Roberts Plumbing, Inc.

821 Dawsonville Hwy, Gainesville, GA 30501, USA

Address:	821 Dawsonville Hwy, Gainesville, GA 30501, USA
Phone:	+1 770-534-2373
Site:	callrobertsplumbing.com
Rating:	4.2

Location

Photos 68

Reviews 8

David Cook

Called Roberts Plumbing on August 3rd in the afternoon to schedule a plumber since we had water backing up in basement shower and I wasnt sure what was clogging the line. The dispatch woman was pleasant enough and advised that a plumber could be there first thing in the morning around 9 with a camera line to figure out my problem. The next day nobody showed up and I called at 10:30, the dispatch advised me that there was an early morning call out the plumber had to go to, fair enough, I understand. Around 1:30 pm the plumber showed up to assist me in diagnosing my plumbing woes. The gentleman was polite and apologized for the length of time it took to respond. He then went about asking general questions to figure out my problem, he advised if the clog was in our septic tank he could not work on it as Roberts Plumbing does not work on septic systems. I asked if his camera line could figure out if the clog was in the drainage line or the septic tank so that I could either have him do the work or call a company that could work on a septic tank. He advised me that he did not have a camera line after all. Since by his admission he had a 50 50 shot at snaking the line and solving my problem I decided to go with a company that was capable of handling septic systems in case the problem was indeed in the tank. My issue with Roberts was the charging of a $60 call out fee after showing up late and then being unable to diagnose the clog due to not having equipment that the dispatch claimed that he would have on him in the first place. Perhaps there was a miscommunication between the plumber and the dispatch before he showed up and thus he was not able to bring the appropriate tools. Either way I felt $60 for nothing was a bit excessive. If you live in the Gainesville area and need diagnosis or work done on a system on septic use Billy Bell, that company actually had the appropriate equipment. To the Roberts plumbers credit he was honest about not being able to do anything and saying there was no way he could diagnose my problem and he is the reason Im not giving 1 star.

Anonymous User

Had a outside spigot leaking and called Roberts Plumbing and talked to the Owner, next day he sent Brad out and repaired my leak. Discovered the vavle in the house leaking also so I had them replace the valves with a ball type valve and Roberts Plumbing did a very good job. The inside vavle and pipes are in my music studio and where painted black. Brad put the valves down where you could actually reach them and went above and beyond and even painted the new pipes back black which was a very big surprise. Never had a company go that far to WOW a customer. Great job and Great customer service Roberts Plumbing. Thanks for the good job, its hard to find these days.

Annette Bowen

I called your company late in the day on Monday, August 5 because I detected a leak in my water service line. Keith and his helper responded early Tuesday morning, and efficiently began the task of finding the water leak. My service line was almost 4 ft. deep in my yard and it was such a muddy mess. They carefully blocked out my grass, located the leak and made the repairs in an efficient manner. This was my first experience with Roberts Plumbing, but I will definitely call again if the need arises. Thank you for putting my mind at ease!

Ferrol Macon

I was having a home inspection done of a property I was selling in the Gainesville area. We had never had this issue but had a leak from upstairs tub coming through drop ceiling in the bedroom below. I called Roberts and they had someone out within the hour and I called at 4:00pm. We had the problems identified and fixed. I had to pay "after hours" rates but I was glad to because of how quickly and efficiently we got things fixed. Even the after house rates were reasonable in my opinion. I highly recommend this company.

cara thomas

Had a broken pipe underground that needed to be repaired. They came out and dug it up quickly. The repair took less than 25 minutes to complete and then another hour to let the glue dry. Parts were a couple of dollars. When I got the bill I nearly passed out. They charged nearly $450.00!!! They totally ripped me off. I just had a similar repair and got a different company to do it and was only charged $133. I will not be using Roberts Plumbing again.

Elliott Brass

Just wanted to say thanks for the wonderful service we received on Monday. Garry came on time and did all the work we requested. His work looks perfect. Everything works and we could not be happier.

Sherry Gandy

Had to call this company twice, and both times they got the job done in less than an hour which saved me money.

mark gruber

Great service! Fast & a fair price. No hidden fees. Highly recommend this company!