U-Haul Moving & Storage of Douglasville

Address:	9416 GA-5, Douglasville, GA 30135, USA
Phone:	+1 678-838-0121
Site:	uhaul.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 51

Reviews 5

Dawn Quarles

How about a zero! We rented a utility trailer for 6 hours since that was the least amount of time. We did the pick up and had it back to them by 8 PM. Since they had closed, we put the contract back into the night box and left. That was June 1st. Now it is June 7th and my husband got an email that we owe them an additional $87.67. They are saying the rental took place on the 4th! Now due to the messed up dates, they are trying to charge more money! For what? We paid what we owed when we rented it! We parked the utility trailer where my husband was told to put it when we brought it back. Within five minutes of receiving the email I was trying to call them about it. Cant get anyone to answer the 800 number provided, so I sent an email requesting a copy of the contract to be sent in order for us to provide it to our attorney. Not messing around with people trying to be crooks, or trying to charge us for the employees who did not do their job correctly. There is NO WAY we should still have to pay anything else for a trailer. Add on- Finally made contact by calling the Douglasville store directly. Told them I wanted to speak to a supervisor, and was put on hold by Sarah that put me back in que, and when someone finally answered, I told them I was holding for a supervisor. I explained what was going on and why I was so upset. Leigh put in a dispute and I mentioned the other reviews I had seen on here, and wishing that I had looked at it before I had rented the trailer. She said she would pass that along to the district manager too, and within 2 hours (I as originally quoted 72 hrs) I had an email saying the charges were taken away and the account was clear. Hope they go to this store and fix the seemingly constant issues (based on previous reviews) of being overcharged and then treated poorly when customers complain about it. Its just not a way to run a business. Glad it is fixed, but wish I had not had to worry about it to begin with if people had simply done their job correctly the first time.

Trenda Jones

My husband & I went into this location to rent a van to move a full sized mattress we had just bought at At Home back to our apartment. Brandy helped us with our rental & promptly charged my debit card for a 1 hour retail just short a few dollars of $100 which is absorbed because I wasnt notified how much I was fully being charged until after I swiped my card but what could I do? We returned to the store before 7 pm closing time to drop off the van & was told by Brandy to put the keys in the drop box as I asked her even though Im standing right here & she said yes theyll process it in the morning& if any fees are due back theyll be issued back to my card. Okay then. A week goes by & we enter the month of March I checked my account finally to see how much was refunded back & absolutely nothing had been. I called the store number which connected me to corporate to gently remind them on reimbursing me for the mileage (I rounded off to 35 miles but we only did like 20) at that time she informed me that I actually had a left over balance & still owed the store as I had the van for 2 days. I let her know we returned it the same night, a dispute was entered to refund us our money about $40-45 is what we were told over the phone additional truck fee, insurance & mileage. A week goes by & still nothing was credited back to my card. I call again still fed the same baloney, on 3/10 Brandy calls me to say Im so sorry they should have checked you in and not let this happen. What an insult this is all because of her any ways. Its been 3 and half weeks now that U-Haul store & corporate have said they would refund the money back & have failed to do so. My best suggestion is go elsewhere because this company or at least this location is a bunch of crooks. Ive called the store, left messages and even went to this branch to speak with Holly the manager & she has never called me back. Im so disgusted beyond words.

Tanaeja Anderson

I rented a storage unit the same day I was moving my things and they charged my card $82 and some change. An hour later my stuff couldnt fit so we asked to get a bigger unit and they wanted to charge my card again for $92. I told them to just charge me the difference but the rep said he canceled the first charge and that the amount would go back in a couple of days. 2 weeks later still havent received a refund so i disputed the charge with my bank and they temporarily gave me a credit until they completed the investigation. A whole month later my bank notifies me that U haul said it was an accurate charge and to not pay me back for the transaction. I called the u haul twice and they said they would leave a message for Holly (the store manager) to contact me the same day and it never heard back. So I went to the store and asked to speak to her. I explained the situation and she calls u hauls billing center. The person on the phone is telling her to tell me that they had already reversed the charge back to my card and I said they didnt. Then they told her to say they gave me cash back and i denied that claim too. So she ended up just refunding me the money back on my card which shouldve happened the same day they charged me. I dont know if its just this u haul in Douglasville or u haul as a whole that is scamming people fore their money but this is ridiculous. The same thing happened to my sister and her husband. So just be sure to get your refund that same day before leaving because they will try to pull one over on you if you dont.

Anonymous User

We called no less than 5 times to set up an appt to have a hitch put on. we were assured the parts would be ordered and that our appt would be on a Wed (the day before we needed to head out of town). When we called on Wed, we were told the equipment was not there, and given no apology, but a lot of attitude. the guy who set up the appointment was "off" on Wed. No hitch, no customer service, a cancelled trip, and a lot of money wasted (cancelled hotel, etc). This place needs a serious customer service class (es).

Donna Libby

Will never deal with this facility for anything again. I had a hitch and wiring harness ordered and scheduled for a week. Called me after I had already dropped off my vehicle on the day the installation was scheduled (it had been there for more than 5 hours before they called) to tell me the hitch hadnt come in and that they didnt know how to install the wiring harness. They were very aware that I had a trip scheduled the next day which I subsequently missed. Worst service that I have ever experienced.