United States Postal Service
| Address: | 60 Postal Pkwy, Newnan, GA 30263, USA |
| Phone: | +1 800-275-8777 |
| Site: | tools.usps.com |
| Rating: | 2.2 |
Location
Photos 40
Reviews 9
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linda nguyen
This was the worst experienced Ive ever had to encounter at a post office! First off, I ordered a package that was over one week and still havent received it. The shipment was supposed to be delivered to a business and it never came. I drove to the post office requesting for tracking and this lady(who acted like she couldnt help anyone) insisted with this process. After I wrote down the tracking number for her she went to check then came back saying the people said it was already delivered. I said when?? She went back and checked and said on the date that was noted online and was placed in FRONT OF THE BUSINESS. Now can someone tell me ... if the business hours doesnt open until 10AM, why would you LEAVE SOMEONE PERSONAL PACKAGE in front of the door that has random people walk back and forth. It doesnt make any SENSE. I stayed calm because I knew it was not the lady fault but she got an attitude and said " here, write down your business street." NOTE, when youre frustrated you try to write down the correct road or street as requested... she looked at me and said ..." you dont know the street.." i replied " can you give me a minute".. she then rolled her eyes and continued with her attitude. I then confronted her and asked " ARE YOU HAVING A GOOD DAY!?"... I told her Ill contact the supervisor as I left, and she said she " was" the supervisor. I dont think anyone should promote a human being that doesnt SHOW compassion with other HUMAN beings when help was being requested. She acted like ive never been to a post office and even if i didnt IT WAS HER JOB TO ACCESS me not get a freaking attitude. NEWNAN POST OFFICE MANAGEMENT, YOU NEED TO CHECK YOUR EMPLOYEES ATTITUDE OR AT LEAST ALLOW A CUSTOMER SERVICE CLASS BEFORE HIRING. I am highly upset and disappointment. I should of requested who was the delivery person on that day because if you drop a package off youre supposed to request some kind of signature.. and not just throw the package in front of a business and expect for it to still be there.
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Vanessa Olson
The service here is horrible. There are always long lines and not enough staff to help out. They also lost a birthday package of mine that I sent out to a friend. ((Long Story Ahead)) When I went to the post office to see what happened to it, they told me my package was considered "Dead Mail" and when I asked what that meant, no one there could tell me. So after a google search (thanks google) I learned that they assumed I didnt have a return address or sender address, even though my information was accurate on the package. I even received the shipping label that they cut from the original box which was all they found of my present, to show that I had all the information. In the end, no one could help me and I was better off not going there in the first place. Also, when I tried to claim the $50 insurance that came with my package, they made it impossible for me to make a claim. It was just a horrible situation, and Im never going there again.
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Morgan Habbison
Was suppose to receive a package and it never showed up. The tracking says delivered but yet I do not have my package. Ive called them twice. The first day I called the lady I spoke with was extremely nice but told me that the carrier was not available and his substitute was in. Also that he may have left it....how do you leave it??? Second day I called, I was on hold for 30 minutes. The lady I spoke to seemed to have a slight attitude. I told her I called yesterday and spoke to someone who told me to call back if I had not received my package. She said well if it says its delivered there is nothing they can do. Im not understanding why someone would leave a package in front of a door instead of leave a note stating no one was home and they will retry delivery on another day or to come and pick it up at the post office. Common sense am I right? Very frustrated experience. New steps and protocols need to be in place because this is ridiculous.
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Ell B
Attempting to track down a package thats "been delivered and left in a parcel locker" that actually was not delivered and left in a parcel locker. After searching 20mins for a working phone number for this location, I decided to call the passport number. I have been on hold for over 15mins. The associate who answered the phone asked if I checked my mailbox for the locker key- I replied yes, twice. She then placed me on hold without asking for a name, address, or tracking number. Ive been on hold ever since. I understand its a busy time- but this isnt how issues are resolved. Customer service needs major improvement. When I made the phone call I wasnt upset, but now Im frustrated with the entire situation. I just want my package.
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Wade Murray
In did a postal pick up service, and no one came to pick up my mail. I received a confirmation that someone picked it up, but the item was still on my front porch. I called the Newnan Post Office first thing the next morning, and the person assured me that the driver would pick it up that day. Another day has gone and the package was still not picked up. After calling back, I was apologized to again and just told to call back. It shouldnt be this difficult if I did everything online...i also should not have received a confirmation that someone picked up the item if it hadnt been. Janky system.
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Tom Jaynes
My Wife and I came to the post office on postal Parkway on the 16th of December around eight oclock in the evening. We pulled into the parking lot and it was pitch black dark. The only light burning was the light shinning on the Flag. This makes for a very dangerous area. We both felt very unsafe as we made our way into the building and back to our car. It would be appreciated if someone could look into repairing or replacing the lights in the parking lot and on the road if possible. Thank you
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Sonny James
I take the time to go down to a the post office that is holding my package, which was supposed to be delivered on Sunday. Apparently I dont know my own address as they marked it down as undelivered (yet Ive received mail) Worst customer service ever... was 1st in queue and was asked to step aside to wait for them... waited 30 mins!! Before somebody spoke to me again! Then the cant find it...leaving disgusted. Would rate -5 stars if I could.
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Michael S
LIARS! Dont tell me that my package is with the carrier and on the way to me when its really not. I called to see if I could pick my packages up that were three days late and before I could even say my name I was told theyre on the truck out for delivery. Lo and Behold- my packages arent here. I mean, really? Cant even take thirty seconds to enunciate to me- instead of a constant stream of BS? This is the government at work......
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NONON Nonon
Unfortunately its the closet post office, as its ALWAYS crowded with long lines! Not enough cashiers open, ever. I often give up and ship from elsewhere. Also, dont bother calling them about your mail/ package specifications ( like requiring that youre home and please dont leave packages at doorstep) they dont listen! My mail has been stolen from them leaving my parcels. UPS is better choice whenever possible
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