Velasquez Complete Auto Care

5317 S Archer Ave, Chicago, IL 60632, USA

Address:	5317 S Archer Ave, Chicago, IL 60632, USA
Phone:	+1 773-284-9600
Site:	velasquezautocare.com
Rating:	3.3
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 7AM–5PM Closed

Location

Photos 66

Reviews 15

Rebecca Joy

DO NOT TAKE YOUR CAR TO VELASQUEZ ON ARCHER & CICERO. I took my car there in November to get my knock sensor replaced. They tried charging me for four hours of work when in reality it only took them a little over two. My dad eventually got them to charge me fairly. Then about a month and a half ago or so, I needed to get some work done on my brakes- had to replace the rotors, a caliper, and the pads. The other mechanic that I like I was fully booked, so we took my car back to Velasquez since theyre known for brakes and mufflers. Everything seemed fine until I went back to Missouri. Then I started having a scraping noise in my rear. I had a mechanic in Columbia look at my car and he said that my caliper in the right rear was bent. This was something that Velasquez had put on. On my way home for spring break, my check engine light turned back on. So we took my car back to Velasquez since the scraping noise was their problem and they needed to take care of it, and they said that the check engine light came back on because I needed to replace the knock sensor. I told them I had them replace it in November and they pulled up my receipt and told me that the part is not under warranty because they adjusted the price, when the reason why they adjusted the price was because they were trying to charge me unfairly. And they told me that the scraping noise was because of my wheelbearings and said that both sides need to be replaced, $220 each side- $440 in total, plus $320 to replace the knock sensor AGAIN. I told them that I wanted my key and that I wasnt going to have my car worked on there. I took my car to Teds Auto Repair next to Racine Bakery and he looked at it and told me that the wheel bearings were completely fine, my car was safe to drive after he replaced the knock sensor. Velasquez was just trying to get me to pay them more money for things that I didnt need to work on. Ive almost spent $1k at Velasquez between November and January and will not be spending another penny there ever again.

norman vanboder

Ive been going to Velasquez and sons shops for at least 6 years, mostly the Belmont and Mannheim ones so when i saw one nearby my new job, i didnt even think about it, i went. the first two times i came, they closed about an hour before their posted hours so i went out of my way both times to see the open sign turned on but no service. finally when my car was checked out, i was quoted for two prices $140 to exchange a flex pipe and the other one being with the guys saying my catalytic converter was no good, $330. I waited over 1.5 hours just for them to take 3 min to check this but w/e. When i had time, i went to their shop on Mannheim and turned out i was completely lied to. The pipe that needed fixing cost about 15$ which the guys gave me for free and the work took no more than 10 min. They charged me $10 and gave me a free burrito. Went to take my emission test today.. Passed with flying colors #unbelievable.

Leo Rodriguez

DO NOT GO HERE. This place charges whatever they want. Way over priced. Took a bolt on exhaust that I wanted welded on and the guy told be the exhaust was not for my truck. I ordered this exact fit exhaust that I paid over $400 for and the guy said he wa S going to charge $170 for the welding (which is about $50 more then average for this kind of job). I figured since I was here Ill just do it. He said this exhaust did not fit and charged me an extra $30 to add a 6 pipe. I just went to a different muffler shop and they pointed out everything he did wrong. I am going to take off my system and pay another $600+ to get it installed again. Horrible job from this place. Do NoT go here trust me you will regret it. My exhaust 6 back then what it should of been. I hate it. So embarrassed to drive my truck like this. Next week is coming off. I just lost $600.

Erick Calderon

Have used them in the past without any problems and they had fair price. Due to this I recently went to them to see how much they will charge to change out my stock exhaust for an aftermarket exhaust. The job would be easy as its literally take off and put on, with no welding required. They quoted me 3 different prices on the same day, the most ridiculous being when i was in person and they saw the car. (not an expensive car by any means). 250?! for a bolt on job? this is when i started looking around and saw that most of the recent reviews are true, they dont post any prices and they charge you what they feel like at the moment, very unprofessional. I walk right out the door and i suggest you stay away.

Francisco Villalobos

I was disappointed in the staff that operate there. They endure a lack of professionalism and customer service. The mechanic that I attempted to explain the problem with my a/c suffered inferiority issues. I still dont know how well it will operate with my replacement of my compressor unit and dryer unit installed. My automobile has a vibration while turning my a/c. Hope they honor my warranty if anything falls out with the system.

Abraham Crespo

Arrived at the shop and within 10 minutes my car was on the rack. The manager look at the vehicle, explained what was wrong (the source of the exhaust noise), and proceeded to give me a fair price on a replacement muffler. He also offered to repair another portion of the exhaust with the purchase of the muffler at no charge. Great service, good price, completely hassle free.

Luis Lopez

Worst place Ive ever been got charged $86 for just a diagnosis just to tell the same thing auto zone told me . They tried to charge me $700 just for a Throttle body change bought the part at Autozone for $165 and installed for $57 at iafterhours auto repair .Scams I dont doubt if the only good reviews are there own.

Monica Arriaga

Worst place ever I took my car there for one thing next day its damage again and I have to take it back again and theyre charging me again I do not recommend this place whatsoever you take it for something and they always mess up your cars for you to take it back again for something else its a rip off

Shaun Frazier

Wow...I dont agree with ANY of the other reviews on here! Ive been here quite a few times and had nothing but the BEST service! I always recommend them to anybody looking for a mechanic that does Dealer work at half the price of better.. Ive giving them 2 thumbs up!

Pepé Tapia

Excelente atencion de la recepcionista muy caro los servicios

Lizeth Bravalli

Muy limpio y rrapido me gusta el servicio.LO RECOMIENDO!!

Jesus Ortega

I dont recommend this shop because theyre replaced my catalyst & just 3 month later my catalyst is bad again.

Esteban Perez

Great service! Always straight forward with the things you need and dont need for your vehicle.

Ben Nemec

Friendly & Fast Auto Repair Shop. Price is good and I got my car back the same day!

marco espino

Fast and friendly service! Definitely coming back here again.