Firestone Complete Auto Care

4916 Jonesboro Rd, Forest Park, GA 30297, USA

Address:	4916 Jonesboro Rd, Forest Park, GA 30297, USA
Phone:	+1 404-720-8806
Site:	firestonecompleteautocare.com
Rating:	2.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 32

Reviews 24

Kimberly Russell

This place is not at all the best place at all. I spent 800 plus in this store. I had to keep coming back every week. The last time I came their they broke my driver side rim. NOTHING i mean NOTHING has been done about it. I called the corporate number for over 2 1/2 weeks. I have tride after time to get in contact with the store or district manager still waiting for a return phone call. No one returned my calls. This is the worst customer service I have ever had in my life. Im not happy with this sucky service I was given. I have all my paper work none shows a broke rim. The rims never had a problem and iv owned my car over two years. Never a rim problem. I wish this place would pay customers for their troubles. Because now its has broke it is unsafe to drive.

Kia Me Shia

I paid for an alignment with a 1 year warranty. I go back and try and get my tires straight and they refused to honor my warranty because my car is Old 99 and he insist that the alignment could be "something else," because thats how old cars are. Then he says you went over the mileage under the warranty. That was never specified when I paid all that darn money for the warranty. I will never give anY Firestone my money again. I felt as if they gave me the "women dont know any better treatment." Very Disappointed in this company with as much money Ive spent with them over the years, Id think I deserve better service.

flo osby

The worst experience ever. We all have choices. So choose not to take your vechile there I spent $510.09 there on tires. Had to return due to noise in back tire. Then I was informed that I need wheel barens that would cost over $800.00 my car is a 2016 didnt sound right. Needless to say took to another mechanic he said no wheel barens brought car to dealer. This firestone has broke my air tire scissor and bent my rim the scissor is Rolling around in my tire. Dealer is charging $866.00 REALLY Firestone

Renee Rollins

After many attempts of dropping off my car to get a quick oil change & told they were too busy, I finally got confirmation over the phone for an oil change today; was told it shouldnt take too long. I drive over & walk into the lobby to drop off my car. Garage was not packed, one person working on a car while three people inside & only one of the three working. I confirm pickup around 6pm (2.5 hrs away at the time) & was told it may be 7pm now or later. Just annoying so decided to go somewhere else.

Omid Bashiri

Dont take your car firestone if you want it fixed right. They charge you and they dont do a right job and dont honor warranty and blame the problem on other stuff. Take your car to kram tire on Moreland Avenue they have the best prices on tires and do a great job on alignment and everything else with professional and friendly staff. Firestone is a crook and they do not know what theyre talking about

Twindalyn Hunter

My visit with Firestone was awesome. I had to have my rotors and brake pads replaced. Sherman the man who assisted me was very professional and knowledgeable about what I needed. Sherman made it a pleasure for me to give my money to Firestone. My car runs like new. I am a very satisfied customer. Firestone has earned my trust.

Nicholas Swaim

Sat for about three hours. Went for an alignment and oil change. Was told after sitting 3 hours my car needed 1600 worth or work. My B.S. meter registered off the charts. Took it to another place and spent $20 to have issue corrected and my alignment taken care of. These guys are old lady scammers.

Ruby Smith

Great Experience at this particular store. Sherman is a great representative of what customer service is. Garland , my auto technician did an excellent job on my car. He well season. Something you want from your Mechanic. Thank you for the Great service. Ruby ,Azera

Chris

Each time that I come I have to make a second trip just to get the problem fixed... From a oil change (leaking) tires not properly balanced, parts no securely replaced... It cost me time and money to keep returning

Tom Nguyen

They never fail to leave hard to remove stains in your car. I told them I was hearing loud noises in my right front passenger wheel and from their "inspection", they blamed it on my shocks which made no sense at all.

FRED FLINSTONE

They suck! I took my cobalt 2006 for a check up, $90! They didnt fixed my car or problem. They just told me I would die if I keep driving my Chevrolet car. Their solution was: "take it to the dealer!".

Brian Harris

Ive been bringing my cars to Firestone for years and this is one of the best. I really like both the management and mechanics who take time to explain issues and options.

Monty Gatson

I waited forever to get an oil change when I went one Sunday. None of the technicians showed up. I did get a free oil change when I came back the next day.

DeVan Amor

I set up an appointment for an oil change a day in advance only to be told itll take an hour and a half when I arrived.

Kutana M

Worst experience ever . Do not ever go to this location Poor Poor representation of Firestone .

voxx49

They are not very good here. Had my heater core replaced and the heater doesnt work $750 dollars.

jared Burriss

Called and asked if they were hiring. Picked up the phone and hung up without saying a word.

heike braxton

Good customer service. Wait time is a little long. May just be me being impatient.

Cedric Wideman

The service use to be good now its a back and forth thing with your vehicle