Alvarez Plumbing & Air Conditioning

Address:	1623 S 51st St, Tampa, FL 33619, USA
Phone:	+1 813-655-7520
Site:	alvarezplumbing.com
Rating:	3.7
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 43

Reviews 4

Carlos Rodriguez

Horrible experience with Alvarez Plumbing. Im getting charged for their services but they never fixed the issue. I try contacting them to discuss but they never return my calls when I leave a message or the service manager seemed to forget to call me back. Details of my experience with Alvarez Plumbing following: I’m contacting you about two invoices; xxxxx-xxxxxx and xxxxx-xxxxxx. The problem I had at my rental property was sewage was backing up into the pipes inside the home. After I requested/paid Alvarez Plumbing to camera my main sewage line, it was determined the issue was a back fall in the line located at the home/city intersection of the pipe. I was told about 60 ft downstream by tech over the phone. The repair was accomplished on 9 June 2016 (invoice xxxxx-xxxxxx). The same problem happened again within a week after the repair in which I contacted Alvarez Plumbing to check the problem again. It was determined there was a stoppage at 45 ft and was cleared out by the tech (xxxxx-xxxxxx). After this second dispatch, I spoke with the tech who serviced my property and Jeff (office) to inquire if there could have been any other issues in the line that may still be causing the problem…I was told no, it’s my tenants causing the issue. After this repair, the same problem happened again. My tenants and I were not confident in Alvarez Plumbing’s work so I decided to contact a different plumbing company who serviced the house on 29 June 2016. The technician ran a camera and found build up at 43’ to 50’. He cleared this out completely and there hasn’t been a problem since and he provided me with pictures of the job. I don’t know what the blockage was but it looks like calcium build up/rocky substance. Overall, I’m not satisfied with Alvarez Plumbing’s work as the problem was never fixed until I hired another company and should not pay for your services. Also, in my opinion, Alvarez Plumbing lacks the appropriate knowledge/expertise and professionalism to service customers. I was offered a video of the when Alvarez Plumbing checked the pipes with a camera but it was never provided to me. I asked the invoice be emailed to me; a hard copy was sent to my tenants and I had to ask them to email it to me. I called twice to discuss this issue and my calls never get returned. I left a message with your answering service provider last week and left a message with Abby on Monday, 11 July 2016. She stated I would receive a call back from the service manager…still hasn’t happened. Another thing, why does it take so long to receive an invoice? Other companies who service my house usually proved me with invoices within 24 hours…48 hours max. Again, I’m very dissatisfied with this company…you guys never fixed the problem and want to charge me.

Barbara Kemp

We have lived in our house for 10 years and over the years have had to do a number of minor and major plumbing projects. Alvarez Plumbing far exceeded our expectations when we needed them to do a whole house re-pipe. Prompt: When a pinhole leak started in the concrete of our garage they came to investigate within an hour of our call on a Sunday night. Knowledgeable: They explained options of leak detection, busting up the concrete, and doing a re-pipe in words that I understood so that we could make an informed decision of the best way to proceed Accurate Estimate: Out the door price was the same as the original quoted price and they let us use an online coupon with no hassles whatsoever. Efficient: They estimated that the project would take 3 days to complete. They were done in two. WAHOO! Clean and Courteous: Our team of plumbers Jose, Luis and Frank were very courteous and clean. They protected our new carpet, kept drywall holes to a minimum and overall were very pleasant to be around. They left the place cleaner than when we started. Little Extras: Our son had pulled too hard on the drain plunger of our sink a week earlier and detached it. (KIDS!!!) They reattached it for us with a smile. Convenience: They installed a water softener and new water heater at the same time Built to Code: Our house is being inspected tomorrow to confirm the new code items but I’ll admit I like the new features of outside shutoff that are now built in. Pricing: We had checked with some of our friends who had similar repairs and the estimate was in the same range. Alvarez Plumbing did a great job on our whole house re-pipe My only minor complaint was that the water has a hint of PVC glue taste. But that should go away in a day according to their plumber. I don’t wish anyone to have leaks. After all it is no fun to have water flooding your house or have to pay to do repairs, but I can honestly say I was very pleased with the service we received and would highly recommend Alvarez Plumbing to anyone who needs a plumber. THANKS!!!!

Heather Willis

Do NOT, I repeat Do NOT hire this company! They over-charged me, damaged my walls, damaged/punctured pipes he wasnt suppose to even touch, took my own parts I was going to use to replace what was being taken out. I ended up having to hire another company to fix what the technician from Alvarez Plumbing Company messed up. After all of this, I tried to contact them for 2 weeks to get something done about it and finally I reach someone. All he could tell me was my parts were gone and he could maybe give me a small credit for another job... Why would I want to hire you for another job when you ripped me off, destroyed my bathroom and stole parts from me the first time I hired you?! Over all horrible service and experience. I wrote a review on another site called Customer Lobby describing the entire experience and they had the nerve to challenge it by saying I wasnt an actual customer?! I had to e-mail a copy of my receipt to the website to confirm I was an actual customer of this company. I e-mailed the manager after he responded to my review and then he challenged it, explaining how I was e-mailing a copy of my receipt to the Customer Lobby site and gave him my address so he could find it in his system. He has yet to even respond.. My advice - Find a REAL plumbing company that wont charge you 3 times what someone else will. It will save you time, money and keep you from hiring another company to fix what Alvarez messed up. Oh and please note, the job was not done under my name it was done under my husbands. It seems Alvarez had a problem with the review being listed under a different name and thats why I had to submit my receipt to the other site to confirm everything.

Patricia Musolino

Worse experience in 35 years in business! Called Alvarez Plumbing with details of repairs needed in my house and asked for an experience technician, one called, he asked and I sent him pictures of the bathroom faucets to be repaired. A service call was set for Tuesday between 10 and 2 the following day, at 1:59 they called and reschedule it between 2 and 6 pm, never showed up! Without calling, the following day, a novice plumber showed up, he had no idea what had to be done! Took him 2 hours to change a kitchen faucet and was unable to take apart a bathroom faucet ( he didn’t know how). He took his own pictures of the faucet and a new appointment was set for the following Tuesday to have time to get the parts. A second technician tried to come back first on Friday and then on Monday without any notice, we were not home. He didn’t know that someone else had been dispatched. On Tuesday he came back, he was able to take apart the two faucets but did not have the parts needed. He took additional pictures and was trying to take the old part with him when he handed me an outrageous bill for services rendered to date, which I paid, it included travel from his prior service call in Apollo Beach to North Tampa, about 30 miles and before completing the job. Technicians are either incompetent or misinformed on clients needs. Within the company the left hand does not know what the right hand is doing, They did not complete the job and left us with two nonfunctioning bathroom sinks. Never to be used again, stay away from this company.