Royal Touch Car Wash & Detailing

1701 Weiland Rd, Buffalo Grove, IL 60089, USA

Address:	1701 Weiland Rd, Buffalo Grove, IL 60089, USA
Phone:	+1 847-808-8600
Site:	royaltouchcarwash.com
Rating:	3.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–4PM

Location

Photos 26

Reviews 17

Ekaterina Fomenko

If I could, I would give this place zero stars. Seriously. They made me feel like I was a homeless person without money who came to use car wash service for free. I will explain. It was my first time, I came and I had no idea how everything worked. I did not know that I should have driven all the way to the back and pay first. If I knew that I would pay for both inside and outside wash. I DO NOT HAVE PROBLEMS WITH THAT. I started vacuuming my car, because I thought I was supposed to do that by myself. The guy came, unplugged vacuum without saying a word and left. I came to him and he yelled at me "YOU ARE SUPPOSED TO PAY FOR THAT" Seriously, I wish someone could have explained me what the rules were. Im not a person who goes here and there to use something for free. I was really disappointed. Why do you have to be so rude?

hugo rojas

The worst service ever hands down! I went to get a car wash & detail. Honestly it was the worst experience with a car wash I have ever had. I paid $20 what included a wash, wax , and tire shine, and the wax job it ended up coming out worse then when I brought it in. On top of that the guy forgot to apply the the tire shine. What really upset me was that when I asked to speak with the manager he was very unprofessional and rude. He told me there was no refunds, however I didnt expect my money back. I just wanted my service done correctly and satisfactory as any paying customer would. Definitely dont recommend the place. I would give this place 0 stars if I could. Shame on you Royal Car Wash!

Brian Berns

Brought my car in for the mini detail after my little one stepped in dog excrement and trekked it into the car. My minor complaint is that they initially refused to clean a spot on the floor in between the back seats since it wasnt part of the floor mat. Kind of a silly thing to have to negotiate when youre paying for a detail. They eventually agreed to spray and wipe it off. I also had to ask for air freshener since they never offered it. It was late in the day but that shouldnt take away from the service you receive. Aside from that, they spent some time and did a nice job of getting my car back in shape with no residual smells or issues. Id go back.

John McCarthy

The automatic wash and heated drying system is really good. They used to do a pre-wash with a power wash wand but stopped that a few months ago. Not sure why as that ensured a completely clean car top to bottom. The 2-5 staff that towel off the cars swarm you after you exit the car wash and do an ok job. Its an assembly line and they put in minimal effort. Yeah, it sucks to have to earn money drying cars, but a little more effort and pride in your work would keep customers coming back and maybe make the tips higher.

Laurie Haas

Your company did a great job on detailing my car, but the Buffalo Grove location is HORRIBLE in answering their phone when trying to speak with someone!!! How about investing in an answering machine for your location or get voice mail service??? I would not come back to your location just because I have tried too many times to call with a question & no one picks up the phone!!! The excuse that the guys are out working doesnt cut it . . . very poor customer service!!!!!

Brett Whitney

For $119 and a couple hours, my CRV which recently survived a Toddler, came back spotless. Truly looks like a new car. They even pulled the seats ensuring the hidden places were clean, and scrubbed the seats successfully removing the stains of whatever Toddler juice that might have been. That included the ceiling liner with the splashes and gunk. Very happy, and will be back again; as well as recommend for your Toddler-mobile too!

Raluca Pop

Its 4:02 PM and The one in Buffalo Grove its closed and I have a monthly pass. I drove all the way here to get a carwash and to my surprise CLOSED!!! I dont really like the Buffalo Grove location anyway but this just made me close my monthly pass with you guys. The services were okay/acceptable , and I am being very fair ,but there are so many others out there with much better services then you.

Ori Israel

THIS PLACE IS A WAIST OF MONEY!! I paid $17 dollars and it was my first and definitely last time, the person who was cleaning the car was really crabby and they use really dirty rags to clean the cars and now the cars smells terrible, I didnt even get an air freshener which I paid for.

Daniel Gross

Royal Screw Job is more like it. For $27.00 including a tip I expect my car to be 1. washed by hand, not a drive-through and 2. to actually be clean on the inside. Cup holders full of dried coffee, sticky mess on the door handles, wrappers in the side door pockets. Not a fan.

Crissy wright

I just got my car washed at this location and their car wash ripped my back windshield washer assembly off my truck. When I called them to ask if they were going to pay to replace the manager stated that they are not responsible for any damage their car wash does to any vehicle

David Heald

Have used their services many times and am always pleased with the work that they do. They pay attention to detail, clean and dry the car thoroughly and I love the lemon scent they add when they are finished. Very reasonable prices. Give them a try if youre in the area.

Mia Lynn

I am so picky with my car and this was the first car wash that Ive taken my car to that has made me feel like it was in good hands. They were professional in every way and it was refreshing to deal with a company that treats its customers so well. Thanks Royal Touch!

Frank Leider

I have been to Royal a number of times in the past few months and have only good things to say about their service and the end product. I have found the employees to be helpful, friendly and very through. My car looks great and that makes me a happy customer.

Mark Andrews

I was excited after reading all these reviews, but my experience was just ok ... Maybe Im just expecting too much for a $14 car wash. They didnt vacuum the rails that my front seats sit on nor did they vacuum my trunk. I dont know if Id go back again or not.

Stephen Koch

They scratched my window tints during the detail, the manager never offered anything since he doesnt believe they scratched my tints.. This will cost over $100.00 in repairs so the only course of action would be legal for them to do anything which is sad...

Shimi Marom

These guys are the best!! They are so thorough you would think that the car they are cleaning is their own. Even if you purchase only the exterior wash, they will had dry your car right after the wash is done. Top notch service. I highly recommend!!!

Melanie Stroble

They did a great job on my car, although I would have liked better cleaning on the back windshield. I got the wash several weeks ago, and I can still smell the air freshener they put in! Ill definitely go back. :)