Firestone Complete Auto Care

2437 Randall Rd, Carpentersville, IL 60110, USA

Address:	2437 Randall Rd, Carpentersville, IL 60110, USA
Phone:	+1 224-293-0114
Site:	firestonecompleteautocare.com
Rating:	4.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 16

Reviews 13

Anonymous User

Called 3 big chain tire shops around the area to have 4 tires I bought online mounted and balanced. I had the pleasure of dealing with Brian and the manager Doug. Got a really good deal that nobody around could even come close to. I dropped it off and got it back one hour before promised time. Very proffesional service and good attitude. They did a complete car inspection free. With 44k miles on the car and original owner I knew the brakes pads had to be replaced soon. I went to pick it up and and was very surprised to see that the final bill had dropped another $20! Wow. My lucky day! I feel I got the deal of the century. I did get an estimate for all 4 brakes that need to be replaced and Im not gonna lie its expensive, but I know I have to get it done. I will have to go back soon whenever I have the funds to replace the brakes. But I just wanted to come on here and give my honest review of this Firestone location. Thanks to all the staff that worked on the car.

Binoe Savir

So far , so good. Staff are very professional and pleasant. My problem with other firestone stores is that they wont be upfront with you when it comes to wait time. I phoned ahead and asked for wait time and its been pretty accurate. Last time i was there, i needed a tire replaced. I was informed it will be replaced same day. i waited for about 20 minutes and was informed right away the tire wont be there that day- and i appreciate that. most stores will have you wait UNTIL THEY close to inform you the tire wont be there!!!! Came back next day and new tire was installed in less than 10 minutes! Thats service for you! Ill be going to this shop hereon and well see................

Mani Kandasamy

I had a major service due to some smoke coming out of Air Compressor. The Firestone team worked diligently to not only provide a great service but also with a great price.. After the fix, I took a car for a short ride and my steering wheel got jammed and I drove it back to the facility. The team figured out that it was due to rusted part in another area which was not related to work they have just finished but offered to get that fixed with no cost to me.. That is over and beyond what is normally expected. Great service, great price and great satisfaction.. Paul, Abel and Mike thank you guys...

Anonymous User

A honest business. Called regarding a hood latch that would not release on VW. Manager stated it was probably just "sticky" and to bring it in and hed have his machanic who had worked on Audi. Lot different response that what I had heard from VW who said it sounded like a costly repair. Took it in, for the look/see, ended up being "sticky", no charge for that so I had them change the oil and filters and for that got $10.00 coupon. Great Service and honest people.

Garrett Royce

Ive always received good service at a more than fair price at this location. The manager, Mike, is always extremely helpful. The sales staff dont pressure you into buying things you dont need (or even things you probably do need). The free wifi is decent if you get stuck waiting. The only downside is they get pretty busy at times, so try to make an appointment in advance. TLDR; Good service, good prices; a good place overall to bring your car.

Ashley Ann

Patrick was VERY helpful and informative and I had an all around great experience. I received a synthetic oil change and I also got new tires for my Toyota Camry amongst several filters. So it was a pamper day for my vehicle ! Had a bad experience at the lake in the hills location, this location and service has brought me back to Firestone, thank you!

Leslie

The guys that work here, are REALLY great! Honest and they really care about their customers! We stopped in because we had a really bad set of noises coming from the wheel of the car we were driving. They looked at it right away and helped us, immediately! I would completely recommend this shop! Excellent business and customer service!!

Rachel Schmitz

JUSTIN IS THE TIRE MAN YOU NEED TO SEE. IF YOU WANT TO GET GOOD TIRES AND GOOD SERVICE GO SEE HIM! AND IM IN THE CAR BUSINESS!!! DONT EVEN GO TO MY OWN SHOP FOR TIRES I GO TO JUSTIN!!

Napi Adrian

rip off for the parts and labor..$320+ just to change 2 spark plugs? that is wayyyy tooo muchhhh...

Traci Frisch

Everyone I talked to on the phone and in person were friendly even though they were busy.

Kevin Rewerts

Always professional, friendly and completely honest. Good value for the money

Jason Dionne

Friendly staff. Efficient work

Donnie Chapman

Extremely slow