United States Postal Service
| Address: | 4370 Lawrenceville Hwy, Lilburn, GA 30047, USA |
| Phone: | +1 770-923-3391 |
| Site: | usps.com |
| Rating: | 2 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–12PM Closed |
Location
Photos 1
Reviews 9
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Terrie Reuvers
If I could give this post office negative stars I would! Everyone is correct. No one there cares at all, the postal workers are lazy and will do anything to not get out of their truck. I had a package that was tossed into my bushes. It was there several days before I even saw it. The mail carrier pulled into my driveway and tossed the package. Now, they refuse to deliver my packages to my front door! I have complained an unbelievable amount of times about this. They drive down the driveway and leave the package in front of the garage out in the open without any shelter. With my garage you have to turn right to pull in. My husband (in his truck) didnt see the Swiss Colony package one year and drove right over it! Smashed cheese. Post office didnt care. Swiss Colony re-shipped at their expense with no charges to me. Phone is always busy and who has time to sit and redial for over an hour to get someone on the phone? Wish someone cared about what happens at this location.
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Mike Pantelakis
Never using this post office again. I ship tennis racquets frequently and there is no box to accommodate such an object. 19/20 times I have used two priority mail boxes to accommodate my needs and I pay for shipping based on weight, using my own box as if its not a Priority Mail box. This same post office was out of priority boxes so I did the same process with the express boxes which is the same exact box but different color. A "manager" that decided to "help" me today said this was not possible although I had already paid for necessary shipping based on weight. Rude, entitled, and in general not someone who should be working around people. I only wish I had this persons name so that I could make the rest of the general public aware. For your future shipping needs, please avoid this post office like the plague and instead use the Mail and Package shop in the Kroger shopping center a mile away at the corner of Beaver Ruin and Lawrenceville Highway.
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C Walker
The ABSOLUTE WORST Post Office in America. Forwarded my mail because I moved and the idiots continued to deliver mail to old address. I called and informed them that I had packages that were showing delivered to front porch and postmaster assured and promised me that he sent a carrier out to get this package. A week and a half later next door neighbor says package is still on the front porch. I have witnessed their carriers throwing packages onto peoples front porch, leaving packages in the rain when there is a covered porch by front door, packages literally left on the curb leaning against my mailbox, and several other things! Horrible customer service and lazy, lazy, lazy! If you dont like your job quit! Do not punish the customer because your upset about your job sucking. Want more money get a new job, but if you wake up and go to work give it 100% and do your job!
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Monica Dunlap
Im so over this got damn post office. For well over a year Ive been getting others mail. My address and the other peoples address are similar.. same house number, different street name. Ive called, Ive gone to the office and still the same damn mess. Today I was expecting a package. I tracked the package and it said it was delivered at 12:49 p.m to my home but get this, the carrier didnt deliver my mail until after 2 so where is my package? Called the office after several busy signals I finally spoke to someone. She got the tracking number and was even sorta baffled that it says it was delivered at 12:49 but my mail was delivered after 2. She took my info and said she would call right back after she spoke to the carrier. Here it is 6p.m (closing time) and no call back. This just goes to show that they care nothing about their customers!
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duffys mom
Trying to intercept a package, they were extremely rude. The next day when I went to the post office in person the clerk behind the counter apologized for the mix-up saying they did not understand why the package was not intercepted correctly, and if Id spoken to a supervisor it would have been intercepted correctly. But now its too late because nobody would help me over the phone. In fact the shipper even hung up on this post office because they were so rude, and now I am out extra shipping because we could not intercept the package since the person in the back didnt know what in the hell they were doing. Next time I will use ups because they care about the customer, and USPS doesnt.
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Mariusz Sobanski
Bad, bad, service. Supervisor Deanna Johnson (or something like that) was very rude. I wonder how she got this job. With those customer service skills she should be moving boxes not talking to customers. I had a problem to resolve and she just walked out on me in the middle conversation. She decided she did not want to help me, and just walked away without a word. I was speachless. I did not know if she is going to come back or not. Of course she DID NOT. I had to call her again with help of a clerk. My business spends thousands of dollars every month, just to be treated like this. No surprise USPS is broke. I will contact anyone I can to file a formal complaint about this.
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Tim Hord
Im going with a 3. One time inside the clerk saved me money by suggesting a different package and the same result. Id give her a 5. Unfortunately, I dont remember her name. The clerks vary from a 3 to 5 depending on the day. Finally my home delivery sucks. Mt mail comes anywhere between 1 in the afternoon and 7. Weve only been in our house 8 months. Its in an old established neighborhood; built in the 70s. One of the first things our next door neighbors told us is the mail carrier is completely erratic. There is no way to depend on it. They were RIGHT. Its so bad now I wait till the next morning to check my box. You know what I think my rating should be 2.
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Bibi Rivera
When Betty was my postal carrier everything was great! no errors! Ever since Betty retired , some of my mail that is being delivered, to my personal home, where I have been living for 13 years, now has yellow stickers on it and it is being returned as Not Deliverable as addressed! My address and I have been in the same place for 13 years!!! I have been calling now for over 15 minutes and there is no answer at 3:00PM... This is ridiculous!!! My new carrier places the wrong mail in the wrong mailboxes. And GOD FORBID if they have to get out of their truck to put something in the mail box! Then you wonder why the post office has such a bad rap. GO figure!!!!!
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Debbie DuPont
When a box that comes via USPS does not easily slide into the mailbox, Im told its supposed to be left at the door. I know, because I called the last time this happened (which wasnt the first time). I had a very hard time getting the box that was delivered Sunday out of my mailbox. It was wedged so tightly that I had to tear it some to get it out, and almost thought Id be pulling my mailbox off its post. It never happened in the previous 14 years when Betty was our carrier. Im posting a review this time, because the phone number listed is indeed constantly busy.