Mount Greenwood Cleaners And bulk Laundry

Address:	3547 W 111th St, Chicago, IL 60655, USA
Phone:	+1 708-466-6202
Rating:	4.3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–4PM Closed

Location

Photos 10

Reviews 7

Jeff S

On May 9th, according to my Chase bank records, I picked up and delivered dry cleaning to the establishment. While doing this I was informed that I could pre-pay for the delivered dry cleaning. I was not give a ticket for the order because it was written on the old ticket. Mt Greenwood Dry Cleaners charged my Chase account $73.50 on that day via their Cube. On June 19th, I returned to the cleaners to pick up my dry cleaning. I provided my name and they produced one blouse that had been re cleaned. The rest of the order was not to be found. I was asked if I had a ticket and informed them that they did not provide me with one since it was pre-paid. Ashton informed me after another attempt that my cleaning was not there. He told me that the owner would contact me with an update and replace the items if they could not be located. No contact from the owner occurred. On June 21st, I returned to the cleaners with a photo of the debit to my bank account. I spoke with Audrey Kahne, explained the situation and showed her the photo of the bank statement. She searched her records and was not able to find the transaction in her files. I was informed that the transaction never took place and I was fabricating the entire event. My items were never returned to me and at this time appear to be lost. No offer of restitution was made and not further effort to rectify the situation is being made by the cleaners. She turned her back on me and went in the back of the store. She was quite rude and confrontational during the exchange. "We DONT loose dry cleaning " was her statement. That is clearly not the case. That is concerning but she can not even produce the record of the transaction even though there is proof that it did occur. Your response does not address the issue. The date of the transaction occurred on May 9th, not in February. I have since contacted the BBB and the Illinois Attorney General. I have also filed a complaint with the Federal Fair Credit Billing Act. As I stated to you in person and on the Facebook response you sent me, additional action is forthcoming.

Audrey Kahne

Drop your clothes off at Mount Greenwood Cleaners Now and this will be a great experience. My Father owned the building and 15 or more years ago. When he Managed the Cleaners it was top notch! Now my sister and I own it and he taught me all I know. Come in and let us show you how we treat our customers!

Chesty Puller

Couldnt pick up my clothes. Was told my the woman working inside that it would be 15 minutes until someone was there that could do pick ups. Well 45 minutes plus and still cant get my stuff. First and last time I come to this place. Absolutely the worst customer service.

rocio morales

Great service they so fast 1day service awesome price so cheap ! They give a city worker discount 10% And prepaid 20% total they gave 30% Cleaning service awesome Spot things awesome

John R

Friendly, fast service. Alterations I had done were fast and looked great

joyce vithoulkas

Best place and the ladies are really nice :)!

Anonymous User

Great service! Awesome!