Firehouse Subs

Address:	1522 IL-59, Joliet, IL 60431, USA
Phone:	+1 815-846-2545
Site:	locations.firehousesubs.com
Rating:	4
Working:	10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM

Location

Photos 22

Reviews 30

Kyle Killer

Completely clueless staff. It was almost like they didnt even know they worked there. I waited 20 mins for a sandwich while staff stood behide the counter and bickered about who should be doing what. Needless to say I had to wait in line with other customers demanding a refund, just to get a refund! Now come on when have you ever seen that A LINE OF PEOPLE WAITING FOR A REFUND! I bet if they tried to comp the sandwiches half the people would of told them to keep it! Never again will I return to this dump. Regional manager needs to do some serious training at this place!

Sandy Gonda

The staff is clueless. Simple requests could not be understood. My child is allergic to gluten. Asked for meat on lettuce. Seriously not a difficult question. Then they wanted to charge for an adult meal. Had to explain I did not want anymore meat than what goes on a kids sandwich, only want it without bread please. It saves them money. No other place has issues with it. To top it off, one manager had to ask another manager if they could do that. Once we finally got that figured out, the food was subpar. Definately not a repeat establishment.

Lynette Cervantes

This place is Amazing!!! Their subs are outstanding!!! I have tried every sub place out there and they are my new favorite!!! All the people complaining are probably people who are super picky about every little thing, and like to give people a hard time!! Or just want a Free meal...Every food place has issues!!! Give people a break & a second chance!! And if you have a problem with something, you go to a manager and they take care of it!! I Loved your place & I will keep coming back!!! You get a 5 star rating from me, keep up the good work!!!

Angelyca Adcock

their food was absolutely disgusting. the only good thing about the place is their coke freestyle machine. they over charged my order. the sweet honey ham tasted like an awful jelly belly wanna be flavored ham. when asking for no pickle, you get it in a ziplock bag in the paper of my sandwich wrapping. they put so much mustard on my sandwich, that a local hot dog vendor asked if he could have some. if you want a sub par "hot" sandwich, then firehouse is your place.

Nick Yates

The staff here is horrendous. I like the food so I keep giving this location another chance. Every time I go in it takes a long time to get food. My last visit was 15 minutes and I was the only customer in the store, my visit before that there was a family of 4 in front of me and it took 20 minutes. I dont know if I can do it anymore. Jersey Mikes is down the street and theyre sliced fresh and fast.

Alejandro Camargo

Delicious hot subs, I love this place! Their New York Steamer and Brisket hot subs are a must try. I really like that they have at least 15 different hot sauces you can use if you dine in. Also, they have a 2 TVs usually on ESPN to watch as you dine in. The price is more a $$ rating as you be spending $8 on a large sandwich, not including chips and drink.

Jignesh Patel

Our office tries to cater from here as much as we can. The service is great, as well as the food. The one time there was an issue with our order, they took care of the bill, and made sure we were satisfied. Mistakes happen, just glad to find a business that makes sure the customer is happy

otto skorzeny

Had a hot "Pastrami Something" sandwich- not too much meat on it, bun was not good, generic mustard. $11 for a small sandwich, tiny bag of chips and soda just not worth the $$$. Have to sit and wait 10 minutes for a mmediocre lunch? I wont be back. I will stick with JJs for a good, fast sub.

mike ahler

Love the food. But its been a while since Ive been here and the general manager on duty was one of the friendliest people Ive ever met at a fast food place. He seems to love his job and thats what will keep people coming back. Keep up the good work.

dennis kim

These subs are so good. The bread is soft and the subs taste fresh and good. If you like hot sauce, they have a ton of hot sauces labeled by number in terms of spiciness. This location also has a coke freestyle machine.

William Gliva

Complete and utter crap!!! Staff needs to get kicked into a pond. Food tasteless and expensive but it is the staff that needs to be revamped, especially a stocky curly headed moron.

Curtis McCune

The subs are quite good. Just wish their posted menu was a little better, its difficult at times to figure what your meal might cost.

Nicole Vicich

Loved the service. Everyone was friendly. The food was AMAZING. Definitely my new favorite place for lunch.

Rick LyBarger

The food is always fresh and the options you can have to drink is unlimited.

david nold

Price was a little high. But I will pay it because the food was great.

Anthony Perino

Firehouse Subs has amazing sandwiches, the number 3 and 4 are amazing.

Tim Carroll

Great subs and great service. My favorite place to get a sandwich.