Firestone Complete Auto Care

6341 Arbor Pl Blvd, Douglasville, GA 30135, USA

Address:	6341 Arbor Pl Blvd, Douglasville, GA 30135, USA
Phone:	+1 678-981-6107
Site:	firestonecompleteautocare.com
Rating:	3.3
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–6PM 8AM–5PM

Location

Photos 23

Reviews 9

Ladys First

If I could rate this visit less than one star I would. Everyone knows the running joke about how mechanics try and take advantage of women, because the assume women dont know any better.. Well this location is a perfect example of this N I THINK BEING A JOKE! My entire experience was about my having to insist that b the quotes they were providing me were actually available for a MUCH cheaper price than what they were offering. The staff (including BOTH MGRS)spent a majority of the time working to convince me of repairs I KNOW I dont need and charging me full price for services that I know were on sale. There was extreme dishonesty and clear sexism at this location. And to further support that it wasnt just me; after about 2 hrs waiting for my car repairs. Another woman walked in and was extremely upset about how they should over charged her, guaranteed services that were poorly done, and had told her theyd completed things that still were not working. She was highly upset and quite frankly, I totally understood her frustration. During her rant I overheard her mention "this type of service is clearly why this location only has a 1.5 rating".. WOW! Had I known any of this I never would have approved the work on my truck... Certainly after my experience today there is ABSOLUTELY NO WAY that I can trust the judgment, the word, or the professionalism of this particular location. I would rather drive the 45 minute distance to the alternative Firestone than to be taken advantage of and manipulated by this location, just for the sake of convenience. NEVER AGAIN!

Andrew L

They asked me how long I owned my truck and I told them I just got it about a month ago and have not had any service done on it. I did this just to see what they would do. I needed tires and an alignment for sure as I really just got done putting a new rack and pinion in it and taking it through a few mud puddles to make it dirty so they did not know it was new. They came back and said I needed new inner tie rods(just replaced with the rack and pinion) new ball joints that were pretty new, and new front wheel bearings. They were going to charge me almost 4k to replace these. so DO NOT GO HERE UNLESS YOU WANT TO BE RIPPED OFF. The Firestone in HIRAM is SOOOOO Much Better. This is where I took my truck and I even showed them the quote the other firestone did up and they laughed and said they would give it to the DM.

Nyzeera Green

Just about everyone here at this Firestone is rude and unprofessional. The only person I wouldnt mind doing business with is the manager. I dont believe I am the only one because he is always so busy with other customers and their complaints every time I come in. My car was in this shop for 13 days. Wrong parts were ordered for my car, the gentleman handling my issue was not doing what he was suppose to do with my insurance agency and after I got my car out, it was still leaking. When I bought it back EVERYONE was extremely rude. When wanted to ask a simple question, I was told "your gonna have to wait a minute." I am not impressed with this service and will not be coming back. I have many friends who ask where they should have services done, because of my line of work, and I will not recommend this Firestone.

JAE Morris

My husband told me my tires were all 12-15 lbs low. When I couldnt find a working air station I went to Firestone. Very nice man inside showed me where to take my car. VERY nice young man tells me he needs to get the tire specs off the label on the door. I told him my husband said 45 - 50 lbs. He said the label on door said 32 lb front 29 rear (or maybe vice versa) He aired the tires to those amts, I tipped him $5 that I dont begrudge him even though he was mistaken. The cars ride was very bouncy on the way home. When I told my husband he said the side of the tire says 45 lbs and the label on the door means nothing since Honda didnt make the tire. I got the car aligned here and was pleased with the work and experience. They are professional and good at explaining technical things

Anonymous User

Chose them for a simple oil change, not a good idea. This is not their strong point, Ill never use them again for this service. Charge was MUCH higher than other local businesses who do the same thing, they said they would check on other fluid levels as part of this service - they did not. The sticker to let me know when I need to change the oil again was not touched,nor was the computerized monitor my Honda uses. They do not seem to respect their customers, the length of time it took to do this simple thing was close to 3 hours - and they ordered lunch to be brought in for them while I waited in their waiting room. When I complained they immediately brought the car out, and I took it elsewhere to have their work checked.

Anonymous User

Went in to buy tires. I had already looked online at the tires they offered for my make and model so I knew which ones I wanted. After the salesman pulled up my cars profile, he insisted that the only tires that would fit on my car were the most expensive ones listed. After I requested the less expensive tires, he told me they couldnt put them on my car. I am a 20s female and felt like he was trying to take advantage of me. I know better than to believe that their own computer system would pull up the wrong size tires for my car. Took it to discount tires on the other side of the mall by Dillards and they had no problem putting on the tires I requested and did not pressure me at all.

stephanie maro

Wish I could give less than 1 star. Absolutely horrible customer service. 150 miles from home, had a tire separate. Tried to put on spare, but the key for the factory locking lug was not in the car. Drove to Firestone, Manager Rich said no problem, leave it with us. "We do this all the time." After 2 hours, it was "cant do it today, we dont have the key", but we can have it done tomorrow. Tomorrow rolls around and they still dont have the key and no one seems to be able to do anything. Manager is not there. No one knows anything. Not willing to do anything. Their business is to change tires. What kind of tire store does not have the tools to perform their job?

Lauren Mooney

Oil changes take several hours. They also do free check engine light scans and that takes them almost the entire day. If I didnt have my tire warranties etc there I would go to another place since they dont care about customers. I used to leave them with my spare Honda key and they once switched it with another persons key by accident so I had to drive all the way back up there to trade the keys out. Unorganized and unprofessional. Make plans for the entire day if you plan on using this location since your car will most likely be there all day.

Robert Horton

We were coming back from a wrestling tournament on a Sunday a long way from home caring wrestling mats. We hurd a big pop! We got a flat tire on the interstate. Call Firestone. Harold answered the phone said they would stay open and wait for us. Matt was waitng to help. 10 mins and we have a new tire! Thank you Mat and Harold for staying late to help us! ! get our tire fixed and made us on our way thank you so much your our heroes