Precision Tune Auto Care

Reviews 3

T

T Joyner

I dont even want to give these people 1 star. I visted this location over the summer for an oil change and a check up because my engine light was on. Before getting to the location I applied online for a line of credit with Precision Tune. I was instantly approved. Fine print stated to and make sure the locations accept the Precision Tune card. I checked on the website and also asked an employee at the store if this was an acceptable form of payment. I got confirmation that the card was accepted on the website and with the in store employee. After inspecting my car, the mechanic told me I needed a new seprentine belt. Because the belt was worn and I need my car on a daily basis, I told them to go ahead and do the repairs along with my oil change. I chose the premium oil change where all my fluids were supposed to be topped off. Fast forward to the time to make the payment. No one in the store knows how to process my payment with the Precision Tune card. An hour passes and eventually the owner comes and she ALSO is not able to process my payment. The owner eventually tells me the card is not accepted. I ended up having to set up a payment plan within the store. The owner was very insulting and insinuated that I had intention on charging up the credit card and not paying. I sent a corporate complaint. Only got a response saying the email would be forwarded to someone else. Against my better judgement, I went back to this location b/c of problems I was having with the belt they installed. Also it was time for another oil change. I spent two hours there b/c they were working on this belt again. A mechanic came to talk to me. He told they went ahead and put another belt on free of charge(Im thinking "sweet!") and change my oil. I felt like they had redeemed themselves from my last bad experience. Two months pass and I notice my car making a strange noise when I accelerate. Next thing I notice is my oil light pops on. I stop and check my oil. Absolutely NO oil on the dipstick. I go to the store buy a few quarts of oil to put in the car. The noise immediatley goes away. I have no idea what these fools at Precision Tune have done to my car. I had been riding around all that time with no oil. There was nothing leaking undearneath the hood or onto the ground. Only thing I can assume is that the oil was never replaced on my last visit. I went to another place for my next oil change. I told the mechanic about my car not having any oil. She then asked me "Did you have a serpentine belt changed recently?" I say "Yes howd you know?" Her response "Theres a box for the belt still underneath your hood." There was also no anti-freeze or wiper fluid even though the fluids were supposedly topped off by Precision Tune. I dont know if the mechanics at Precision Tune were just having an off day on my last visit. But I promise they will never get my business again and get another chance to screw up my car.

MI

Min Mack

1.0 star rating 7/29/2016 LONG REVIEW WARNING!!!! BUT this will save someone!!!! This started with a simple replacing of front rotors and front brakes. An estimate of 1 hour was quoted to me. I was first to arrive at 7:30 since they open at 8 AM. I got in expecting to be right out...So at 11:30 AM I began to question what was going on. Well apparently the Tech that did the back brakes (In record time mind you 45 minutes) and recommended the rotor replacement in the front had apparently put the front wheels too tight. So this Tech could not get them off and bent my studs - Problem #1 They explain this to me and I agree to allow them to replace the studs at their cost. Moments later I hear banging. A hammer is being used to knock the old studs out and not an impact wrench -Problem #2 By the way as opposed to removing the hub they are doing this work with the vehicle on the lift and essentially rattling my hub loose with every blow!!! - Problem #3 Now the Tech begins to put the new studs on the lifted vehicle by hand with the same hammering method I am appalled and point out to him that shouldnt that be done with hub removed from the vehicle? He answers that if he does them one at a time that he can get them in through the clearing in the dust cover. You would not believe the look on my face when I saw this! - Problem #4 I go to work and await a call saying that my vehicle is ready that never comes. I call them at 4:30 PM asking if my vehicle is ready. Long story short I am waiting there at 6:20 PM for the Tech to finish my car. He says it is ready and I drive off. I removed the cap from my wheel only to find TWO LUG NUTS rolling around inside the cap!!!! The next day the lugs are loose again. Forced to stop at another shop I pull the cap and their Tech tells me that there is nothing that can be done because my studs are in crooked!!!! A day and a half later the owner call and agrees to fix their mistakes!!. At 6:35 PM I was told that it was finished and began to drive it off of the parking lot when I heard grinding. Now I was on the main road at this point when I realized that I had no brakes whatsoever!!! Every light on my dash came on!!! ABS, Traction Control and Service Drive Stability all came on and bells were sounding!!! None of these were a problem. . I coasted to a stop by pulling uphill and proceeded to crawl back to the Precision Tune location. I got there as the Tech was about to leave. I explained to him what had just occurred and he said that it couldnt be from any of the work that they had performed?!?! He then said that he would need to look at it the next day and bleed the brake system. I was called yesterday at about 9:30 AM and told my vehicle was ready only to test drive it and find EVERY WARNING LIGHT ON and the wheels grinding. I now need new hubs because as Cadillac told any Tech should know that these hubs are not serviceable!!!

MA

Mama Mom

Never again. Our family used to faithfully take our vehicles to Ronnie at this shop for everything. He was honest, affordable and never once did I feel the need to question their integrity. Welp! Ladies and Gentlemen, Ronnie has left the building. Everything about my most recent experience there says it will be my last. We took my car there for a simple tune up. Not only was it complete less than an hour and a half after dropping it off, they did only a portion of the job. When I brought the car back to diagnose what they did to my now spitting and sputtering poor car (never did this prior), they wanted to charge me to look at it. Then, told me it was going to cost almost double what I was quoted initially to finish the job they never completed. Additionally, when I returned to retrieve my car, the manager was arguing with another customer about what sounded like a similar issue. This customer was ahead of me as we headed out the store. He was quite upset. Suddenly, the manager started charging up behind me as fast as his little hamhocks could carry him. He was screaming something about him going to jail repeatedly. I WAS TERRIFIED! I thought this person was coming after me, as I decided to take my car elsewhere. I quickly pushed the door open to run from this questionably unstable person. He started screaming over my shoulder at the other customer. The person told him to not get any closer or he would shoot him! Granted, I dont fully know what transpired between the two. However, I was caught between two people in a situation that could have easily got violent. I was scared to death! All because I brought my car back to have them diagnose what they did to screw up my car. Do not take your car here and expect honest, quality and above all safe service.

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