The UPS Store

3721 New MacLand Rd #200, Powder Springs, GA 30127, USA

Address:	3721 New MacLand Rd #200, Powder Springs, GA 30127, USA
Phone:	+1 770-439-3006
Site:	theupsstorelocal.com
Rating:	1.9
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 10AM–4PM 1–5PM

Location

Photos 12

Reviews 10

Adamantia Paige

Professional staff, but not very tentative company/corporation. I dropped off a package on Friday @ 3:30pm (in Powder Springs, GA), with an expected delivery date of Tuesday. It wasnt PICKED UP until Tuesday @ 10:30am. Ive seen movement of packages at a faster rate in rural/uncharted roads of Texas and Georgia, than this "metro/suburb". After calling the "800" number on the site, and speaking to three different customer service representatives, they finally told me just to talk to the store that I did business with. Talk about passing the blame. To top it off, they kept telling me "you shipped by ground... the most economical way to send a package"... yes, economical in their minds, but still costly. I could have used USPS Flat-Rate, and still came out $10 cheaper than this "economical option", and it would have taken only 3 days. Besides the fact that UPS under-staffs their facilities/stores and shipping warehouses, they do not train their customer service support team to use all resources. Two of the people I spoke with went into an unprofessional tone and language before we even got started. The fact that UPS standards are so low, that training and professional development of their personnel has ceased to exist in CUSTOMER SERVICE, I can only imagine what the rest of the company holds as a "standard". Not to mention the fact that the value of the customer is long gone...this all makes me sick to my stomach as an HR Professional. Wake up UPS... you have competition that will make you count your blessings for those reliable Business/Corporate Accounts you currently have. When your individual customer base is gone due to lack of support or quality of product, and your business accounts move to your competition, you WILL reevaluate the quality of the work in your employees, the quality of the environment in which they work, and the expectation of the customer. All of it goes back to pride in their job, and sense of accomplishment. If you have dissatisfied customers, then your customer support team will have to deal with the inadequacies of the quality that this corporation stands by... even if the the customer "paid for ground". This will be the last time i use UPS.

Christian Turner

This location accepted my package that apparently was supposed to be scanned and generate a tracking number at the store. Instead I was told leave it at the drop off and was never given a tracking number or a receipt. No one can find my package, I have spent over 3 hours on the phone with UPS and no one can find my box now. I walked into this store with my box and a label on the box assuming they where professionals and would take care of my product and provide any additional instructions if needed. Instead my box with 470 items in it is now lost and I am stuck in a limbo of people who cannot help me. Not only will I never use this UPS store again but I will not be using UPS for my 20 other stores as well. Its unacceptable that a company this large has no contingencies in place to help customers when an employee does not follow the correct procedures.

Anonymous User

My wife called on a Saturday to verify that a package we were shipping to a doctors office could be paid by that office over the phone using their credit card. I came in that Monday to ship the item only to be told that they did not do that. When I asked why we were told we could on Saturday the young girl dismissed me and basically ignored me. Luckily my wife called the Lost Mountain UPS store and they were more than happy to help us. They told me that they have had many people dis-satisfied with the service at this location. The problem is with the help here and probably not that of the management ( I hope). I have had no other problems with the few other times I have used them, but I would rather avoid the hassle the next time and go a few miles North to Lost Mountain.

Suzanne Lorenzini

I have never had a bad experience. They have always treated me very nicely. Hopefully the person you had is no longer because the people I have interacted with have always been very helpful, & friendly. Sorry for your bad experience. Wish I had the name of the young man that I normally deal with, he is great!!!

Anonymous User

The service was horrible. The staff was soooooo unprofessional and disrespectful. They seemed to not have knowledge of anything i asked, let alone they didnt want to be there. I would not go there again and id recommend anyone else the same. Dont waste your time.

Amanda Lewis

They just tried to sell me a boom of stamps for 10.80 ( a dollar more than worth) when Publix, (143 feet away) charged me the face value of stamps (9.80) . Ridiculous! They have also been very rude on occasions. I am no an Ex-UPS store customer.

Katrina Epps

Dont go. WORKERS ARE VERY RUDE I went into the store at 3 15. Did not leave until 3 50. Waiting on an employee to get off of the phone to notarize a paper. The woman worker was very rude and would not give me her name.

Nicky M

Some of the worst customer service and unknowledgeable staff.. I ended up leaving during my visit there and shipping my package elsewhere.

Kate Wright

Staff has always been courteous and helpful.

Angel Branham

Just horrible