US Post Office

Reviews 3

JO

John Ward

This is the sorriest Post Office Ever. I have had two checks stolen from their outside Post Office boxes. Both checks were to be mailed to a location outside the state of Georgia. The first one was stolen in 2011 and was written to and addressed to a security monitoring system located in Wichita Kansas. The check had been washed with the amount and name of payee changed. The name of the payee was altered from "Protection One" to "Kelly Faultersak" of Stone Mountain, Georgia. She cashed the newly washed check at a 24 hour check cashing service. DeKalb county police investigated and pulled the tapes from the establishment and had her on film cashing the check using her own name. U.S. Postal Inspectors were alerted and an investigation was launched which was relayed to me by a phone call from a Federal Investigator. The second check that was stolen out of their outside box was in the middle of a row of three boxes at the street. This was stolen on 12/15/2013. I drove up to the box at about 11:30 P.M. on 12/14/2013 and deposited my mail addressed to a processing center located in Delaware. At 4:30 A.M. I got a call from a joker asking me if my refrigerator was running. This check was completely washed. The date on the check at the top had been backdated from 12/15/2013 to 12/11/2013. The payee name was changed to "Teatwan Burns" for the new amount of $1,997.63. He went straight to "Bank of America" on 12/15/2013 and opened a new Checking account in his name so he could deposit the newly stolen loot. He then turned right around and tried to withdraw all of the cash from the account he just opened. He made three separate unsuccessful attempts at this before I got a call from "Bank of Americas" Fraud detection department. He had forged my signature. Once I confirmed that I had not written the check, "Bank of America" froze his account and transferred the funds he stole back into my account. I reported this incident to the supervisor at the 5181 W. Mountain St, Stone Mountain, GA 30083 and found her to be rude with interruptions on every other sentence I spoke. She was argumentative with me saying that I did not know for sure that the mail was taken from her outside box. "No one else had any complaints about mail being stolen from the outside boxes." I ask her to review the security cameras outside the post office and she said that she could not do that. She was so defensive and argumentative that she had to get another Postal employee to talk to me. I had to remind her that her constant interruptions when I was speaking was rude and socially uncalled for. I told her that I was not personally out any money with this incident but was alerting them to a problem that they have refused to address. She refused to forward any of this information to the Postal Authorities and said it was my responsibility. The only good thing I can say about this Post Office is that the Postal employees working the front desk seem to be doing their best and my Postal carrier is wonderful.

TA

Tanya Barlow

This the WORST damn post office I have ever dealt with in my entire life of living. So on Nov 13 2015, I ordered an outfit and contour makeup set from amazon, for a Bday dinner I will attend on Sat. So Amazon had free 2 day shipping. The Item will be delivered on Sunday Nov 15 2015. I received an alert coming from amazon that the package was delivered on Nov 15 at 4:15 pm est. I was at home all day, no one came to attempt to knock on the door, let alone the package was not at the front door. So I received a second alert that all items was delivered at 4:15 pm 11/15/15. I checked my mailbox on 11/16/2015 which is Monday no package, checked with my apartment complex that advise there was no package delivered as well. So I contacted USPS Stone Mountain and spoke with a CSR which was a older woman. I advised her of my concern she stated that the package was delivered at that time. However the only thing she can verify is by GPS that will advise her where the items are located. She placed me on an extended hold. Someone else came back on the line to ask for tracking number and basically I had to repeat my self all over again. She placed me on a hold to check the status for me. When she came back on the line after waiting a total of 15 mins, she said to call back in the morning where they will advise the carrier and pretty much go from there. I called back this morning 11/17/15, a woman picked up the phone and slammed the phone down while I was on the line. Called back and spoke with a rep name Daryl. I had to repeat the entire story. However he seemed like the only one that wanted to assist me. What Daryl advised me after he researched my tracking info, is that the carrier delivered my package to the wrong address. The carrier delivered my items to the Apartment complex next door to my apartment complex. I find that very impeccable and very disappointing. However Daryl said he will call me back after 3:30p today to advise me of the next step. I waited for his call back, I never got one. Now what Daryl did advise is that amazon has a contract with USPS to just drop off the package and not sign for it, usually amazon is the one that will credit you back for something like this. However that would not be in USPS hands.However it is in the carrier hands where he delivers these packages. I feel that the company needs to hire employees that will simply do their job effectively and correctly. This is a huge inconvenience to me and im sure to others. I will be speaking with corporate regarding this issue. No customer should have to go through complete hell just to verify where their package is. USPS is too big of a company to hire C class employees. I Hope they see this. Daryl was the only Rep to actually assist me effectively and that I appreciate.

KO

Korre Mayweather

Worst customer service Ive encountered in a long time! I usually ship packages at FEDEX and they are always pleasant and know the meaning of good customer service. On the contrary, ROBERT HAS THE WORSE SERVICE EVER. He greeted me lazily and nonchalantly as if he didnt want to be at work. Then he did a horrible job of explaining the differences between the shipping/box types as they didnt have all their Priority boxes stocked in the lobby at 10:30am. I had a prepaid Priority label and needed a medium-sized Priority box but there were none in the slot labeled for them in the lobby. He seemed to almost hate to have to get a box for me that was just a few feet away from him behind the counter. Then he gave me tape and said "you gone have to tape that up and get back in line". What? FEDEX employees do this for you while youre standing in front of them! All the while I had my 20 month old daughter in my arms and this would literally take less than a minute for him to do. After taping up the box, I neglected to affix the label to it as there was no indication as to where the label should go on the box he gave me. After waiting in a long line again with daughter-in-tow, to my utter horror I ended up with ROBERT again (the queue feeds to 1 of 3 service persons based on availability)! I get to the counter and he says, "you need to tape that label to the box too", while motioning for me to get out of line again. "So, I have to get out of line to attach the label", I questioned. "Yeah, thats what I gave you da tape for", he responds nastily. I mean, how hard is it to tape the box up and affix the label while Im standing there? The irony is, while I was waiting in line the third time I saw another employee taping a box for a customer so I guess they arent all as bad as ROBERT! Ill never go to this post office again and I will be searching out the number for the Regional Manager or whomever I need to speak with to correct this poor service for future patrons. Im a business owner in this community and lets just say ROBERT is VERY lucky hes not my employee!

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