ABRA Auto Body & Glass

211 Dekalb Industrial Way, Decatur, GA 30030, USA

Address:	211 Dekalb Industrial Way, Decatur, GA 30030, USA
Phone:	+1 404-292-7705
Site:	abraauto.com
Rating:	2.6
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 11

Reviews 5

Amelia Clay

Horrible.Horrible.Horrible. Do not bring your car here!!!! BE ware of this place go anywhere else. I normally love ABBRA but this in transition ABBRA facility is showing its true colors as does not have its management or operations in order. 5 weeks to change a bumper ok thats a bit long but if I had an honest estimate and communication during the process no one would of been upset. June 22nd and now July 27th still missing parts. 1. Called mam your car is ready come on out - a $30 uber ride later oh our mistake mam wrong car 2. An email saying the phones are down your car will be ready tomorrow. An email 4 hours later saying our bad wrong car. 3. Called waited on hold 18 mins to experience a hang up. Called back guy looks up file and said oh yes your gold car its ready. WHAT the car is white ?!?! Only to hear its my first day here at this facility your case worker has been fired. But please ensure your car is in paint just needs to be washed and call back first thing Monday morning to pick it up. July 16th. 4. Call July 18th at 8:36 am girl hangs up call on first ring . I call again and she says yes car will be ready today expect a call at 2pm to verify pickup. I call at 2pm girl keeps me on hold for 31 mins and then a hang up.I call back she is says oh no one got your girl i am sorry and then helps me herself. Again same story her first time at this facility she has no knowledge of my case. She looks it up and oh no no your missing a part it will be in tomorrow and we will have it done first thing. I got very upset and said I need my car placed outside in the morning part or no part she says ok. They call again later and say on voicemail sorry we cant. July 17 My mom calls next and asks for GM same thing a parts missing should arrive tomorrow and we will get you the car. Calls again next day same circle part next day part next day ready July 27 Ive give up on this facility it is not what abbra represents and they should wait a bit longer before they are allowed to call themselves one. Still no car and Im reaching out to national to help me get it moved as a last ditch effort.

Lauren Hise

WARNING! Most awful customer service, body work, repair time, charges, and all around experience. First of all, it took them OVER A MONTH to fix what should have been fixed in no more than 9 days (according to their original estimate and industry standards). Additionally, they tried to screw me by double charging me for 2 rear windows (listed twice on invoice) and didnt remove it until I called them out on it. It took me going back 3 times to pick up my car that they said was repaired, all to get there and find out that not only werent the repairs complete, they had broken stuff that was in perfect working order when I took my car in. They tracked mud and grease in my car I had to ask them to clean, at first denying it then admitting to it next visit. This is only the tip of the iceberg. They changed management several times during the time my vehicle was there, and no one ever called to update me or let me know what was going on. This was the most infuriating and difficult car repair Ive ever had to deal with and it was actually a very simple, straight forward repair. They admitted to all their wrongdoing and apologized several times, but it wasnt nearly enough to make up for all the time and hassle caused by these one after another incidences. DO NOT TRUST THIS FACILITY WITH YOUR VEHICLE. I PROMISE YOU WILL REGRET IT. I imagine the reason they arent listed on Yelp is because they took the page down because it was flooded with negative reviews.

NATIONAL LOGISTICS

WARNING........ THE BEST SCAM PLACE IN THIS AREA DO NOT TAKE YOUR VEHICLE THERE,...... HAD TWO DIFFERENT ESTIMATES FROM THE SAME APPRAISER... BECAREFUL.....

Robert Hambright

Horrible work and costumer service

Andy Ferguson

Great place