Fairway Ford Lincoln of Greenville

Reviews 3

DA

David Sheppard

I have been using Fairway Ford since 1987. I have had good service over the years, but in the last 3 years we have seen some faltering. Two weeks ago, I had my first experience with towing. Pretty good for a guy driving mostly Ford products for about 45 years. When the towing service dropped off the car, Fairway service could not even put the car on the diagnostic computer for almost 2 weeks. They didnt call me to let me know it would take 2 weeks, I had to call them and ask. 3 days before the 2 weeks had passed, I called to find out if the vehicle had been diagnosed. It had not, but they thought it would be diagnosed after the weekend. Monday came, they didnt call. I had to call them. 1 day before the 2 weeks had passed, and they thought they would get to diagnosing the problem. They gave me an estimate, and I authorized them to make the repair. The car is performing fine now, but I thought I would at least receive an apology for the vehicle being in the shop for 2 weeks. Not a word of apology or indication it was unsatisfactory to take 2 weeks. When the repair was completed, they didnt call me to tell me the car was ready. I had to call them and they checked. When I called one of the service advisers looked for the paperwork and told me it appeared as if the car was ready. About 1 year prior, I took the same vehicle in for a transmission recall. I had also asked that the tires be rotated, and oil changed. I received the car with the tire light one. When backing, I noticed my back-up sensors were not working (probably a reconnect in the transmission), but they told me that it must have been the dent in the corner of my bumper that had occurred 2 years prior. They said, you know those things can show up later. Funny the dent was not near a sensor and had not affected the performance of the sensors for 2 years until it went in the shop for the transmission recall. About 2 years ago, I took the car in for an engine problem. When I got it back, the engine performed well, but the next morning I noticed the windshield wipers would not work. I took it back and told them it must be a cable they disconnected while performing service. The Service Manager assured me that it wasnt possible. 5 minutes later he returned the car and said "you were right, someone left a cable disconnected". Even with all these issues, I would still take my Ford product to them because I feel I can get a final resolution to most issues and have the Ford or Motorcraft brand parts installed in the car as it was designed. Bottom line, dont expect to be called by Fairway on any status, you must call them. Also, dont expect to leave without having to return within a day to fix something that was missed or accidentally disconnected. One thing you can count on, when they finally get it repaired, it will be as good or better than the competition.

JO

John Millard

My first exposure to Fairway Ford was thru the service department and Paul Cunningham. I took my 2015 Ford Expedition Platinum edition in for a 5000 mile service. I was impressed with the facility and Paul. I purchased the Expedition thru the Costco Auto program at Vic Baily. After almost a year of driving the Expedition I learned it was bigger than I needed. I went back to Costco for pricing on an Explorer thru a dealer in NC. Having received the price I stopped by Fairway Ford and met Scott Mitchell. I was very impressed with his no pressure professional matter of fact style. I explained that I was dealing with Costco and a NC dealer. Scott looked at me and said we will beat Costco. I explained that I was a fan of the Reagan policy of "trust, but verify". I told Scott that I would come back and give him a chance to prove it. He also sent me pricing thru the internet. I called Scott and made about Nothing appointment to bring in the platinum expedition for an appraisal. I did, and I felt the appraisal was too low and told Scott we cant do a deal and said good bye. I was impressed how Scott handled that failure. Over the weekend I reviewed all the numbers creating the gap between my loan payoff and the appraisal. I was looking for a way to deal with Scott and Fairway. I got down to a spread of $2000. I felt sure that if Fairway and Scott really wanted the Expedition and wanted to sell me a 2016 explorer and have my maintenance that we could bridge that $2000 gap. I called Scott and made an appointment to come in and try to put a deal together a deal.He told me they would work to do it. When I came in Scott introduced me to Bobby, the sales mgr. I was impressed with Bobby as well. I felt him to be straight forward, honest and experienced, just like Scott. I spent 6 hours at least watching Scott and Bobby work to find an explorer with my specs. The first thing we worked out was the Expedition price. We met each other half way. I was impressed. Working with Scott and Bobby was a long day . I learned that what I wanted in specs was really not available in the 600 mile radius. We went thru at least 8 cars with some of my specs and different pricing. They worked very hard and kept their focus and I knew it was frustrating for them as well. They did not give up on putting a deal together. In the end they presented an explorer sport on the lot. It was more engine than I wanted, it was the wrong color, it had the dual sun roof which I didn t want and it did not have some of the tech I wanted. They gave me a price I could not refuse. It met many of my specs and when I drove it I discovered that it was fun to drive. I did not expect fun. I got to know these guys and I like and respect them and I wanted to do business with them. I did and I will continue to do business with them on future purchases. Go see them.

DA

dave zolnai

Recently purchased a 2013 Ram truck. Im very happy with the truck and was happy with the buying process until the very end. When I originally looked at the truck the first time, I asked about the floor mats that were missing from the truck. I was told they were in the bed of the truck to keep them from getting dirty (truck has a cover on the bed). Sales person opened the bed and pointed inside where I saw some mats. After purchasing the vehicle and getting ready to leave, still no floor mats. When I asked again, the sales person came out and only the rear mat was there. Both driver and passenger mats are missing. This is a Laramie Longhorn truck and has very specific mats. I had already signed the papers at this point as was basically told, sorry, youll have to buy them now. Dealer called me in a couple days and said $369 for floor mats (have to buy the entire set). After market mats do not match the rear and Im not willing to put mis-matched mats in a truck I paid over $34K to drive. Disappointed Fairway would not replace the mats. Ill have to buy them myself. This experience took an otherwise good process and turned it into a 2 star process. Had I been told they were missing up front, I would have negotiated the mats or a reduction in price. Lesson learned, verify everything with your own eyes, dont rely on what someone says to be fact. UPDATE: Fairway Ford contacted me and we discussed the issue and came to an agreement. It is refreshing to know that they are reading these reviews and will take the time to listen to the concerns and make them right. Im very happy with the entire process as well as the vehicle I purchased. I would certainly shop at Fairway Ford again and would recommend them to anyone in the used or new vehicle market.

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