Sanford INFINITI

Address:	995 Rinehart Rd, Sanford, FL 32771, USA
Phone:	+1 407-734-2991
Site:	sanfordinfiniti.com
Rating:	4.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–6PM 12–5PM

Location

Photos 100

Reviews 4

Jodi Bohr

Purchase a car somewhere else. The Internet has opened up the available inventory for used car shoppers. I searched far and wide for a used car with the desired specifications since the car with the trim I wanted was is only 6% of the cars of this model. I found one at this dealership. The negotiations went well, I wired the money, and returned the signed papers with the promise that my car would be shipped to me on Thursday. I followed up on Friday and the car still hadnt been shipped. I was told by the sales manager (Chris Wilson, sales person David Bokai stopped returning my calls and emails) that it would ship Saturday morning with a 72 hour promised delivery. I followed up on Saturday and was told it hadnt been picked up but that it was still scheduled for pick up. Sunday, and my car is still in FL. I finally receive a call from the shipper who states that it will ship on Monday with a 5 to 7 day delivery window. Based on the promise that I would receive the car over the weekend, I sold the car that I was replacing by the car purchased from this dealership. Im now in a one car family with two kids who need dropped off at two locations and a husband who works in the opposite direction from my job. And I wont have the car I paid for in full 5 days ago for at least another 7 days. UPDATE: Car did not ship until Wednesday (7 days after receiving my money and 6 days after the initial promised ship date). When I finally received the car, the dealership had not sent it with the promised temporary plate or the original documents necessary for me to register the car. They knew that I was leaving the country (taking the car) and that I needed this immediately because they delayed shipping. I informed them immediately that they did not send me the documents as promised. They waited two days to "overnight" the documents only to send them to the wrong address. I will now be required to rent a car at significant expense to travel out of the Country because I could not get this car registered in time to travel. Im quite certain that they could not have screwed up any more than they possibly have and there is nothing they can do to make up for the incessant errors Ive had to deal with on such an important and expensive purchase. This was the second car Ive purchased over the Internet (the first from another dealership without incident). If you decide to buy from here - buyer beware.

A H

We had been shopping a new car for months (about 6). We evaluated many brands and Infiniti was the last stop before we made the decision. First things first, the showroom was awesome and be sure to get a fresh latte made at the coffee machine. I had been dealing with a couple of different sales staff over email but as soon as we pulled in we were fortunate to have been greeted by Christopher Wilson. If any of you decide to go to this showroom, be sure to deal with Chris. Very well mannered and pleasant. Not pushy at all. He wont cast doubt on your negotiating, he will try his best to make it happen. I am sure the other staff members are great but Chris is the only person i will ever deal with when i go there. If he moves to the Orlando showroom, guess where i am going for my next car? Yup, Orlando! We bought a JX 35. He has called me a few times to make sure everything was ok and if we had a any questions. We took the car home on sunday and realized there was a little scuff mark / abrasion on the hood (about the size of a nickel) that we hadnt noticed before. I called Chris on his cell phone and he scheduled an appointment for the next weekend. Instead of fixing the small scuff mark they replaced the whole hood for me and filled up my gas tank, all while i was sipping away at my third double expresso latte from that awesome machine. If you need any info on parts, jess is awesome in that department (she will even give you some excellent tips on choosing a daycare for the kids- she used to be a teacher apparently) and Brian is the guy that will find you the needle in a huge haystack! The JX 35 is awesome, love it so far! I have this compelling itch to customize it in every way possible but dont want to screw up something that is great. The only regret from this shopping experience is that i didnt negotiate the inclusion of that coffee machine in the purchase.... i need to find out where they sell that thing to satisfy my renewed obsession with good coffee. I would say go there just to have the coffee but that is a very risky proposition - you might drive back in a new car... Chris will smooth talk you into something that you will undoubtedly look great in :)

Brian Demaske

Brought in my 2010 G37 convertible for service on 10/12/2015 due to non-functioning hard top mechanism as well as symmetric dents on the center roof panel caused by malfunctioning of the hard top mechanism. Turns out there was an item (towel that was not properly secured in the trunk) that had become jammed while the hard top was in operation that had prevented the roof from closing. This had happened the previous day while I was having my car appraised at a nearby dealership. The sales manager there had not checked the trunk before operating the top which led to the jam. Unaware of this I brought the vehicle to Infiniti of Sanford suspecting some serious problem. I was relieved that there was no serious issue, but upset at the lack of customer service I received from their device department, specifically Kian Manie (service advisor). They charged me $160 to basically tell me that there was a towel jammed in my trunk. Nothing was actually done to my car (I removed the towel myself in about 15 seconds). Obviously had I even remotely suspected this to be the case I never would have brought the vehicle in for service. I cant believe I had to pay over $150 for them to take maybe 2 or 3 minutes to "diagnose" my towel issue. Ridiculous! I cant understand how Infiniti can justify nickel and diming their customers like this. I will never bring my car back for service nor will I purchase any future vehicles from this dealership. As far the debts go, they gave me the run around on these and did nothing for me even though this is a common problem on g37 convertibles. The service advisor (Kian) did nothing to help with this issue whatsoever and did not provide any sort of problem resolution to this very common problem with these cars. All in all Im glad that this is not the only Infiniti dealer in Florida and will be taking my business elsewhere from here on out. Do not go here if youre looking for straightforward service or actual help with your vehicle as they wont give either. They only give excuses.

Don Durm

Sanford Infinity plus Arianne Pemberton – what a great experience!!! Not a frequent writer of reviews, but in this case I have made an exception. What an outstanding experience that my bride and I had at Sanford Infiniti as we purchased the QX60 from Arianne Pemberton. Wow, what a change in the shopping experience from all of the other dealerships that we visited all due to the outstanding customer service that Arianne provided. I manage sales people for a national company and it was refreshing to see a salesperson not just spew out features and benefits for me to figure it out – I can read that stuff online. Arianne helped us sort through what was important to us, our lifestyle and how we were going to use the vehicle – she then put us on the right vehicle. I mean we bought the first vehicle that she showed us! Now that is understanding your customer and knowing your inventory to put us in the right vehicle. Arianne’s ability to understand my needs before making recommendations really made this a great experience unlike what I have been getting from other dealership. I wish to commend the dealership for creating such an atmosphere that sales people can help customers in this way and I would give Arianne 6 stars out of 5 stars for her ability not to sell me a vehicle but to match my wants/needs with the right vehicle. I would recommend Sanford Infiniti as a dealership for the entire buying experience and highly recommend Arianne Pemberton to buy a vehicle from – she made this the best buying experience of a vehicle purchase in the 30 some years that I have been buying. Oh yea, she got us a great deal on the vehicle and top trade-in value for my vehicle.