Gerber Collision & Glass

26615 Wesley Chapel Blvd, Lutz, FL 33559, USA

Address:	26615 Wesley Chapel Blvd, Lutz, FL 33559, USA
Phone:	+1 813-762-0011
Site:	gerbercollision.com
Rating:	2.4
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 19

Reviews 5

Heather Russell

Was referred to Gerber by Liberty Mutual. When we made the appointment with our rep from LM it was scheduled for a Saturday at 10am. We arrived at 9:40 and was greeted by at first what I would call an OK receptionist. She asked if we were at the wrong location because they did not have us in the system . I told her no, we where at the location the LM Rep scheduled us (this was just for an estimate). She did say it was not a big deal and they would accommodate us, had us fill out a form and asked us to have a seat as the woman who was there was writing up an estimate for a customer who was sitting there. We then sat there for 20 minutes and listened to the woman who was going to do our estimate and another male employees conversation about a life insurance policy and all of the details surrounding it and the claims he had made. At this point I asked the receptionist what the procedure was involving an estimate (this was our first time ever having to bring a vehicle to a body shop). She stated again the person who would be doing our estimate is working on the other customers estimate. I stated all I hear is the conversation between the two employees in the back. She got up and went into the back where they were and obviously stated something because the conversation stopped. During that time I asked the other customer how long he had been there and he stated for almost an hour, also for an estimate. Finally at 10:20 the woman emerged from her office, handed the other customer his estimate and introduced herself to us (cant remember her name since I was annoyed by this time). We walked outside to show her the vehicle (the damage is on the hood and fender) and she stated she did not handle LM claims she only handles State Farm claims but would still start it for us and hand it off to Lester who would be in on Monday and I could call him then and find out what the estimate is and how long it would take to repair our vehicle. Shouldnt he be calling me? Regardless, my husband informed her he did not want any bondo or plastic repairs that he wanted the fender and hood replaced since they were both dented in creases (he custom ordered this car from Dodge and is very particular (as most men are) about his vehicle). She stated she could probably get the fender replaced but not the hood. As she looked at the hood my husband pointed out the crack in the metal in the crease of the hood and her response was "it is only a little crack"!!! Seriously? I am sure she would not accept that comment if she was in a plastic surgeons office in need of facial repairs after an accident and he stated to her "its only a little crack in your face". After this she said we didnt have an appointment anyway, this is where we cut her off and said we will not do business with them and would NEVER refer them to anyone. I have never written review on any company but felt obligated to share our experience with all.

Tom Lahren

A one star here is gracious. Referred here by insurance company and folks, you have the choice NOT to go here. Avoid at all means. Started out with constant disagreements from the so - called adjuster there or estimator, whatever you call him. A 3 day job turned into 2 weeks not due to parts or anything else. Was due to employee problems. When I finally got the vehicle back, the inner fender lining was missing, items not bolted down like the emissions canister and horn left hanging in the open space created by the missing liner. Paint runs, door hinge not painted ( 2 ) and the excuse was from the other techs...........we had to use so - and - so and he is about as bad as it gets............sorry ! Meanwhile, the estimator or front end gassbag was all up in a tither because I went to the back and tried to find the missing liner and bolts and whatever else was not put on. If you have maybe a bumper that needs respray WITHOUT body work, then OK................maybe............but do not use for anything bigger than that. Seriously. If your insurance company insists on these jokers, try another store like the Brandon store but I imagine they are probably the same there (?) Oh yeah, they come on with "we have rentals here, ect" but any body shop now has Enterprise or someone OR Enterprise can get there within a few minutes. So dont fall for the hype of their warranty either. Pure crap. Useless. Best bet is to avoid and like I said above, if its a bumper or mirror then maybe..............other things? Run. Run to a real shop.

Scott Stafford

I wish I could give them zero stars! Ive never written a bad review on anything in my life but this was the worst business I have ever dealt with. Its been 3 months and I still dont have my car back. Ive never received an update from them Ive always had to call them to find out whats going on with my car and every week its something different. Theyre either incompetent or simply dont care. I had to go out and physically find a core (radiator) support for my car because they couldnt and kept telling me they have no idea when the part is coming in. Guess what, I found the part in one day and at a place they told me they checked! I got if for them two weeks ago and today they told me they cant find another part and they might not get it until July. July?! Seriously?! Dont worry Gerber Ill do your job and find the part...again! Ill bring my tools with me when I come back to install the part myself. Wouldnt want you to to actually have to do what youre paid to do. P.S. If anybody is curious and would like to email the area manager or President of Gerber to tell him what an outstanding job this facility is doing I have the contact.

Edd Schneider

This is the most disorganized, unprofessional car repair business I have ever had the misfortune to encounter. You would think a national chain would have it together. They called me and had me come in for appointments, and then when Id get there they would have no idea why I was there. They texted text me that my car was done, then I learned my car was not done. You will get phone call after phone call to survey you about your experience, but when I asked them to call me back to answer a question, they would not call me back. They told me I could pick my car up on Saturday, and I got there and was angrily told by a staff member that they dont do pickups on Saturday. They left my car dirty on the inside, and did not fix everything. Four times I was told to come in, when there was no reason for me to come in. Poor service, poor work quality. Do not take your car here. Look at the other reviews, you will see a theme. I wish I had read the other reviews and listened to them. Avoid, avoid, avoid.

Christie Johnson

This place has a severe problem with communication. We had to physically walk in to talk to Darrell in order to get an update two weeks ago. Only have gotten one update since from Larry, who didnt know what was going on with my car. He said I could have delivery later that week. I called on Friday to ask if my car was ready and Darrell was quick to say Larry didnt know what he was talking about and my car was still another week or more from being done. As of this week, we still have no updates and we cant get ahold of anyone. Weve filed a complaint with our insurance company for their records. Even our insurance company doesnt have the most up to date information from Gerber. Gerber had to add two supplements to our estimate and didnt even notify our insurance company. We are now at a loss as to what to do. I cant review them on their work just yet, but will update once I have my car back.