Screw this collision center they only care about themselves and will lie to you. I wont give out any names but NEVER GO TO THIS COLLISION CENTER. And Chevy dont even bother calling me I dont care to hear anyones voice who works there and nothing will change my mind or make me take this down. What goes around comes around, God Bless!

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