Classic Collision of Alpharetta

431 S Main St, Alpharetta, GA 30009, USA

Address:	431 S Main St, Alpharetta, GA 30009, USA
Phone:	+1 770-521-0303
Site:	classiccollision.net
Rating:	3.7
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 100

Reviews 4

Tayler McDowell

I wish I was joking when I tell you how horrible my experiences were at Classic Collision. Unfortunately, giving 0 stars isnt an option. I have had two car accidents repaired at this location and will never be bringing it back for any other accidents. Id rather pay out of my own pocket than deal with these arrogant thieves. I had a car accident about a year ago where I rear ended a vehicle. The estimate said it would be done within a week - it took nearly 3 weeks. They would tell me it would be ready, and then it wouldnt be ready. When youd ask to speak to the GM - they would hang up on you. Not to mention the lack of communication. You have to leave multiple voicemail and emails in order to get a call back two to three days later. Finally when my car was ready, the front hood wasnt aligned properly. When I asked them to fix it, I was told it was "close enough." After lots of heated conversations, he fixed it. A few months after, I realized the paint was chipping off my front bumper because they had the front fender and bumper rubbing up against each other how it isnt supposed to be. Luckily (for them) I had another car accident one month ago and figured I would just bring it to this location since I needed my front bumper repainted for warranty work. BAD IDEA! My car has more problems now than it did when I brought it in. The headlight is off centered and pushed in too far, there are streaks in my paint, they repainted the front bumper but didnt attach it back correctly so there is a gap between my fender and front bumper. Then you bring it back for them to fix and confront them that they stole items from your car (some sentimental items) and Marco tells me to "Stop crying, we make too much money to steal from you." After getting them to align my hood and bumper and fix my headlight, magically now there is a dent in my front hood and a scratch on my rim. DO YOURSELF A FAVOR AND NEVER GO TO THIS LOCATION. THERE IS ANOTHER CLASSIC COLLISION LOCATION 2 - 3 MILES DOWN THE ROAD!!!!!

Josie Thomas

Geico needs to find another shop. I live in Florida and I had an accident in GA. They had my car for 36 days. My accident was in the end of June 2016. When I picked up my car my rear view mirror wasnt there. The fin antenna fell off when I pulled off the lot. The washer blades that clearly say D for driver and P for passager was reversed. I had to go to a dealership the next day and pay 70.00 to have my blades put on correctly because you have to take off the whole base. Classic Collision did reimburse me but it took weeks. So many things that should not have happened, I have a long list. My car started leaking inside and flooded my whole interior was wet. I called geico and I got an adjuster and found that the 17.00 dollar part that was not connected and a mess. So my car is in a shop in Florida, getting fixed from the horrible work that was done at classic collision of Alpharetta. Chris the Manager or owner was there when I picked up my car. He took my hand and said I am so sorry this is not us, I am here. Well I called and e mailed Chris when the problems started with and no response. When I called classic collision when my car was leaking and told what was going on, Chris wanted me to drive 7 hours to GA to have them fixed what they should of fixed when they had my car for 36 days. By the way, it was told to me by Megan, I did not even speak to Chris, Terrible and rude. I spoke with one person Megan who did all she could. Then I was passed to Ashley who had an attitude from the start. Do not take your car there it is not about quality it is about money. Customers do not come first. Because for months I been getting the runaround. Now it is the end of September 2016. I trusted Classic Collision with my car, I carry my children in my car. This company does not care about safety.

Winston Tamisin

This shop came highly recommended by a co-worker, unfortunately I will NOT be making the same recommendation. First, it’s almost impossible to reach someone via phone, and when you try to leave a message, you get a recording that their mailbox is full and is not accepting messages. I finally got a hold of their receptionist. When I told her that their voicemail was full, she did not seem surprised or concerned. I gave the shop the benefit of the doubt and proceeded to provide the details of my call. I told her that my car was rear-ended and that I have a check from the insurance company based on their adjustor. She asked me to email her the estimate and that someone would be calling me in a few hours or at the latest the next day. No Call. I got a hold of the same receptionist again the next day and was told that someone would be calling me that day, no call. I called again the next day and this time was placed on hold for several minutes before the call was dropped. That was it. I called Performance Auto Collision on Hembree Rd in Alpharetta, after 3 rings Scott picked up the phone. He was more than happy to review the details and next steps with me. He is reviewing the estimate from the insurance company and will be pre-ordering the parts. What did I learn? Read the reviews on-line before making a decision. Had I done this, I would have seen all the negative reviews for Classic Collision of Alpharetta. I guess I should consider this experience a blessing in disguise, and that I did not end up bringing my car to Classic Collision of Alpharetta.

Sarah Davidson

I got into a pretty bad accident and my insurance company sent me to Classic Collision. The damage was the entire length of the drivers side, and I would need a new door. Classic Collision estimated it would take 8 days to fix. My car was there for 2 weeks. Thats not incredibly surprising; Ive rarely experienced repair shops that underestimate time needed to fix my car. Although, a full week over is a bit more than expected. Once my car was finished, I picked it up and drove home. Later that evening, as I was leaving, I tried to unlock to drivers door (I do not have key-less entry). It would not unlock. I called Classic Collision the next day; they had forgotten to re-key the lock. I guess they figure I have a master key that can open any door of my car s make and model. I had to bring it back in, and they estimated it would take 2 days to get the lock smith to fix the door. My car was there for 1 week. All in all, they did a terrible job. The driver s door will not stay open; it automatically slams shut (sometimes on my leg!). Also, my steering wheel makes an awful noise when I have to completely turn it (parallel parking, etc.). If I am ever in need of service to my car as a result of an accident, I will be firm in telling my insurance company that I refuse to take it to Classic Collision in Roswell.