FedEx Office Print & Ship Center

5260 Northwest Highway A, Crystal Lake, IL 60014, USA

Address:	5260 Northwest Highway A, Crystal Lake, IL 60014, USA
Phone:	+1 815-444-9640
Site:	local.fedex.com
Rating:	3.2
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–6PM 12–6PM

Location

Photos 10

Reviews 13

Schelly Muphy

Theyre idiots. I live in Chicago but was visiting my sister and the fedex was close to Metra. Ive shipped to my best friend in Canada twice and know I have to fill out a commercial invoice on top of the shipping label. They gave me the shipping label and I asked the guy twice for the commercial invoice and he said we dont do that anymore, we just put it in the computer. I thought it was weird but whatever. I also thought it was weird that the package was the smallest and lightest Ive ever sent to that address but it was still as expensive as the others. I think he put in the wrong numbers. So I get to my sisters and they call back saying theyre missing the commercial invoice I had asked about TWICE! They say theyre going to email it to me and then have me fill it out and email it back. I give the guy my email address three times and he reads it back but still somehow gets it wrong...my sister had to drive all the way back to fix it and she had to leave her one year old home with me because of these idiots. Im giving them two stars because it actually SHIPPED, though it was a day late. They didnt even apologize. Not to mention it had to process through the Chicago facility anyway so I should have just done everything at my location. These guys are idiots. Wasnt even the same guy either but both employees.

Anonymous User

WOW, horrible. I was returning something that arrived the day before, and the Fedex lady told me they wouldnt take the box, because it didnt look stable. She said they can repackage it, but mentioned only 2.99 for stuffing paper. Forgot to mention that a bigger box would also increase the price. Unfriendly and not honest. Went to the UPS store in crystal lake, and not only did the lady accept the box, but she also made it a few inches smaller which saved more than 50% in shipping charges. Im never going back to the FedEx crystal lake location. Yuck!

Sulwana Hussain

Aweful customer service! Horrible!!! My dad had few questions, and the team member hung up on him. So if you have more than one question, get ready to be insulted. What is the reason to have customer service associates if they cant even provide you with basic customer service. I have worked in customer service for many years with big companies, but never have I treated or seen someone else treat a customer like this. Absolute BS

Bob Hanson

Ive seen this place at is zenith when it was a standalone Kinkos. The place was huge, had PCs, sort of mini workspaces. About 10-12 years ago they downsized and are now the standard FedEx Office store and they have what you need: Coopers, printing services, shipping. No bad experiences here.

raif tjessem

I use this FedEx at least once every 10 days to two weeks. They are always courteous, very helpful, and willing to answer/research any questions that I have. Their shipping rates are very reasonable, and I am grateful to have such a great company available in Crystal Lake.

Anonymous User

What a bunch of Morons! First they could not figure out how to print in color. If you are going to use them for your business needs you may find you have a better shot of going to McDonalds and asking the guy on the Fry station for help! Run dont walk from this place.

Paul 60triumph

I have had nothing but good experiences at Fedex Crystal Lake. The staff is courteous and helpful. Over the past 2 months I have had to stop in about once a week for copies or to drop off packages. Never a problem.

linda barrett

The stuff here have always been very helpful and efficient with my orders. They have a lot of multi-tasking to do and I feel the customers who come to this store can be rude.

Steven Plump

I use this location all the time for shipping and receiving hold. Nice folks even when it is crazy busy. Long hours open make it convenient.

Cortney Fowles

Always helpful with my copy/print needs. Even accessible through email. Send my projects all the time and are done usually within the day!!

Carrie

Ive ordered printing twice now and on both occasions the order was wrong, even after I called to confirm it was ready, HORRIBLE

John Malato

Always been quick and efficient. I print stuff here for pickup all the time and its always done early.

edgar castneda

I went to fednex and thos people rude to me