Gerber Collision & Glass

2441 Cheshire Bridge Rd NE, Atlanta, GA 30324, USA

Address:	2441 Cheshire Bridge Rd NE, Atlanta, GA 30324, USA
Phone:	+1 404-320-7077
Site:	gerbercollision.com
Rating:	3.5
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 44

Reviews 16

Michelle Linder

Fire Tye or whatever her name is. I called 8 times in a row. She doesnt listen and constantly talks over you, making it impossible to get an appointment. She assumes you psychically know the exact times they conduct estimates. She constantly hangs up on you. She is rude. Clearly she does not like answering your phone and she completely sucks at communication. Tye, as she calls herself, is your customers first introduction to you and your company and if the service I got today is indicative of how she treats your customers, Im surprised you are still in business. My insurance company referred me to your company the last time someone ran into me. I came back this time because you did a good job on the car despite going through the same type of huge hassles and inconveniences with your reception. Specifically; a few times telling me I had an appointment and when I had showed up on time was sent away because the reception didnt put me down in their calendar. I naively thought it was an uncommon occurrence. Im finding another body shop. If you call up and find it extremely difficult to get an appointment for your car... its no you. Somebody must have hired their niece.

Nathan Scott

One of the worst experiences I have had with an body shop. They called and claimed my car was fixed and ready to go. Even notified the rental car company and my insurance which was another hassle. I came to pick up my car and it was a horrendous job. The specialist came out with a marker and made 20 marks on just the fender alone that they painted. There was debris under the paint, the fender wasnt aligned properly. So I refused to take my car until it was fixed. This was on Wednesday after they already had my car a week and promised me it would be done by Friday. So Friday came and went, no call, then I get a call from a manager saying hes sorry and it will be a few more days. So my cars here another week and I finally come to pick it up and its still not ready. I told them I would be here when they open so my car would be ready and still wasnt ready when I came 2 hours after they open. Now Im sitting here waiting for them to clean my car, I will NEVER be back nor refer any one to come here. This place does a sub-par job.

J. Steiner

I brought my 2013 Honda Pilot to these guys after it had some front end damage from a pretty minor accident. We bought the car at Garber (good experience) and Ive had it serviced there (also good) so I figured why not go for the trifecta and give their collision repair shop a shot. Long story short, they did a great job. It took one day longer than the original estimate (3 days vs 2), but the car looked perfect when they finished. They also fixed some marks on the side door that were there before the accident without charging me anything. I pointed them out when I dropped the car off, asked if they could take a look, and they fixed them for free. I thought that was pretty cool (got the car back better than how it looked before the accident). I dont have experience with other collision repair shops in the area so I cant benchmark them against others, but I can say that they did an excellent job repairing my car and they were very easy to deal with.

Alex Rowland

After my new shiny red Elantra got hit in the parking lot I was, well, sad about it. This shop came in under the price of the other body shops, and they were able to get started the next day, and now it looks like nothing ever happened to it. Also they cleaned and waxed it so it actually looks better than before. I was pretty anxious about the whole thing because you hear terrible things about body shops in general with overpricing and bad paint jobs and so on, but they did it fast and it looks like a brand new car. So... yeah. Happy I know of a good one now, because living in Atlanta pretty much dooms you to a semi-annual visit from an uninsured driver. I dealt with Vicky and Ben.

Tanner T.

Do not do business with Gerber!! They took a week longer than they said they would and so of course I complained. I was paying for a rental out of my own pocket. They were very short and uncaring on the phone. When I finally got my car back, the driver side seatbelt didnt work and the driver side window would not roll down. Not wanting to leave it with Gerber again I took my car to the dealer to get fixed and they said I was actually missing two parts that they had to replace, There was no reason for them to be working on my window or seatbelt as it was my bumper that was damaged. They did this out of pure spite. Terrible service!!

eryn Sheffield

This was a horrible experience!! My car was hit and I was sent here for repairs and treated horribly. Not to mention I had to take my car back twice because of the crappy job they did. DO NOT LET LASER OR GENE TOUCH YOUR VEHICLE IF YOU CARE ABOUT IT. They will complete half assed work and if you complain, they will blame you for everything!!! DO NOT USE THIS LOCATION!!!!

Cameron Blume

My passenger side window was broken by a thief. I had a really good experience fixing it through Gerber ... they came to me, the price seemed reasonable, and the guy was really nice. He even helped me fix some of my weather stripping on another door that was falling out.

Quenest Harrington

Laser (sp) was very helpful and pleasant through the entire ordeal of my car needing extensive work after being rear ended. Dont think the car will ever be back to 100% due to the amount of damage, but it looks good and everyone provided good customer service.

Daniel Snyder

I would recommend this company. They do good work and are fair in my experience. I dealt with Mark and Ben this week and was pleased with the results and how they handled the process. Definitely quality and customer-oriented.

Steve Yakisoba

Never use this company they are rude and un installed my sub woofer and caused lots of damage they didnt fix my brake light apartntly changed the bumper to new of but it has lots of chips and dents never use this company

Maria Estroff

tried to get rear view mirror reattached to windshield "we dont do that unless we repaired your car" no help and didnt care at all about my problem.

Reggie Hughey

I have used Gerber for my personal vehicles and the company vehicles as well. The work and the service ALWAYS exceeds my expectations!

Nathon Taylor

Did a great job on replacing my windshield. Riko was professional and fast! Highly recommend!

Karl Campbell

Great service ,everytime,all the time.

R Mitchell Carter

Fast informative collision service

Brent gonzales

Great experience