US Heating & Air Conditioning

Reviews 5

AN

Andrea Covey

DO NOT USE THIS COMPANY!!!!!! The only reason that I have used this company was because American home shield sent them out. Before they replaced my compressor that went bad, they came out 2 times before and told me that nothing was wrong. The replaced my compressor and charged me for 8 lbs of Freon. The issue that I called for originally has never been fixed. Now after having another company come out, they have confirmed that USHAC never cleaned the lines, and apparently that should be routine when a compressor is changed out. I Specifically asked if I would have to pay for Freon again, and he told me I should not have to pay for Freon again, they should be able to reuse the Freon they put in a couple months before, that I paid $285.00 for. I had to call USHAC back since it was originally their mess up. They were suppose to be here between 11 and 2 on Tuesday, at 3 oclock when I CALLED THEM, the lady advised they were running behind and would not be there until after 7. She then called me back at 6 and told me it would have to be Wednesday before they came out. When the tech finally arrived, he confirmed that his co worker should have in fact cleaned out the lines. Since this was not done, it has caused another part to break in the unit. He did not have the part on the truck. The tech advised he would order the part and return on Thursday to replace. When I called Thursday afternoon to confirm the appointment, the NASTY lady on the other end proceeded to tell me that she did the scheduling and ordering of the parts and she had not order my part yet and NO he would not be there! I called American home shield to advise them of the issue and the rep there couldnt have cared less about my issue. When I called her on Friday morning to confirm if they would be out, she advised she had a full schedule and best time she could be there would be Monday between 11 - 2. I explained to her that I have been without air.. in FL.. In August and this was due to her companys mistake and asked her if she could make good on this before the weekend. She said .. Sorry I am booked! By this time, I had a nervous breakdown because it is SO HOT in my house. Later that afternoon, we received a call from American Home Shield and they left me a voicemail telling me that I would be responsible for paying for the disposal of the old Freon and then responsible for paying for the 11lbs of new Freon. All because they did not do their job originally! REALLY.. and now you are charging me for 11 lbs of Freon when the original visit only called for 8lbs. I have since called 2 other companies and they have confirmed they should be able to use the Freon that is already in the unit. DO NOT ALLOW THIS COMPANY TO COME INTO YOUR HOME.

---

KI

Kit Jeerapaet

I typically dont write reviews unless I am complaining about some horrible experience I had. In this case, I am delighted and felt compelled to write this reviews bc of their exemplary service. I manage several rental and investment properties and used USHAC over 10 occassions. Their prices are reasonable and workmanship is top notch. I have used them for AC, plumbing, and electrical. Most recent encounter involved this past week. I got a notice from my insurance company that they were dropping my coverage in one of the investment homes bc of a failed electric panel. I had less than one week to get this resolved. More importantly, hurricane Irma was headed towards Tampa due to arrive by the weekend. I called USHAC on Wed and they had the panel completed by Friday while the whole city was evacuating. I am amazed at the bad reviews bc I am 100% satisfied with the way the process my work orders. They have their own trucks, everyone is in uniform, their have real managers and truly a professional staff. They are a REAL company and well run at that!!!!!

---

D

D Holt

Would rate 0 stars if actually possible. The woman who works in the office is rude and the companys workmanship is just plain BAD. I have a home warranty company who paid for a brand new unit inside and out less than a year ago over the last few months is has been running non stop and having difficulty keeping up. I called another company who told me that Us heating and air was responsible for 12 months parts and labor. Called US and they said call the home warranty company to put a call out. The home warranty company sent someone else who confirmed poor weld on copper tubing and a leak that has probably been their since day 1. Now US Heating an air refusing to honor warranty and said once the county inspects they are off the hook. I argued with the horrible woman and now am caught in a situation I dont like. No A.C. in the heat of summer and an incompetent company refusing to honor a warranty that my insurance company says are responsible. My advice is to NEVER use US Heating and Air.

---

JE

Jeff York

Be warned. Do not use this company. Terrible customer service. They are rude. They do not show up on time or call you back. After the first tech did not show up on time (after waiting 3 hours) I was told by the second tech that my problem was a quick fix, the parts could be purchased locally. After one week, I had not heard from them so I tried to call them back on multiple occasions to find out what the delays were. The first time I called I was told that they did not know what the hold up was and that I would be called back. After waiting two more days with no call back, I called them again and after being left on hold for 10 minutes I was told that they still didnt know what the hold up was, but I could expect to have a tech show up...3 days later. When I called to complain about the service I was told I could "take it or leave it". The customer service person told me to stop brow beating her and actually hung up on me while I was talking to her. DO NOT USE THIS COMPANY.

---

JE

Jeff Leist

This place was beyond bad. They were suggested to me by American Home Shield (who I have now cancelled). The technician refused to work on my A/C unit stating it had dog hair and some bio organic growth on the coils. I paid American Home Shield Maintenance $200 to service the unit but US Heating and Air had asked for another $300 I had it fully cleaned less than 2 years before (costing $200) where they take the unit completely outside to clean it out and I figured there was no way it had gotten that bad in 2 years. I did an inspection and noticed there was a tiny bit of growth in the upper corner but for the most part it looked clean enough to eat on. The worst part of this company is they refused to call me back when I kept asking what the situation was. We went weeks without any response. I would never recommend anyone to use this company. Stay away if at all possible.

---

---

Other organizations