Neighborhood Tire Pros & Auto Service

Reviews 3

AS

Ashley Lake

The frustration I have with the costumer service at this place coupled with the lack of education on the employees part is indescribable. Yesterday I went here to get am emissions test for my second car which hasnt been driven in a while(about 4 months) and had some work done to it. When I showed up and checked in to have my car tested I was a little annoyed. Seeing 3 employees hanging out in their computer room, chatting away (which is completely visible from the waiting area) as I wait 30 min for an emissions test. Now clearly this isnt my first rodeo, Ive never waited 30min for an emissions test! Especially while 3 capable employees laugh away as if no work is needing to be done. Anywho, the test came back and I failed. I was shocked to say the least but my dad explained it was the lack of the car being driven after the battery was disconnected. The employees agreed. This is when the emissions tech tells us if we drive the car 50-100miles then it should pass. Since I have a busy schedule and 4 other things to do, having no other choice but to cancel plans and drive my car to put miles on it I decide to go on a 100 mile drive since this had to be done today. Before leaving the shop as I pay I ask Kyle, the store manager, if I need anything else when I come back later. He tells me abruptly and rude he cant help me I need to go to my tag office and deal with them. I wasnt even asking him to do anything for me, yet he was combative and quick to offer his advice (over and over I might add) that only my tag office could help me. Help me figure out if I need anything else when I come back..hmmmm, I thought. As I was leaving Kyle informed me and my family all retests are free within 30 days. So I left and I drove. I drove 50 miles one way and 50 miles back. Went right back to the shop and had my car retested. Kyle greeted us as we walked back in, acting like hes never seen us before (not 3 hours earlier) and when handing him the old paperwork reminded him that the retest was free. His response was " always within 30 days. Were here to serve you". Making me think my first impression was wrong of him. When they came back and told me it failed again I posed the question why. I had driven it just as was directed to us from their employee infront of their faces. When I asked why the employee helping us said I needed to drove the car 200 miles! I asked why it was told to us earlier that it was only 50-100. The employee seemed shocked as if he wasnt there when we were misinformed earlier. He was right there!feelings robbed of my day, all of my plans and my patience when he apologized I said it was fine just be sure his staff is all on the same page for the future. He walked away AS I WAS TALKING TO HIM! Before leaving to ensure the next test was free as it had been told to us from the manager Kyle, we were informed that only the first retest was free. When I told the employee that someone else had given us yet again misinformation he disregarded who told me because "it couldnt possibly be kyle". It was!! I walked out. My mom stayed and delt with them. They offered to give one more free retest, but I wont be taking it. Its not about the measly 14$ its about how we were treated. Ill gladly pay 30$ for an emissions at the place in downtown Lawrenceville like I did last year instead of going back to them. Kyle is a lier, their staff uneducated, there is no costumer service and their employees accuse you of lieing. There were 4 of us who heard Kyle say the same thing! Ill be calling corperate. DO NOT GO HERE!!

A

Anonymous User

Today, 5-29-09, I and my mother went to Nextire Auto Service Center at 2115 Lawrenceville Suwanee Rd, Suwanee, GA 30024 to take advantage of a sale they were running on an oil change. After being there nearly an hour, not unreasonable at all, a technician who appeared to be more of a supervisor/manager than a mechanic from the garage, came to us with a tray of fluids and said some of them needed to be changed/flushed. Those being the transmission fluid and brake fluid. I appreciate this service but it was not asked for. With this tray he brought out my 2005 Honda Elements Cabin Air Filters stating that they needed to be changed. He showed us mine and then showed us new ones in the box. Clearly a change wouldnt hurt. After he quoted us the price to replace the fluids and to change the cabin air filter, all a bit pricey, we decided to let my father who is quite handy with cars do it. The gentleman at the store said that my father would be "hard pressed to change the filter if he did not have the proper tool." Naturally, we think that there is a special tool needed, and we decide to allow them to charge us over $50 to replace the filters. We called my father and he said to try and stop them from installing the filters as that is an outrageous price, I did, not 5 minutes after speaking with the representative and he said it was too late, the mechanic was already installing them. I can understand this, he was doing what I told him I wanted. So I paid the fee for the oil change and air filter replacement, but have since looked up how to do it myself. There is NO special tool, you do not even need a screw driver. Honda has two pull tabs in the glove box that releases a cover and the air filters slide out. The representative also stated that the cabin air filter set cost over $20 for the part itself. They DO NOT, they run $10-15 for the set. People are putting the filters in themselves in less than 5 minutes. I do not appreciate being lied to concerning this service and, unless something is done to try and keep my business, I will NOT be back to this or any other Nextire Auto Service Center in the future. I and my entire family have been frequenting this facility since it was constructed well over 6 years ago. I will also be sure to discourage my friends and colleagues from using Nextires service too. In fact, I just went to see if they did in fact change my filters, which they did, but I check mine and my mothers element in just over 5 minutes and that was with the learning curve of never having done that before and figuring out how the tabs in the glove box worked. The only tool I used were my own two hands. How is that special?

NA

Nakeisha Evans

This has by far been the best automotive experience I have ever had since owning my Nissan Altima. Being a single woman and not having a male companion to ask for advice, or any help with car trouble, I have to rely on taking my car into a shop and praying for the best.On July 20th 2017 around 5:00 pm I was on my way to pick up my son from bandcamp. As I was leaving my driveway I heard a loud POP and then proceeded to hear a very loud scraping and scratching sound. Not knowing what had happened or how it happened, the only thing I knew to do was get to auto-body shop ASAP. This is when my experience began. Immediately as I walked into the neighborhood tire pro I was greeted by Kyle Tangle. After greeting me and asked me how he can help me, I frantically explain to him the experience, and the sounds I was hearing coming from my car. Not only did he display a level of concern and compassion for my situation he was very dedicated to finding the root cause of the problem. Once he did find the root cause of the sound he not only explain it to me, but walked me to my car and showed me what had happened. It was not coming from a brake pad or a rotor, however one of the BOLTS actually came out of the calibrator compressor (I May be saying that wrong,Lol) The main point of this story is not only was he very very precise about getting to the root of the problem, He was very professional and courteous and very considerate when it came to my inconvenience of not having a car for the evening and assured me that the car Would-be taken care of 1st thing in the morning and I would have it back by noon the next day. Not on only did Kyle go above and beyond the Call of Duty he took out time from his personal time , (off the clock) to go and get the specific bolt from Nissan that evening to have it in the shop 1st thing in the morning. This kind act displays a level of kindness, gentleness, and compassion that goes above, and beyond any customer-service that has been displayed to me in the past. I had My car back the next morning by 11:00 a.m. I WANNA SAY A BIG THANK YOU TO KYLE AND HIS STAFF FOR MAKING MY PANIC AND UPSET AT EASE.... I WILL MOST DEFINITELY BE BACK FOR ALL MY SERVICE. TWO THUMBS UP.... There are still good people in this world and Kyle is one if them.....

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