Tires Plus

5996 Cypress Gardens Blvd, Winter Haven, FL 33884, USA

Address:	5996 Cypress Gardens Blvd, Winter Haven, FL 33884, USA
Phone:	+1 863-332-2458
Site:	local.tiresplus.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–5PM 9AM–4PM

Location

Photos 30

Reviews 12

Geoff Fox

Ive been using Tires Plus for years. I was quite disappointed in my last visit. I went in because my month old tire wasnt holding air. After waiting an hour I was told that there was a pinhole in the sidewall. Honestly I dont know how I could have put a pinhole in the sidewall, but agreed to have it repaired under the warranty. I was told that my tire wasnt in stock and that it would be an hour and half before it was delivered. Two hours later I was informed that the vendor dropped the ball and that the manager had gone to get the tire. Finally, the tire arrived and was mounted. I paid and was on my way when I get an alert that there was only 34lbs of pressure instead of 40. A tech tops it off, and as I replaced the cap I hear the hissing of air. The stem wasnt installed properly. The whole job had to be redone. When it was finally done I asked the (different) tech to make sure it was at 40lbs. Driving away, it was only 37. Decided just to do it myself. Im hoping that they were just having a bad day, but it gives me second thoughts about returning. Edit to add: Manager called to apologise and make it right. Score updated to reflect that.

David Merrill

Horrible experience! I was forced to pay a completely different amount than expected. I never signed or gave authorization for the nearly $400 I was forced to pay. I was without a car for nearly two full business days for a repair that I was under the assumption was a simple replacement, only to find a very different story when I went to pick up the car. After stating that I did not approve the charge of nearly $400, the representative on duty (Larry) told me that I could pay or I could leave my car. If you are going to force customers to pay to retrieve their vehicles, it should be a common and obvious practice to have the customer actually sign that they approve any charges and repairs that are taking place. I currently have an open case with Tires Plus in Winter Haven and will follow up with any changes. DO NOT TAKE YOUR BUSINESS HERE! If you do, ensure that you have an IN WRITING estimate and you are able to view and sign. BUYER BEWARE!

Rebekah Underwood

I used to work here and get my vehicle serviced. Since Ive left I still get my car serviced there for all my needs. Until today. The entire staff, excluding the techs are more concerned with sales then they are customer service. When I was an employee, we are told to never turn a customer away. In the last 2 days Ive been told theyre just "too busy" to get to me. And when you do make an appointment and tell them you need your car back at a certain time they dont acknowledge your request. I needed an oil change today, and after being turned away from their establishment twice, I finally took it to the dealership and received top notch service and was out in less than an hour; which by the way. They were much busier. I will take my business elsewhere.

jamie hinck

Heres a rather unorthodox situation. My daughter and her mom live in Florida, while I live in Maryland. She had a problem with her front brakes and was forced to leave her vehicle at the shop. This is where it gets complex.......she needed me to pay for the repairs. So I call the shop and spoke with Andrew who gave me a very consise rundown of what was done to the vehicle as well as the final cost. They worked with me and I was allowed to pay over the phone using my credit card the next morning. They even emailed me a copy of the work order. So she got her vehicle back the next day without a problem. Special kudos to Andrew and Brian.

Marcus Roman

All around fair place to get your vehicle serviced. As far I as could remember I only had a few issues at the this location one being when one of the technicians forgot to put my oil cap back on nd the other when I kept having issues on them finding out that I had purchased a lifetime alignment. But after a good azz chewing both matters were resolved. Sure they try to upsale but doesnt everyone right? So I give this place 4 star cause theres always room for improvement. Have a great day and come see these guys.

Andrew Grant

This was hands down the best tire shop Ive been to in all of Polk County. The customer service is what really puts them over the top, they are friendly and really care about helping you solve your problem. They recommend whats best for you and give honest advice. They had my tire(which no other shop could find) there by the next day and for cheaper than the dealership. They wasted no time taking care of me and my car. I will go back again and recommend you try them too. Truly great people and service!

Omar Jones

I went there to have a new alternator but in they promise me they can do this kind of work. They charge me 560$ which is high..and when i.pick my car up the hood was damaged they push the hood all the way back to the window..i took my.car back up there for them to see it..the store Manger Jack ask me to get an estimate of the damage. .so i did To fix my hood it cost 1060$ and they refuse to fix it..now im dealing with the corporate office try to get this resolved...

cyberwolf77X

I purchased a set of tires for my car and the counter guy helped me do the form for the rebate on the tires and also, the cabin filters in my car had never been changed (5 years) and with little money left from purchasing new tires, I purchased the cabin filters and they installed them for free. I was so happy and the car smelled so much better for the trip I was going on. Thanks Tires Plus, your great!

John Monroe

Went to tires plus to have calipers installed on my car. They gave me a written statement I signed and paid for it up front. Two days later they call and tell me the car is ready when I get there I was told that I owe another 110 for break pads. I never approved the pads they done it anyway. I argued my way out of it but I wont go back. And wouldnt recommend anybody to this place

Eric Anderson

Bought 4 Primewell Valera A/T tires for my 01 Tacoma on sale for less than $500. These tires rock. They did a free 4 wheel alignment check which I knew was out from the old tires being worn on the outside. Then they cut me a deal on doing the alignment. You got me as a customer for life, thanks Tires Plus

Alexandra Kolb

I had originally had some work done at a Firestone in Tampa they screwed everything up. The manager Brian here and all his staff . Fixed what the tampa store messed up.Tires plus went over and Beyond their job description. Everytime Im in this part of town this is the store I would go to

Ben Weger

Waited ten minutes and wasnt even greeted or acknowledged. Listened to the gentleman at the counter demean and try to talk above a womans understanding. Every time she questioned him he got exasperated. Everything on her car seemed to be "toast", "busted" and "shot".