Barrow Body Shop

Reviews 3

LI

Lisa Denson

TERRIBLE! DONT EVEN WASTE YOUR TIME, ESPECIALLY IF YOURE SPENDING MONEY ON A RENTAL!!!! I have an Audi Q5 that is certified and still under warranty. When backing out of a parking spot, my passenger side mirror hit the concrete beam that I was parked next to. At Audis recommendation, I took my car to Barrow Body Shop for the body work since they are Audi Certified. I filed an insurance claim and Geico came out and gave me an estimate. The adjuster warned me then to make sure that I ask them if they could start on my vehicle right away before dropping it off because they have a reputation of letting vehicles sit with no work done so I called and asked before I dropped it off if they had the time to start on my car when I dropped it off on Monday. The receptionist said yes...that they always start on cars as soon as they are dropped off. I dropped my car off on Monday, 6/20/16. Tuesday afternoon, hadnt heard anything from anyone. I called and left Jake a voicemail.. no response. I called back and the receptionist left a message with Dave to call me back.. No call back. I called AGAIN and finally was able to talk to Dave who said that hed been in touch with Geico and that their estimate was too low for the work that needs to be done and that Geicos adjuster would be coming out to meet him on either Wed or Thurs. On Wed, I happened to drop by the shop to get something out of my car. I thought that it was going to be a quick stop. They didnt know where my car was located on the property. After looking for a good 20 mins or so, they finally "found" my car. While I was waiting in the shop, they mentioned that the Geico adjuster had stopped by so I assumed that Dave had spoken to her about my vehicle. Fast forward to Friday, no calls from Barrow on Wed, Thurs, or Fri so I called Barrow to check on the status of my car (cause surely theyd come to an agreement with Geico by now). Dave states that he had not heard from Geico and were waiting on a response and that they could do nothing with my vehicle until they hear from Geico. I called Geicos adjuster who said that Dave had JUST emailed her today (Friday). Dave previously told me on Tuesday that hed spoken with Geico. Therefore, I called Barrow back and said Im coming right now to pick up my keys and my car because I dont do business like that. Id been paying for a rental car for 5 days and he lied to me....Arrived at Barrow and Dave walks up. I said Im here to get my keys and my car because Geico told me that you JUST contacted them today. Dave says No, Geico just assigned the supplemental claim to the adjuster. I said, Ive been paying for a rental since Monday and NOTHING has been done on my car. At this point, Im leaving with my car. My point is somebody is lying either Barrow, Geico, or both... BUT Dave let my car sit Wed, Thurs, and would have been Fri, Sat, and Sun with no phone call. Even if he called Geico on Tuesday like he said he did and expected them to come out on Wed or Thurs and realized they did not, then a phone call should have been placed to me... Not just let my car sit while Im paying out rental car money. Barrow is not getting my money, not today, not tomorrow, not EVER. Bad customer service! Oh, forgot to mention. When I first arrived at Barrow to do business, I went to the Wrecker building by accident. There are two building side by side. There was a man and a woman there. They were both on the phone.. The man got off the phone and LOOKED RIGHT AT ME AND DID NOT ACKNOWLEDGE ME AT ALL! I had to wait until the lady got off the phone to ask me if I needed help. I should have known I was in for a bad experience right then. The only thing nice I have to say about this business is about the receptionist. She is really nice and helpful. I enjoyed what little bit of interaction that I had with her.

GI

Ginger LaBlanc

Earlier this year I was hit by someone who was driving a Hertz Rent a Car. I followed protocol and did 3 estimates. It wasnt until my third estimate that I realized that Barrow Auto was the shop that was going to fix my car. (meanwhile I had to have a lawyer write Hertz a letter to accept responsibility for the negligence) Brian Hinton over at Barrow was my heaven on earth Angel. He was the only one who explained what happened to my car and why my Jaguar XF drove like a 77 beat up Chevy. Mr. Hinton made me feel like I wasnt getting banged out job or 2nd hand work. He was the only one who offered to work directly with the adjuster at Hertz to get my Jaggie purring like new. .. During this whole ordeal with Hertz I felt that Brian was an advocate for me and not just doing a wam bam thank you ma’am job on my car and definitely not for the money. The process was a little long but he explained how the rent a car people can be and his words were true. Hertz just about left me stranded it came to the point to where Hertz started to become the enemy (remember now it was one of their clients that hit my car...you would think the pressure would go to the person at fault and not the person who got hit). Brian and the Barrow team stuck with me every step of the way. My car was fixed with genuine Jaguar parts and she is driving remarkable. I myself have been in the car business and can tell when a car has been hit. The work is A plus you would never be able to tell that the car had any work done on it. She looks like when I first got her. Words cannot express my humbleness and gratitude to Brian and the Barrow family. I as a consumer recommend Barrow with no hesitation. Proof is in the customer service and workmanship and they have exceeded my expectations in both areas. In making a decision where to get your car fixed do not I repeat do not second guess the option to have Barrow Auto restore your car. The experience was unfortunate but its apart of life. The blessing was the experience I had with Brian and Barrow….Thank you Guys…Melissa Powell

JO

Joseph Butler

I dropped my Avalanche off to Barrow Body Shop after being referred by a friend. I had rear bumper damage. They failed to contact my insurance company for nine days after I dropped the truck off so I had to return the rental car and I have no transportation. 21 days later Barrow had not even started work on my truck and when I went to pick it up every warning light on the dashboard was on (abs,traction control, check engine, parking system) none of which were on when I dropped the truck off. They never contacted me once and now I am forced to pick my truck up unrepaired and will not likely be able to get it fixed as I am already at a $2,000 loss from missing work and paying for a rental car. The initial repair was estimated at roughly $2,000. I obtained a number of estimates from other shops all of which stated it was a 4 day repair job max. Barrow is horrible and if you take your car there you are putting yourself at risk for additional repairs as well as lack of service and communication. I dealt with Mike Waldrop and he lacks any communication skills or customer service as he never contacted me once in the 21 days he had my truck, NOT ONE CALL. DONT USE BARROW UNLESS YOU DONT NEED YOUR CAR FOR A MONTH AND CAN AFFORD A RENTAL CAR FOR A MONTH!!!!!!

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