Address: | 490 E Belvidere Rd, Grayslake, IL 60030, USA |
Phone: | +1 847-548-7007 |
Site: | abraauto.com |
Rating: | 3 |
Working: | 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed |
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Judy Cook
Over the years we have had work done at Central Auto Body. They did good work and stood behind their work. Since they were taken over by ABRA Auto Body the prices are higher and quality of work has declined and their "lifetime warranty" is worthless. I stopped there today to have them look at a bumper they installed which now has peeling paint on both sides of the bumper at the top by the wheel wells. Identical location - identical peeling. Theres a very bad scratch, which Im aware of lower on the bumper on the drivers side but there is NO peeling paint by that scratch. The representative looked at the peeling paint and said the warranty doesnt cover it because there are scratches. He couldnt explain why the location with the obvious, deep scratch didnt peel, but these two other locations did peel with a tiny surface scratch that could have been made with a fingernail and didnt even go through the paint. He went to get his boss to look at it, to confirm, but the boss just sent a message back through the first guy that the warranty doesnt apply. Too busy to be bothered, I guess. End of discussion. End of customer satisfaction. 7/24/16 I am updating my prior post: I was contacted by the district manager for the Chicago area (I think that was his title) who arranged to come to my home and look at the bumper. He agreed that there was a paint adhesion problem. He worked with me to get the car taken to a different ABRA shop (Waukegan) and repaired at my convenience - at no cost to me. He was persistent and helpful in getting the problem resolved. I give him 5 stars. The car bumper was repainted, my car was cleaned inside and out when I picked it up. Thank you, Tom.
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kathy perkins
They repaired the front end on my 2014 Chevy Malibu and when I got it back there was overspray on the entire car, the front drivers tire had metal on metal rubbing sound and the rim they repaired no longer matched the other 3 rims. When they repaired these items I picked up the car again and now the paint has fine scratches everywhere even on the glass. Before I left they tried to polish out the scratches in the paint and told me I need to wax the car to get rid of the rest which they caused. Scratches on the glass they dont know how that happened and I gave up and traded the car. Stay away from Abra Auto Body unless you dont care about the quality of the work they do.
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Sean Timms
Called regarding replacement carpet for my vehicle today. I asked specifically to speak with someone that may be able to help locate the carpet as its a hard one to find to have replaced... I was brushed off by the receptionist. These guys are pro someone has the knowledge and she was not helpful even to take my number to attempt to help a possible future customer god forbid I had a crash. This is so close to my. House. Disappointed and let doen here ..
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Matt North Burbs
Horrible Service, They screwed up a simple job that cost me more in the long run to get fixed. They blame it on themselves that they are too busy. Customers suffer as a result!!!! If your looking for poor quality, poor service and no communication...this place is right up your alley. I did get my money back after 5 weeks of headaches and an incomplete job.
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Abel Obregon
La persona recepcionista ni te saluda ni nada "O serán racistas "
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Richie G
Very satisfied with the work and communication. Said what they were going to do and did it. All good.
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DannyCabb 02
Great service got my car back quickly and the paint matched perfectly.
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jess aguila
Poor costumer service