Salon Sophia

Address:	Salon Sophia, 132 Ogden Ave, Downers Grove, IL 60515, USA
Rating:	0

Location

Photos 24

Reviews 13

Fauzia Hussain

This was the first time I went to Salon Sophia. I had a Groupon for a 60-minute facial. The lady who did my facial (name started with a K, maybe Kerry) was friendly but very unprofessional. She talked the entire time and did not let me relax. 10 minutes into the facial after cleansing my skin she suddenly brought the steamer close to my face and as she did that, hot boiling water fell on my cheek and then forehead and scalp. She burned my skin so bad that I was hurting in pain. As I was explaining to her that I am hurting she kept changing the subject on me and started talking about something else. She kept saying "You are okay" when I was NOT okay. She had enough guts to tell me that "I was giving her a hard time". After burning me and causing so much pain, she actually said that to me. She either had the steamer up too high or did not know what she was doing. I dont know about any of their other services but I would definitely NOT recommend anyone to get a facial from there. VERY BAD BUSINESS. I now have a scar on my forehead thanks to them!

The salon itself is absolutely beautiful and Im sure they have some talented people working here. Unfortunately my stylist, Suzy, was the absolute worst. Shes completely unprofessional and I didnt once feel comfortable. Ive had some not-so-great stylists in the past, but she takes the cake. The fact that she was rude the entire time during my visit completely turned me off on the way she did my hair. She was constantly butting in to conversations around her and playing with her own hair during the service. She insulted my hair the minute I walked in and continued to talk bad about it during my visit. If youre going to give me helpful tips fine, but to trash talk my hair, unbelievable! I was mortified. I honestly have no idea how she has a job in the service industry. I will never be back to this salon based on the fact that this woman is allowed or feels she is allowed to act this way to guests.

ryan browning

This is a terrible salon with even worst customer service. I am a very laid back, relaxed and non-confrontational person that ended up in a fight at the end of my service. We agreed on a price at the beginning that the stylist changed at the end by more than 100% of what we agreed upon initially. My hair was ruined and fried and had to get it fixed a few days later after walking around embarrassed with ugly bleached out hair that I didnt ask for. I wrote a letter to the owner that never responded which is even more sickening. Please save your money and time, go somewhere that will do it right and fair the first time.

Alicia W

I went in for a Balayage and Bri did the worst job. I hadnt noticed until the next day, but I couldnt wear my hair down because the color was blotchy at my roots (she didnt blend it well or make it look even) and it had platinum and honey blonde throughout when the goal was ash blonde. I cant believe she let me walk out of there like that. She seemed more concerned with leaving for the evening seeing as how she was gone before I was. I had to go to another salon to fix my hair.

John Chamboullides

I have been a client here for two years. Tara, the owner, is fantastic at running the show. All of the girls, and just recently the addition of a man, are skilled, professional and very sweet. Katelyn did my hair last night. She covered my gray out-growth, took the brassiness out of my blonde, gave me a great cut (exactly what I asked for) and rocked out a gorgeous smooth blow out on my extremely difficult curly hair. Yay!!! Natalie W

Tanya Bhatia

I used to have hair that was 14 in long. Lindsay kept snipping away and now its above my shoulders. Once she realized her mistake she thought she would leave the front longer, past my shoulders, so I wouldnt notice so short it is. It sort of worked until I got to my car. 0/10. Would NEVER go there again.

Erica Mayborne

Ive been to Salon Sophia twice and have had Janna cut my hair twice. Both times Ive been highly satisfied with my experience. She spent a lot of time with me to ensure I was happy. I also enjoy the Aveda products they use. Ill be returning again very soon and would recommend others give it a try.

Bogdanna K

Great hours...friendly service... Jackie was awesome and easy to talk to..haircut came out super nice and no confusion with pricing... not pushy trying to sell product but gave informative suggestions. Friendly environment even hubby felt comfortable waiting for me. Will be back for sure

Breyanne Johnson

I love this place! They are environmentally friendly and they care about your hair like its their own. The vibe is always great and I would recommend everyone to come here.

Alex Brinkmeier

I absolutely love this place. I go to either Kaitlyn or Cassie--both are fantastic and everyone is so nice. Best haircut youll ever get for the price!

C Faith

Kaitlin cut and dyed my hair. She did a great job and had a bubbly personality! Worth the drive from Chicago to Downers Grove.

Suasn Hurst

Love this salon, always learning new techniques and keeping up on the latest trends. Best products and customer service great.

Loredana Sciortino

Great experience! Love it here!!!