Gerber Collision & Glass

Address:	35534 FL-54, Zephyrhills, FL 33541, USA
Phone:	+1 813-627-8687
Site:	gerbercollision.com
Rating:	3
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 33

Reviews 9

Steven Millar

I went into this facility (Zephyrhills, FL) with high hopes due to seeing several examples of excellent work that had been turned out in the past and unfortunately have been met with disappointment every step of the way. First, I was called a week before the scheduled finish date saying that the car was done - it was not! (lost time and wages) The panel fitment was terrible and the paint finish left much to be desired. Then more parts were ordered and the car was repainted and I was called again. Strike 2! (more lost time and wages) More parts and back in the paint booth again. The third time, I settled for the repair as is and left frustrated after the GM told me to take it or leave it, then turned and walked off. 48 days after the ultimate repair, I returned to have my Xzilon paint protection reapplied because I was told that they could do it there and it was even written on my final paperwork. After waiting 20 minutes, they came out to tell me that I "have to wait 45 days" (it had been 48) ummmm... "we are not certified to do that here and it will void the warranty if we do"... clearly a brush off tactic, since they told me to bring it back specifically because they offered that service. (More lost time and wages). At this point, I will never recommend this facility to anyone! There was one person (Rae) that was sweet and infinitely apologetic throughout all of this and I hope that she is rewarded for her job performance. Lisa and the GM clearly dont care about anything and it shows in their work and the work at this facility. Shame on you for letting this happen Gerber. I was nothing but calm and patient and these people tried to walk all over me several times with no concern and only turned out mediocre work that I have to correct myself. Thanks for nothing.

Kelly Devine

Awful repair!!! or I shouldn’t even call it a repair. 30% of the damages were completed and were repaired poorly. They were unable to match my paint due "their guy not being focused" which caused my paint to be uneven with swirls in it. I was written an IOU for damage because the piece was back-ordered, never called back about it. The car had minor damage from a lock out company and I was quoted 4-6 days of repair time when they actually had it 18 days to be exact on a job with parts that cost less than 50 bucks. Phone calls were hardly returned, I would call almost every day until eventually I just showed up to get resolution. Conveniently both managers were busy. David Lazlo and his father Steve have horrible customer service skills and are very rude and condescending. Another employee insisted that the swirls would come off by getting it detailed then offered to have it done for free because I was "pretty." Are you kidding me? Not only were the damages not repaired in its entirety, they damaged by spoiler which they told me was removed and put back on, (the damage to my car was on the front doors), so why or how did that even happen because the damage is noticeable? Complaint has been filed with the better business bureau and with USAA. Do NOT bring your car here.

Anonymous User

First they said if we dropped our Lexus (to have the rear bumper and passenger fenders re-painted) off on Monday we could have it back that Friday. Then they said "oh no, it wont be ready until Wednesday next week" and had the nerve to say it was a "miscommunication" and they never promised it on Friday. They tried to say they didnt recieve our insurance claim until Wednesday, but my insurance sent it first thing Tuesday morning, with e-mail to prove it. Then after I finally picked it up, there was paint damage (appearing to be chemical damage) on the trunk, which they tried to say was sap or bird droppings (there was nothing ON the paint, the paint had been eroded OFF completely). On top of all this, when I returned to my car the very next time from parking it after pick-up, my battery was DEAD. I got a jump and when down the freeway, and my front park assist sensors started going off WHILE DRIVING ON THE FREEWAY. The only thing wrong with my car when I took it in was PAINT. I had just put a brand new battery in the car last month.

Gail Russell

The insurance company recommended this facility and I should not have listened. I took my 92 year-old Dads vehicle here and after waiting four months it was finally done. They said they had trouble getting the parts because the vehicle was so new. After they got the parts they delayed another week because they said the trim kits they were sent were two lefts instead of a left and right. Then they delayed another week because another pair of parts were two lefts instead of a left and right. Wouldnt you think they would have checked all the parts when the first set was wrong??? Now, we have noticed that the rear door will not open when the front door is closed so it has to go back again. That was on Monday. We were told we would be called that day to let us know when it would be ready. Finally, today, Thursday, I called them. This place just is not reliable. Not reliable on call backs, and not reliable on repairs. I would never recommend them.

Jeannie Terry

I was kept informed of the progress and the work was so much better than the collision shop associated with the dealership! My car was like new and the service good not have been better. Rae and Allen were wonderful to work with in every aspect! If I have to have work done again, theyll be doing it!!

Christine Feagin

Gerber fixed my car, washed it, and had me on my way in less than 30 minutes. My entire experience was positive and everyone was friendly. It is obvious they care about their customers and have experience with handling insurance companies! Thanks Gerber!

Chris Romans

Sam and the folks at Zephythills Gerber need to commended for their work and customer service. They went above and beyond to make sure I was happy with the job they did and I appreciated that. Great experience all the way around!

Candyce Strayer

Bad experience. They wouldnt give us an estimate. The staff was very impersonal and dismissive. They did not seem like they cared to have our or the other customers business.

Anonymous User

Great place to get your car put back together after it has been abruptly ripped apart. Take most insurance carriers.