Ulta Beauty

Address:	6517 Grand Ave, Gurnee, IL 60031, USA
Phone:	+1 847-856-1002
Site:	ulta.com
Rating:	2.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 46

Reviews 4

Anonymous User

I have gone to Ulta for a couple years now. I normally just went for highlights and it was okay. It was a lot more money for them than at other places and thought it would be worth it. The last time I went, I wanted a change and decided for a dark brown. I had colored my hair dark brown in the past at another salon with great results. That was years ago and wasnt in my hair anymore. I had Gina. I heard she had come from Super Cuts or some small chain like that, so it scared me. She made me choose my color from a book even though I had provided a photo. I never had that happen before. I knew nothing about the specific science of hair color, tones or whatever, otherwise I would have done it at home! When she was mixing the colors, she told the other hair stylist that she didnt have enough of the first color, so the woman said, "Hair color isnt a science, choose anything." I was floored. Hair color IS a science. I was told that so many times by my friends who worked in hair. Again, I was frightened but it was too late to leave since she put the color on my head. She left for a long time and didnt check up on me. No one was around when I felt the back of my head tingling and burning. They have horrible customer service. Gina made me brush my own hair even! I was expecting her to give me the blow dryer and do it myself too. She wasnt professional at all. The color came out too dark and not what I wanted at all. I could tell she knew it too. She assured me it would fade after a couple washes. It never did. I stupidly went back to her months later to get my roots done and again, she messed up. She used the wrong color on my roots. It looked fine in the salon, but when I got home, it was a mess. I thought, okay, maybe it will change and be okay. Less than a month later, my hair color was extremely brassy and a rusty color. I was not going to get burned again from her, so I used a box color to suppress the brassiness. It worked much better than what I would have gotten from the salon. I also didnt like the other employees. They were young teenage girls and were catty and rude to me when I never said anything to them. The whole salon seemed very high school. Gina did complain to me of people being fired or quitting from recent cattiness in the salon, so it doesnt surprise me. I would never go to that salon again. They seem to let anyone in and do hair.

Monica Hopper

I have been a Platinum member for the two years my husband and I have lived here, which is the first time I have ever lived near an Ulta. I get my and my stepdaughters eyebrows done every two and a half weeks (hers less often, whenever she is in town with us) and we buy our makeup here. Today was the worst experience I have ever had in any Ulta store. I am most shocked and angered that it happened at the one where I have spent so much money! I had bought my stepdaughter a Benefit brow kit for Christmas a couple months ago. She just opened it two days ago but said the color wasnt the right number for her. The product remained unopened. We attempted to do a direct exchange with the product today but were told by the manager that without a receipt she would not exchange it but would return it and give me $.54 for it. Yes, 54 American cents for a $34 unopened product that I was trying to do a direct exchange on. I could not believe this was "customer service" the manager felt she was providing. There was no empathy or understanding shown to me over my frustration for this ridiculous proposal, which to me was the absolute worst thing about it all. I have never been treated like an outsider at my Ulta store before and today that is exactly how I felt. The manager Michelle kept saying that someone must have bought an eyebrow kit for $.54 cents after using their points and therefore that was all could she could provide me with. Nevermind the fact that I did not use my points to buy this eyebrow kit. I used my hard-earned American dollars. "Someone" rightfully used their points as a cash value to purchase an identical product, and while the manager can see my Ulta purchase history and that it wasnt me, she is going to use that persons Platinum loyalty and benefit to ridicule me. Yes, I absolutely see a $.54 offering as a form of ridicule. So basically she would have taken my brand new eyebrow kit and given me $.54 cents for it, sold me another $34 eyebrow kit and then turned around to sell the returned eyebrow kit for another $34. This is gouging a customer and not even a sensible persons approach. I could not be more angry with this complete lack of common sense customer service! I will be sending this same message to their corporate office.

Coral Rae

It was my first time visiting an Ulta and I was so excited! I went in and within 10 minutes I was approached by a woman who asked what I was looking for. I told her I wanted to find a facial peel and some eyebrow tools. She looked and me and said I needed more that a peel to fix my super oily skin. She told me I didnt know how to apply any makeup and completely insulted my entire makeup routine! She told me that I probably bought the "Cheap" makeup and needed to buy all sorts of products because I needed that much help. She then told me that my eyebrows were horrible and that I needed to get them trimmed and needed to put a new product on them. She said that whatever I put on them made them look blotchy and then once again insulted me on how I applied my makeup. She ended up handing me a handful of products that she said would "help me out" and I ended up putting them all back because I was so insulted! She definitely could have approached it better! If this is what Ulta stands for then count me out!!!!

Pyeisha Mack

When I walked into this particular Ulta location, no one greeted me. Instead all I got was stares. Ive never had this issue at any other Ulta store Ive been to. You can tell right away as one of the other reviews previously stated they dont seem to be big on diversity... I went over to one of the young ladies who was so engaged in her conversation with another employee that when I asked her If they carried an item, she acted like I was bothering her. She told me she didnt know if they had the item and then proceeded to continue her conversation with the other employee. She didnt even offer to try and find out if they carried it. No one said anything else to me. Instead they just followed me with their eyes as if they thought I would steal something. Im a paying customer and I deserve quality customer service just like anyone else. Whoever the GM is of this store needs to re-train their employees how to properly assist customers. I expected so much better. Wont be returning any time soon.