Youfit Health Clubs

Address:	4465 W Gandy Blvd, Tampa, FL 33611, USA
Phone:	+1 813-675-8888
Site:	youfit.com
Rating:	3
Working:	5AM–12AM 5AM–12AM 5AM–12AM 5AM–12AM 5AM–10PM 8AM–8PM 8AM–8PM

Location

Photos 100

Reviews 5

Kathy

I want to warn people who sign up with this club that the people here will lie to you about your contract. I signed up in June for membership and three months of personal training. When I had just over a month of training left I gave my month notice that I was going to stop the training. My trainer talked me into doing every other week instead of stopping. I agreed but said that I did NOT want to do a three month contract again. She called Julie over to the computer because she did not know how to do that. I told Julie that I would not sign if it was a three month contract and she said that I did not have to worry about that because I would have done the three months by the time the new schedule started and I would be month to month. At the end of the months notice my trainer left to work at a different Gym. I went in and said that since she left I wanted to go ahead and give my month notice. Two week later I see $80 come out of my account. I ask Julie about it and she looked it up and said that I had signed a step down contract to come once a week and pay every other week. I said no it was come every other week and pay once a month. She blamed the trainer who left by saying that she filled it out wrong. But Julie was the one who filled out the stuff on the computer. But said that I would only have one more payment to fulfill the month notice. Then they took two more payments out. When I contact them again about that they said that even if you do a "step down" contract it was still a three month contract but they call it month to month. PEOPLE that means if you make any changes to how often you see your trainer you are signing a new three month contract. I dont care if they call it a month to month or not. I had to put a stop payment on my checking account to stop them from taking anymore money out of my account. Now they are calling me every couple of days trying to get me to pay them more money. So I am telling you to beware.... Julie and the Manager will LIE to you about these contracts. When you leave block them from your checking account. And at this point I would not give them a MINUS 5 stars for lying to me.

Mark Disher

DO NOT JOIN THIS GYM. Read some of these reviews, I wish they would have existed before I signed. Yeah, $20 a month (or even $10 for some) seems like a reasonable gym fee. Guess what you get for that money? If you work out after normal business hours, you will NEVER, EVER be able to use machines or free weights without waiting for members who were in line before. Did I say NEVER? Youll have better luck winning the lottery than coming in on a day where they havent over-extended their machine/free weight availability by probably 50 members. Its ridiculous. I realized this too late and was miserable every time I went in to the gym. So, I rarely ever went. I dont have time for a two hour workout with 5 minute cool downs in between each exercise. Think the cardio/treadmills are any better? HA. No such luck my friends. You may get one, you may not. Probably not. And after a year of being a paid member, what does that earn you? YOU HAVE TO PAY THEM $25 JUST SO THEY DONT KEEP CHARGING YOU EVERY MONTH! WHAT? Thats right, you have to PAY them just so you dont have to PAY them anymore. Otherwise they will continue to try to take your money. What a rinky-dink, Mickey Mouse operation this is. Seriously, there are a ton of other gyms out there that have similar low monthly fees, but without trying to rob you after you have fulfilled the terms of the contract. GO FIND A GYM THAT CARES ABOUT MAINTAINING CUSTOMER RELATIONS, instead of one thats just out to make a quick buck with total disregard for the past, current and future customer ramifications.

Katie Dickson

Would not recommend this gym. The gym itself is fine, although small so often very crowded. My issue is with their billing practices and customer service. I went in to cancel my membership due to a medical reason and was told I could put my membership on a "free" hold instead. I planned on going back, so I agreed. Well the next month happened to be my annual dues month so I got hit for $40 plus my regular monthly charge. I called and told them and they said theyd refund the regular monthly charge. Never saw the refund, but the next month I got charged my regular amount again. Went in for a third time, to try to get the money refunded, and the charges didnt show on their end so the manager was rude to me, blamed the billing company, charged me another fee to cancel my membership, and told me to get my bank involved if I want my money back. If you ever want to stop using this gym temporarily, dont let them trick you into a "freeze", its just another way for them to continue to keep your card on file. Just cancel your membership and rejoin later. After dealing with the customer service team to cancel, youll probably realize you dont want to come back anyway. Hopefully now that my membership is cancelled, the charges will finally stop!

Reuben

I joined the south Tampa gym location about a month and a half ago. Youfit had a great promotion where you pay a set fee for a year without any extra fees or monthly charges. The price is great, even if I run into some random hidden fee at the end of the year period. What led me to post this negative review is my concern over the gym appearing to be over capacity almost every time I come into the gym. There are tons of machines and weights but it seems Youfit is bringing in SOOO many folks that I am constantly waiting to do anything. I find it amusing that Youfits current commercials have one of the actors stating "stand around waiting for equipment while some mindless freak gives me a condescending stare? [shudders]" seeing is that I have had that exact experience at least five times in the past two weeks. It is unfortunate since the staff is very friendly and they keep the gym clean all the time. I hope they expand or something since I am tied to them for the better part of a year still.

Anonymous User

I have to be honest. GOOD equipment, and for the most part friendly staff. but try canceling your membership. Having thought i cancelled the gym membership, after visiting the manager, i proceeded with my life as usually, to clarify, i had not used this gym in 6 months, so i was just a waste to keep paying out. i had cancelled membership, this was 6 months ago, i have just received a call from a debt collector, telling me i have to pay $104. this is so insulting. 104 admittedly is not a lot of money, but if the managers at this gym was confused whether or not i had cancelled, they could have at least give me a call. this is why you SHOULD NOT GO TO THIS GYM!!!!! poor communication has put me in touch with debt collectors. absolutely ridiculous. and totally embarrassing. i would like a call from the gym. but im guessing there just hiding behind there corporate image. if your looking for cheap, ill formed, poorly managed gym. this is it.