Ulta Beauty

Reviews 3

A

Anonymous User

Management was condescending, rude, and utterly unhelpful when issues arose, and the salon "designers" are ignorant, bold-faced liars. I have never been less pleased with a salon. I am a caucasian female with super frizzy, poofy hair. I do not blowdry or use a flat iron more than once a month IF that, nor do I dye my hair or do anything detrimental towards it. It is just naturally this texture. Fed up, I decided to have it chemically relaxed as I have done in the past. I go for a consult, the stylist concludes my hair is not damaged, relaxer process began when I came for my appt. She put it on and immediately washed it following the application-- I have been told by multiple stylists that that is WRONG and it should sit for utmost effectiveness. Afterwards she blowdried my hair straight-- slick with the grease they put on my scalp and subsequently doused my whole head with during the relaxing-- and then asked how I wanted my hair cut. I told her a trim, with "razor cut" eye-crease length bangs and even showed her a picture. I left the store with horribly crooked, wayyyyy too short ugly betty bangs!! They insisted that is what I asked for and that my hair was how it was supposed to look when I came back two days later after washing my hair and discovering that the relaxer more or less washed completely out, leaving my hair as fluffy, frizzy, curly, and generally everything but relaxed. My hair looks like an electrified overgrown brunette poodle with ugly betty bangs from hell. The stylist who did my hair insisted I had asked to have my bangs cut above my eyebrows and that the relaxer worked. They refused to help or offer any solution at all and my mother (who paid for the relaxer and haircut) persisted until today, Erica, the store manager, finally offered to do an alternative treatment, Coppolas Keratin Smoothing Treatment, as long as we paid the difference between what we paid for the relaxer and how much the Keratin treatment cost. We agreed and were glad to have the issue resolved. She told us to call her back at six and shed have the price difference ready because shed have to figure it up. We called back to find out she was going back on the agreement and refused to do the keratin or even fix the bangs. My mother called her out on the backpedalling and she finally decided to very very rudely give us a refund rather than try to fix my hair, which is all wed asked for; there had been no mention of a refund prior. I will never go there again and will show a photo of my hair to everyone I know so that they can see what a horrible salon this store has. 360 degrees of epic fail. Ulta, you are the weakest link. Goodbye!

JE

Jennifer Jacks

This store used to be really nice. They had all of the cutting edge beauty tools, trendy cosmetics, and the staff was always very helpful. Over the past couple of years the store has really gone downhill. They have moved everything around and the layout is very chaotic, messy, and hard to navigate. They havent restocked anything that was out of stock when I was there a month ago. People open products and mess with them, even though there are ample testers around the store. Products are scattered everywhere. And the tester palettes in the high-end cosmetics department are a hot mess. I wouldnt stick my finger in any of those palettes. Today I was in there and desperately needed to ask someone a question about a product I was looking for, but wasnt sure if it had been discontinued. I couldnt get a single person to help me. One lady was stocking a shelf right next to me. She kept hollering over to a lady stocking a shelf on the other side of the display, so I didnt want to interrupt, as they were discussing the displays. So, instead, I stood there trying to look like I obviously needed help. No dice. By the time I realized I would actually need to speak up, the lady stocking the shelf had walked off and was gossiping with another co-worker and a customer who wasnt even asking about a product. Apparently they all knew each other. So they just stood there blocking the aisle so I had to walk around to the other side and tried to catch up to yet another employee who was assisting a customer. When the customer thanked the lady for her help I breathed a sigh of relief. Perhaps I would *finally* get some help. Meanwhile the gossip mill is still grinding away at the end of the Urban Decay section. Just when I think Im going to get some help, the employee started trying to talk the customer into buying more products and started showing her each product in the line, describing them in great detail. I walked off and headed over to the other side of the store. Took notice of no less than eight employees wandering around aimlessly, talking to each other. I couldnt get anyone to help me. Then theres the checkout. A narrow, cramped area where customers are corralled in line like livestock only to be greeted by a ditzy, albeit friendly, cashier. I cant say if their salon is any good, but I do know the absolutely worst cut and style I ever had done was at the Ulta salon on North Point Parkway in Alpharetta, GA. But at least that location is a good one. The Barrett Parkway Ulta has just gotten really janky over the years, so Ive decided if I really need something high-end Im ordering online.

LI

Lisa Nolen

This was my 3rd and final visit to this Ulta, which is upsetting because its the only one in my area. Each time I visited the store I left saying "never again." First and most important Ulta need to teach their associates the importance of their customers. I dont expect the red carpet when I walk through the door, but do expect to be respected. I work for a retailer and we operate from an inverted pyramid perspective in that our customers are absolutely the most important aspect of our company. When a customer walks through Ultas doors they shouldnt just received an absent-minded "Welcome greeting from a cashier who could no more tell you if the customer was black, white or zebra. On all three of the trips to this shop Ive had to maneuver around chatting associates, all of which diverted their attention by positioning their backs to me. Dont want to help me? Thats fine - but get out of the way! This last trip was on my lunch hour. I was the third person in line with one person working the cash register and another associate standing behind her chatting her up so she couldnt focus on the customer. The cashier is chatting with her associate rather than making eye contact with the customer, instead of engaging the customer in conversation as to their experience in the store, if they found all they were looking for. The cashier turned to the chatty associate to ask if a coupon that was mass issued to a customer was eligible. The cashier decided the purchase wasnt eligible and the customer had the same thing I did. Once I arrived to the register (24 minutes later) I reached for my phone for the coupon and the cashier began stating it wasnt eligible. I asked her to tell me why it wasnt. The chatty associate said, Oh, its eligible." So I was discounted 20%, but that customer ahead of me was not. This type customer care is inexcusable. I have a mind to write Ulta and offer my services as a secret shopper with my phone recording the experience. They pay a pretty penny to rent that retail space and if it were my business I would clear the lot of them and hire people that actually understand the value of customers.

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