Fabricare Cleaners

Reviews 3

BE

Bertram Inc.

First impression of this place was awful. The first thing youll see when you walk in is customers clothing lying in piles on the floor under the automated clothing tracks? This is unacceptable and I certainly hope they didnt do this with my clothes. The Indian woman who greeted me didnt understand English well enough to spell my name correctly in their computer. She put an "a" where an "e" should have been. An "e" doesnt sound anything like an "a", especially in the context of the spelling of my name! So when I drove the 20 minutes to pick up my clothes, they said I had no clothes there. I drove 20 minutes back home and asked for the ticket and found it was misspelled. When I called up to see if the clothes were there, the Indian woman blamed it on her husband who wasnt in the store when I initially dropped off the clothing. I dropped my clothing off with her and he was nowhere to be seen. I told her because of her mistake I almost lost my clothing. She didnt seem to care; she didnt offer a discount of any kind to make up for my gas money and my time; and she didnt even offer an apology. To add insult to injury, when I drove the 20 minute drive to pick up my clothes... AGAIN!... she left the store so she didnt have to face me and own up to her mistake. No offer of a discount to show any remorse... not even an apology. Incompetent and unapologetic about it. Now I have to find ANOTHER dry cleaners. This is the second one thats gone down the tubes in my town. The first Id used for 15 years and the new owners destroyed a business shirt and a 900.00 business suit and claimed it was destroyed when I dropped it off. They were Indian as well. I dont have a problem with Indian owners but this is the treatment Ive received from these two new owners in my small town. The previous owners were much nicer, had a modicum of character and were much more competent. I never had clothing damaged nor had to deal with incompetent record keeping and piles of my clothes on the floor. I dont recommend this business. I am looking for another cleaners again. This is ridiculous. Also, their phone number only works half the time... the rest of the time, you are prompted to enter your phone number... pressing 0 only gets a prompt for "helpful hints". What an awful business.

AS

Ashley Collett

If I could give this zero stars I would. I recieved my dress back with holes in it and the fabric ruined. The owner was very rude and yelled at me on the phone when I was trying to find out what happened. He said it was my word against his and refused to replace my dress. After talking to others in the community I found out that this is not the first time items have been destroyed and not replaced. Use this cleaners at your own risk. He also owns the cleaners in Free Home.

BR

Brooks Cunningham

Good for dry cleaning, but not so great on alterations.

Other organizations