Gerber Collision & Glass

1040 Sunshine Ln, Altamonte Springs, FL 32714, USA

Address:	1040 Sunshine Ln, Altamonte Springs, FL 32714, USA
Phone:	+1 407-682-1868
Site:	gerbercollision.com
Rating:	4
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 42

Reviews 15

Thi Dang

*(This is my friends google account. Not mine) Its been probably around 2 years since Ive come here needing my bumper fixed after an accident. Already it was a bad experience and I didnt think to write a review about it until something recently I found out about their work on my car. First of all, the first time I came here to get my bumper repainted and such, it went smoothly. After bringing my car home and plasti-dipping my emblems the paint came off with the plasti-dip. I had warranty so I came back to tell them to redo the paint and they said since it was my fault the paint came off, they wouldnt do it under warranty. THE PAINT SHOULDNT HAVE COME OFF ANYWAY! Ive plasti-dipped my emblems before with no problems of the original car paint coming off with it. After bringing a professional to come with me to tell them that its their fault, they finally did it. But they werent definitely happy about it. Worst customer service ever. They were clearly aggravated with us. I work in the service industry and I know well enough that you have to at least pretend to be happy to help the guest/customers. Anyway, this was in all the past. But about two weeks ago, Ive taken off my side markers on my car and realized that they broke one of my clips and used some type of adhesive to keep it together! With the deductible from my insurance I still paid about $300 for my bumper to be fixed just to find out they used GLUE for a part of my bumper. They didnt even tell me that they broke the clip. Ridiculous! NEVER GO HERE! I hope this place shuts down. If I could I would give this place -5 stars. 0 would even be too high for it.

Alexis Lemay

Came in to have my 2009 Honda Civic repaired for some cosmetic damage due to an accident. The Geico agent in charge of my repairs was very helpful and I was provided with a rental from Enterprise (a brand new Hynudai Elantra). They fixed my car within the time that they stated and I was on my way. However, a week after the repair, I noticed that my bumper came unattached on one side. I called and left a message on Friday evening before they closed and they said that they would call me back, and they did not call me back. So I called back again Monday morning and they apologized for that and asked if I could come in that day to see if it was a quick fix (I couldnt) and I made plans to come after work Tuesday since I get off early. Whaddya know, its a quick fix and Im out of there within 20 minutes.

AC Takenoish

Had the best experience with this great team of professionals! When I dropped my car off, I was met by Stan Ofosu-Addo who was super professional and courteous! I was then introduced to George Roig who was my insurance adjuster and awesome! He made sure I understood EXACTLY what was going on with my vehicle every step of the way. From the wonderful receptionist, to Stan for keeping me informed, to the rental car manager (Joel Folber) and all the great people involved throughout my process, I cant tell you how much I appreciate your quality customer service and attention to detail. Great job!!

B. Cannon

My tire blew and knocked out my side panel to my van. They did a fantastic job working with my insurance company, fixing and painting the van, and finding me quality new tires at a low price. (I had to pay for three tires ... insurance thing ...); however, they did a great job on my van. Normally, I dont give out 5 starts; however, they went beyond what I expected them to do. Thanks team.

Jason Spencer

I highly recommend taking your vehicle to Gerber Collision! Mark, Lisa and the entire team provided excellent customer service and did a great job on the body work repair of the front end of my car! Everyone was very helpful and flexible with my questions and concerns. They went above and beyond my expectations. Thank you everyone for making my car look like new again!

tommy quiles

Came to Gerber for a corrective repairs to my bumper from autonation in longwood. Gerber ordered brackets that autonation did not install. Overall the bumper was almost perfect. Did noticed gaps were not even,but I am satisfied with the appearance. I guess nothing is like factory new.

Falamon Telegro

Take ridiculously long time to repair cosmetic damage. They do not communicate well with the insurance group and you have to harass them to get info even after asking for updates twice a week

Oss Cev

Horrible customer service. Standing infront of the receptionist for 5 mins before she even looks at me to ask how she could help. Really?

Anonymous User

Gerber repaired my Sequoia and did a great job. The service was couteous and professional. Scott McEntire

Jose Rivera

Friendly people, very professional, with the answer you need to now, I definitely recommend them

Sashi Balijepalli

Fixed my car as per the schedule. Good work with the repair.

Simone Perez

Thank you for your service and great customer service! ☺

Terry Jones

Very attentive and professional. Chris is amazing