Classic Collision of Chamblee

2329 John Glenn Dr, Chamblee, GA 30341, USA

Address:	2329 John Glenn Dr, Chamblee, GA 30341, USA
Phone:	+1 770-451-4414
Site:	classiccollision.net
Rating:	4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 10

Reviews 4

Cheo Walker

Worse experience a person could have when trying to get their car repaired in a timely manner. Where do I or should I begin? The customer service was questionable at first, thinking I would be ok because I was referred by a Lexus dealership, my car was in good hands. Thats where it all went wrong! I hoped for good customer service, actually when I pay, I expect decent customer service just like the vendor wants to be paid! Well I paid as expected for horrible service, lack of follow-up, dirty car, excess parts not for my car left in my car, more damage to my vehicle than the original accident caused, poor attention to detail, spilled paint on my headlights, trunk not put together (lights hanging off, carpet not put back down), strips around doors not put together right, over spray, scratched tint and more... I could go on... so this was my first experience so I calmed down and went back for correction... the new general manager seemed to be very concerned as a new leader, he was very attentive to my situation and vowed to get it correct... Now, they (Classic Collisions front office team) lost my key fob to my push button Lexus and they couldnt start on my vehicle in a timely manner and never bothered to follow up with me that key was lost and new keys had to be made. I know I gave the key to the lady in the front who rarely pays attention to detail. When I call back, everyone including Patrick wants to be hands off and no one truly helps me with the situation of not having my car and Patrick was the first person to cause the customer service poor rating, he didnt handle my car properly the first time, so I would hope that he would pay more attention this time around. NO!!! Then I am told my car would be ready Thursday a week and a day later from bringing it in, only to be told my car wont be ready until Friday. This has been the ABSOLUTE worse experience in my natural life of owning a car and dealing with incompetent people who dont value customer service for 100% of their customers! I would never recommend someone given my experiences. I would not wish this on anyone. The new general manager needs to consider the team and if they want to be there. With this performance I would not think you will be successful as a shop general manager. (Only get business of past reputation and not current performance) I hope the best for your future clients but for me you FAILED ME MISERABLY AND COST ME MORE MONEY when it was not my fault! Shame on your business and leadership!

Todd Lyle

Extremely disappointed with this shop. Woeful and utter failure to communicate and manage my expectations. Completely wasted my time and everyone elses time. I am an out-of-town car buyer and went to great lengths to coordinate getting a car that I wanted to purchase inspected at a local dealer and then transported to this body shop to also have it inspected. I called on a Friday and spoke to a receptionist about this inspection taking place on the following Monday. She placed me on hold, went and spoke to a manager and then came back and stated that they would be happy to assist me, even quoting me the exact price. I offered to pay right then, but was told we could take care of it on Monday when the car came to them. On Monday morning, I reconfirmed the logistics with the local dealer and a general mechanic, who was also doing a full (non body shop) inspection. To confirm everything on Monday morning, I again called Classic Collision and this time a different receptionist answered. She had no clue what I was trying to do. I reiterated that I wanted to make sure the car wouldnt be turned away for non-payment, and therefore, offered again to pay in advance. This receptionist told me that Ken--or Brian, the GM, would call me back. Around noon, I called Classic again and was told that Ken was on the floor, but that Ken or Brian would most certainly call me back. No one from Classic Collision ever called me back. Everyone did their part--except Classic Collision. The dealers runner took the car to the first mechanic. I received a call from the first mechanic and obtained the results of the inspection and paid for this over the phone. The runner then went to Classic Collision and waited for over an hour before being told that they had no clue what the car was doing there and they were concerned they werent going to get paid. Thus, the runner took the car back to the dealer. I called several times that afternoon trying to get an update and finally learned from the dealer that the runner had been turned away. By this time it was after 4:00pm on Monday afternoon. Shameful. On top of that, Ken nor Brian ever called to apologize. An apology would have likely caused me to halt before making this negative review; however, that never occurred.

Robin Harris Schofill

We took our car to the Buford HWY location at the end of 2015. The communication was horrible, except for the female who was answering the phone. She went above and beyond to get someone to help us and take this seriously. We never received returned phone calls from the "manager". When we arrived they all ignored us and then one rep walked us to the car and explained it was being totaled out, which didnt make any sense considering the repair - a simple radiator support replacement - was completed. We found the vehicle to be neglected with a window down and standing water in the console. In our opinion this explains why the body shop recommended that Geico total it, because they perhaps knew of the water damage. Geico decided not to total the vehicle after we called them. The shop paid to have a non-working vehicle towed to our home. As of now and for the past several months about 25% of the electronics of the vehicle work. When we transferred possession 100% of all electronics worked. In fact, it was driven onto the wrecker. There is an overwhelming smell of mold and mildew. This is an extra car for us and we are just now getting to the point of dealing with this. We will be sending the shop a certified letter requesting the repair of all damage due to their negligence. This car was purchased less than a year prior to the wreck and was in excellent condition, even carrying the CarMax Quality Certification. I hope that the shop restores this car to the condition in which they received it in with all electronics/instruments working. If not, then we plan to file suit for our loss due to the shops negligence . There is so much more I can say about this shop, but I will chose not to as of now.

Aidan Zafar

If you are considering bringing your car here for repairs, stop now. I did a good amount of research considering my insurance companies preferred repair shop list and decided on this shop and it was a terrible mistake. The customer service is absolutely horrendous, no updates along the process and rude staff. Upon inspecting the "finished" product of their repair work, there were numerous blatantly obvious defects and just really poor workmanship. Car was returned dirty, poorly and lazily painted, parts installed totally incorrectly, damage was missed and not repaired, additional scratches on the car, etc. It was painfully obvious that they took the cheapest and laziest path in repairing the vehicle which is obviously not what you want. Took the car in to another shop afterwards and they were appalled at the work done on it. I really hope Esurance reconsiders who they have as their preferred shops and does quality checks from time to time to make sure these shops are staying up to par because frankly it is embarrassing to endorse work this poor.